Internet and IT Infrastructure

Ellen Blacow made this Rhyddid Gwybodaeth request to Cardiff Metropolitan University

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Roedd y cais yn llwyddiannus.

Dear Cardiff Metropolitan University,

Under the Freedom of Information Act 2000 may I kindly request the following information about the University’s internet and IT infrastructure:

1. How much did the university spend on broadband in the 2019/20 financial year?
2. Who is your internet network provider?
3. What is the average network speed on each of your campuses? Please list the name of each campus and the internet speed for each. Here is a tool for testing speed if needed: https://www.uswitch.com/broadband/speedt...
4. What percentage of each university campus is covered by wifi? Please list the name of each campus and the percentage of wifi coverage.
5. Between January 2015 and December 2020, how many times have you switched network providers?
6. How many broadband routers do you have across all campus buildings?
7. Do you have fibre-optic broadband in any campus buildings?
8. Do any of the university-owned halls of residence require an ethernet cable as opposed to wifi? If yes, please list the names of the halls of residence.
9. Do any of the university-owned halls of residence have the option to connect to both an ethernet cable and wifi? If yes, please list the names of the halls of residence.
10. Do you have a data destruction policy?
11. Between January 2015 and December 2020, how many student complaints has the university received relating to the “internet”, “WiFi” and “broadband”? Please list the number of complaints per calendar year.

Please could I receive all information in electronic format and in machine-readable formats where applicable.

Yours faithfully,

Ellen Blacow

Freedom of Information, Cardiff Metropolitan University

Dear Ellen,

Thank you for your request for information (under the Freedom of Information Act 2000). Your request was received on the 08.12.2020 and has been given the following reference number: RI1758. Please use this reference number in all future correspondence. Thank you.

We endeavour to respond to your request promptly, however we are permitted, under the Act, to take up to 20 working days – the first day being the first working day after the request is received (this does not include Saturdays, Sundays, Bank Holidays or Public Holidays). If for any reason we are unable to meet this deadline we will keep you fully informed of the reason(s) why.

FREEDOM OF INFORMATION AND CORONAVIRUS
The UK’s independent body, set up to uphold information rights is called the Information Commissioner’s Office (the ICO). The ICO recognises the unprecedented challenges we are all facing during the Coronavirus (COVID-19) pandemic. It is inevitable that freedom of information practices might not meet the University’s usual standards during this time, therefore responses to requests may take longer than the 20-day limit. The ICO is understanding of this and will not penalise the University for prioritising other areas of compliance during this extraordinary period.

If you have any queries about this acknowledgement and/or your request, or if at any stage you are unhappy with the way in which your request is being dealt with, please do not hesitate to contact us by e-mail ([email address]), letter (Cardiff Metropolitan University, Llandaff Campus, Western Avenue, Cardiff, CF5 2YB) or telephone (02920 20 5635).

Thank you very much.

Yours sincerely,

Esther Steele
Governance and Compliance Advisor / Ymgynghorydd Llywodraethu a Chydymffurfiaeth
Cardiff Metropolitan University / Prifysgol Metropolitan Caerdydd
Western Avenue / Rhodfa’r Gorllewin
Cardiff / Caerdydd
Wales, UK / Cymru, DU
CF5 2YB

Email / E-bost: [email address]
www.cardiffmet.ac.uk

Mae Met Caerdydd yn croesawu gohebiaeth yn Gymraeg a Saesneg a byddwn yn sicrhau ein bod yn cyfathrebu â chi yn eich dewis iaith boed yn Gymraeg, yn Saesneg neu’n ddwyieithog dim ond i chi roi gwybod i ni pa un sydd well gennych. Ni fydd gohebu yn Gymraeg yn creu unrhyw oedi.

Cardiff Met welcomes correspondence in English and Welsh and we will ensure that we communicate with you in the language of your choice, whether that’s English, Welsh or bilingual as long as you let us know which you prefer. Corresponding in Welsh will not lead to any delay.

dangos adrannau a ddyfynnir

Steele, Esther, Cardiff Metropolitan University

Dear Ellen,

 

Reference Number: RI1758.

 

Thank you for your request for information (under the Freedom of
Information Act 2000).

 

We are pleased to confirm that we hold the information you have requested
and are therefore able to provide answers to your questions.

 

If you have asked for the response to your request to be presented in an
Excel Spreadsheet, PDF or Word Document please find it attached.
Otherwise, please find the answers to your questions below in red text:

 

1. How much did the university spend on broadband in the 2019/20 financial
year? £700 to £1100

 

2. Who is your internet network provider? Gamma

 

3. What is the average network speed on each of your campuses? Please list
the name of each campus and the internet speed for each. Here is a tool
for testing speed if needed:
[1]https://www.uswitch.com/broadband/speedt... They are broadband ADSL 2+
connections (we do have the time to speed test the individual connections)

 

4. What percentage of each university campus is covered by wifi? Please
list the name of each campus and the percentage of wifi coverage. Llandaff
and Cyncoed – 80% coverage

 

5. Between January 2015 and December 2020, how many times have you
switched network providers? Once

 

6. How many broadband routers do you have across all campus buildings? 4

 

7. Do you have fibre-optic broadband in any campus buildings? No

 

8. Do any of the university-owned halls of residence require an ethernet
cable as opposed to wifi?  If yes, please list the names of the halls of
residence. No

 

9. Do any of the university-owned halls of residence have the option to
connect to both an ethernet cable and wifi? If yes, please list the names
of the halls of residence. Yes. Plas Gwyn and Cyncoed

 

10. Do you have a data destruction policy? No

 

11. Between January 2015 and December 2020, how many student complaints
has the university received relating to the “internet”, “WiFi” and
“broadband”? Please list the number of complaints per calendar year. It is
not possible to accurately reports these figures.

 

If you are unhappy with the way in which your request has been dealt with
or with the outcome of the consideration given to your request, you may
ask for an Internal Review. If you are not content with the outcome of the
Internal Review you have the right to apply directly to the Information
Commissioner for a decision. Our procedure for carrying out Internal
Reviews can be found under the ‘Complaint’ section of [2]this document.

 

If you have any queries about this response or would like any further
information about your request, or the Freedom of Information Act in
general, please do not hesitate to contact us again by e-mail
([3][email address]).

 

Thank you very much.

 

Yours sincerely,

 

Esther Steele

Governance and Compliance Advisor / Ymgynghorydd Llywodraethu a
Chydymffurfiaeth

Cardiff Metropolitan University / Prifysgol Metropolitan Caerdydd

Western Avenue / Rhodfa’r Gorllewin

Cardiff / Caerdydd

Wales, UK / Cymru, DU

CF5 2YB

 

Email / E-bost: [email address]

www.cardiffmet.ac.uk  

 

Mae Met Caerdydd yn croesawu gohebiaeth yn Gymraeg a Saesneg a byddwn yn
sicrhau ein bod yn cyfathrebu â chi yn eich dewis iaith boed yn Gymraeg,
yn Saesneg neu’n ddwyieithog dim ond i chi roi gwybod i ni pa un sydd well
gennych. Ni fydd gohebu yn Gymraeg yn creu unrhyw oedi.

 

Cardiff Met welcomes correspondence in English and Welsh and we will
ensure that we communicate with you in the language of your choice,
whether that’s English, Welsh or bilingual as long as you let us know
which you prefer. Corresponding in Welsh will not lead to any delay.

 

 

dangos adrannau a ddyfynnir