Internet and IT Infrastructure
Dear University of Edinburgh,
Under the Freedom of Information Act 2000 may I kindly request the following information about the University’s internet and IT infrastructure:
1. How much did the university spend on broadband in the 2019/20 financial year?
2. Who is your internet network provider?
3. What is the average network speed on each of your campuses? Please list the name of each campus and the internet speed for each. Here is a tool for testing speed if needed: https://www.uswitch.com/broadband/speedt...
4. What percentage of each university campus is covered by wifi? Please list the name of each campus and the percentage of wifi coverage.
5. Between January 2015 and December 2020, how many times have you switched network providers?
6. How many broadband routers do you have across all campus buildings?
7. Do you have fibre-optic broadband in any campus buildings?
8. Do any of the university-owned halls of residence require an ethernet cable as opposed to wifi? If yes, please list the names of the halls of residence.
9. Do any of the university-owned halls of residence have the option to connect to both an ethernet cable and wifi? If yes, please list the names of the halls of residence.
10. Do you have a data destruction policy?
11. Between January 2015 and December 2020, how many student complaints has the university received relating to the “internet”, “WiFi” and “broadband”? Please list the number of complaints per calendar year.
Please could I receive all information in electronic format and in machine-readable formats where applicable.
Yours faithfully,
Ellen Blacow
We would like to acknowledge that we have received your email. The
University’s working arrangements are affected by the Coronavirus outbreak
but we will respond to your enquiry as soon as possible.
Information requests (freedom of information requests, environmental
information requests, data subject rights requests)
While we will make all efforts to respond to requests promptly, please be
aware that in some cases unfortunately we will not be able to respond
within statutory timescales. The [1]Scottish Information Commissioner’s
Office and the [2]Information Commissioner’s Office have both issued
statements about requests during the Covid-19 pandemic which you may find
helpful.
Please note that if you have only provided your first (or given) name in
the body of your email your request will not be valid. To ensure your
request is valid and that the University is obliged to answer it, you must
provide your real name. If you are making the request on behalf of
someone else you must provide their real name. The Office of
the [3]Scottish Information Commissioner's guidance on this point explains
that if you do not provide your real name or the name of the person on
whose behalf you are making the request, you will lose your right to
appeal to the Commissioner should you be unhappy with the handling of your
request. The guidance also explains what constitutes a real name for the
purposes of making a request valid. Please refer to the guidance for
further details.
[4]The University of Edinburgh's request privacy notice, which describes
how we use the information you have supplied about yourself and your
request, is published on the University website.
The University of Edinburgh is a charitable body, registered in Scotland,
with registration number SC005336.
References
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1. http://www.itspublicknowledge.info/home/...
2. https://ico.org.uk/
3. http://www.itspublicknowledge.info/Law/F...
4. https://www.ed.ac.uk/records-management/...
Dear Ellen Blacow
Thank you for your email of the 12th February requesting information.
As explained in our acknowledgement message, the University's working
arrangements are affected by the Covid-19 pandemic. Unfortunately, I am
currently unable to tell you exactly when you will receive a response to
your request. However, I can confirm that it is actively being progressed
and that we are making all efforts to respond to your request promptly.
The [1]Scottish Information Commissioner's Office has issued a statement
about requests during the Covid-19 pandemic which you may find helpful.
If you are unhappy with the way the University has handled your request,
you do have the right to ask the University to conduct an internal review
of the reasons for the delay. The [2]Scottish Information Commissioner's
guidance about this during the Covid-19 pandemic is available on their
website. If you wish to submit a review request you should write to the
Records Management Section (using this email address), describing the
original request, explaining your grounds for dissatisfaction, and
including an address for correspondence. When the review process is
complete, if you are still dissatisfied, you may use the Scottish
Information Commissioner's guidance on making an appeal to make an appeal
to the Commissioner.
The [3]University of Edinburgh's request privacy notice, which describes
how we use the information you have supplied about yourself and your
request, is published on the University website.
Yours sincerely
Rachel Scott
Records Management
References
Visible links
1. http://www.itspublicknowledge.info/home/...
2. http://www.itspublicknowledge.info/YourR...
3. https://www.ed.ac.uk/records-management/...
Dear Ellen Blacow
Thank you for your email of 12 February 2021 requesting information.
Please find the University's response attached.
Yours sincerely
Celia Jenkins
Records Management Section
University of Edinburgh
Old College
South Bridge
Edinburgh
EH8 9YL
[1]https://www.ed.ac.uk/records-management
References
Visible links
1. file:///tmp/Records Management Section University of Edinburgh Old College South Bridge Edinburgh EH8 9YL https:/www.ed.ac.uk/records-management
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