Intelligent automated systems in Revenues & Benefits

The request was successful.

Dear Aberdeenshire Council,

I am interested in whether the Council uses any 'artificial intelligence' to help process, sort, decide on, or deliver claims for Housing Benefit and/or Council Tax Reduction.

For example, this might include Robotic Process Automation (RPA - see e.g. https://www.uipath.com/rpa/robotic-proce...) to screen out applications in some respect, or be deployed to detect error or fraud.

Please provide information regarding:

- How HB/CTR services use intelligent automated systems, if at all
- Whether any commercial partner, contractor, etc. assisted the Council to integrate such systems, and if so who and when.
- How often such systems are audited or reviewed, and a relevant gauge of their success since implementation.

Yours faithfully,

Mr Brown

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Aberdeenshire Council

Dear Mr Brown

Freedom of Information (Scotland) Act 2002 (“The Act”)

We refer to your request dated 27/11/2020 15:20, for the following information FOI: Artificial intelligence and Housing Benefit and Council Tax reduction claims.

We confirm that the Council holds the following information, which we believe satisfies your request, and which is enclosed [Insert description of information released, or otherwise adapt this paragraph, as appropriate to the circumstances].

Please contact me as the officer responsible for responding to your request if you have any further queries.

If, for any reason, you are not satisfied with this response, please refer to the further information attached.

Yours faithfully

Freedom of Information Co-ordinator
Business Services: Finance

Further Information:
Aberdeenshire Council’s Review Procedure under the Freedom of Information (Scotland) Act 2002 and the Environmental Information (Scotland) Regulations 2004 can be accessed at the following link:
http://www.aberdeenshire.gov.uk/council-...

Finance FOI, Aberdeenshire Council

Dear Mr Brown

Freedom of Information (Scotland) Act 2002 (“The Act”)

We refer to your request dated 27/11/2020 15:20, for the following
information FOI: Artificial intelligence and Housing Benefit and Council
Tax reduction claims. 

We confirm that the Council does not use any artificial intelligence for
Housing Benefit and Council Tax reduction claims.

Please contact me as the officer responsible for responding to your
request if you have any further queries.

If, for any reason, you are not satisfied with this response, please refer
to the further information attached.

Yours faithfully

Freedom of Information Co-ordinator
Business Services: Finance

 

Further Information:
Aberdeenshire Council’s Review Procedure under the Freedom of Information
(Scotland) Act 2002 and the Environmental Information (Scotland)
Regulations 2004 can be accessed at the following link:

[1]http://www.aberdeenshire.gov.uk/council-...

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References

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