Intelligent automated systems in Revenues & Benefits
Dear Argyll and Bute Council,
I am interested in whether the Council uses any 'artificial intelligence' to help process, sort, decide on, or deliver claims for Housing Benefit and/or Council Tax Reduction.
For example, this might include Robotic Process Automation (RPA - see e.g. https://www.uipath.com/rpa/robotic-proce...) to screen out applications in some respect, or be deployed to detect error or fraud.
Please provide information regarding:
- How HB/CTR services use intelligent automated systems, if at all
- Whether any commercial partner, contractor, etc. assisted the Council to integrate such systems, and if so who and when.
- How often such systems are audited or reviewed, and a relevant gauge of their success since implementation.
Yours faithfully,
Mr Brown
Dear Brown
Request for information: Intelligent automated systems in Revenues &
Benefits
Thank you for your information request which we have logged as reference
argyllbuteir:12251.
It has been passed to the relevant service(s) for attention and you should
receive a response under either the Freedom of Information (Scot) Act 2002
or the Environmental Information (Scotland) Regulations 2004 by 2020-12-29
00:00:00. We hope to respond within this timescale but, due to the
staffing/capacity issues with COVID-19, some requests may take little
longer.
Please quote the reference number above in any correspondence you may have
with the Council in regard to this request.
Regards
FOI Officer
Privacy information: Any personal information you have provided in
relation to this request will be used only for the intended purpose -
please read the full privacy notice to find out more about how your
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protection legislation.
Classification: OFFICIAL
Dear Mr Brown
Request for information: Intelligent automated systems in Revenues &
Benefits
Reference: argyllbuteir:12251
I refer to your request for information which was dealt with in terms of
the Freedom of Information (Scotland) Act 2002 (FOISA).
I can advise Argyll and Bute Council do not use artificial intelligence'
to help process, sort, decide on, or deliver claims for Housing Benefit
and/or Council Tax Reduction.
If you are dissatisfied with the way in which your request for information
has been dealt with you are entitled to request a review by writing to the
Executive Director Customer Services, Argyll and Bute Council, Kilmory,
Lochgilphead, Argyll PA31 8RT, or by email to [1][Argyll and Bute Council request email].
Your request for review must state your name and address for
correspondence, specify the request for information to which your request
for review relates and why you are dissatisfied with the response.
You must make your request for review not later than 40 working days after
the expiry of the 20 working day period for response to your initial
request by the Council, or not later than 40 working days after the
receipt by you of the information provided, any fees notice issued or any
notification of refusal or partial refusal.
If you make an application for review and remain dissatisfied with the way
in which the review has been dealt with you are entitled to make an
application to the Scottish Information Commissioner, Kinburn Castle,
Doubledykes Road, St Andrews, Fife KY16 9DS (Tel: 01334 464610) for a
further review. You can now do this online here -
[2]www.itspublicknowledge.info/Appeal.
You must make representation to the Scottish Information Commissioner no
later than 6 months after the date of receipt by you of the notice or
decision you are dissatisfied with or within 6 months of the expiry of the
period of 20 working days from receipt by the Council of your request for
review.
Yours faithfully
David Sinclair
Compliance and Regulatory Assistant
Legal and Regulatory Support/Compliance
Argyll & Bute Council
Kilmory
PA31 8RT
Tel:01546604352
[3]roundel_fc_cmyk_with_initials_signature_0_0[4]cid:image002.jpg@01D5F307.F33AB810
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