Intelligent automated systems in Revenues & Benefits
Dear Ealing Borough Council,
I am interested in whether the Council uses any 'artificial intelligence' to help process, sort, decide on, or deliver claims for Housing Benefit and/or Council Tax Reduction.
For example, this might include Robotic Process Automation (RPA - see e.g. https://www.uipath.com/rpa/robotic-proce...) to screen out applications in some respect, or be deployed to detect error or fraud.
Please provide information regarding:
- How HB/CTR services use intelligent automated systems, if at all
- Whether any commercial partner, contractor, etc. assisted the Council to integrate such systems, and if so who and when.
- How often such systems are audited or reviewed, and a relevant gauge of their success since implementation.
Yours faithfully,
Mr Brown
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Dear Mr Brown,
Freedom of Information Act (FOI) 2000 / Environmental Information
Regulations (EIR) 2004.
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From: Mr Brown <[FOI #714104 email]>
Sent: 22 December 2020 10:42
To: foirequests <[Ealing Borough Council request email]>
Subject: Freedom of Information request - Intelligent automated systems in
Revenues & Benefits
Dear Ealing Borough Council,
I am interested in whether the Council uses any 'artificial intelligence'
to help process, sort, decide on, or deliver claims for Housing Benefit
and/or Council Tax Reduction.
For example, this might include Robotic Process Automation (RPA - see e.g.
[2]https://www.uipath.com/rpa/robotic-proce...) to screen out applications
in some respect, or be deployed to detect error or fraud.
Please provide information regarding:
- How HB/CTR services use intelligent automated systems, if at all
- Whether any commercial partner, contractor, etc. assisted the Council to
integrate such systems, and if so who and when.
- How often such systems are audited or reviewed, and a relevant gauge of
their success since implementation.
Yours faithfully,
Mr Brown
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Kind Regards
Kam Ubhi
Information Governance Officer
Ealing Council
Freedom of Information
3rd Floor, North East
Perceval House
14-16 Uxbridge Road
London W5 2HL
Tel: (020) 8825 5000
References
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1. http://www.ealing.gov.uk/info/200640/fre...
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