Insurance cover (personal injury, death) for WMAS staff and volunteers

Charlotte Bates made this Rhyddid Gwybodaeth request to West Midlands Ambulance Service University NHS Foundation Trust

This request has been closed to new correspondence. Contact us if you think it should be reopened.

Roedd y cais yn llwyddiannus.

Dear West Midlands Ambulance Service NHS Foundation Trust,

Please provide responses to the following queries which form one FOI request:

A. What is the maximum amount of insurance cover provided by West Midlands Ambulance Service NHS Foundation Trust for its front line staff, including volunteers, in the event of personal injury or accidental death whilst on duty?

B. With which insurance company is this cover arranged?

C. Please provide a link to the document which identifies and details the personal injury and accidental death insurance cover for volunteers, including Community First Responders, whilst they are responding to calls on behalf of West Midlands Ambulance Service NHS Foundation Trust.

I look forward to receiving your response.

Yours faithfully,

Charlotte Bates

:Freedom Of Information Mailbox, West Midlands Ambulance Service University NHS Foundation Trust

Good Afternoon

Thank you for your below enquiry which we acknowledge.

We shall contact you again shortly.

Kind Regards

Lynsey Kumari
Freedom of Information & Document Control Officer
West Midlands Ambulance Service NHS Foundation Trust
Millennium Point, Waterfront Way, Brierley Hill, Dudley, DY5 1LX

Have you seen our previous FOI responses? Or Our frequently asked FOI page? Check it out by clicking here

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:Freedom Of Information Mailbox, West Midlands Ambulance Service University NHS Foundation Trust

2 Atodiad

Good afternoon

Please see the attached letter in respect of your recent request for information under the Freedom of Information Act.

We have also attached a quick survey and we were wondering if we could spare a few moments of your time to complete and return to either myself or the Head of Governance and Risk [email address] to help us improve the service we currently provide.

Kind Regards

Lynsey Kumari
Freedom of Information & Document Control Officer
West Midlands Ambulance Service NHS Foundation Trust
Millennium Point, Waterfront Way, Brierley Hill, Dudley, DY5 1LX

Have you seen our previous FOI responses? Or Our frequently asked FOI page? Check it out by clicking here

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Charlotte Bates

Dear Freedom Of Information Mailbox,

Thank you for your reply and for your response that addressed part of my information request. However there are sections of the request for which you have not provided a response.

1. You state that: 'In addition, the Trust has: cover for Personal Accident (Occupational Related Cover) for Accidental Death of employed Specialist Trained staff e.g. Air Crew (not pilots) with a limit of £100k, but all non-specialist staff are covered as well up to £25k'.

Please provide clarification as requested:
You state “employed … staff” but do not state “CFRs” or “Authorised Volunteers” under this section as you have in the first section. As per the original information request, what Personal Accident or Accidental Death cover is there for CFRs and to what value? Do CFRs count as “Specialist Trained Staff”, “Non-specialist Staff” or neither? This is not clear.

2. You state that: 'The Trust has: - cover for all employees and CFRs involved in a Terrorist Incident with death and disablement benefits which are salary dependant'

Please provide clarification as requested:
CFRs are included in this section but you state that benefits are “salary dependent.” CFRs are volunteers and receive no salary from the service. Does this mean that they have no death or disablement cover through WMAS for Terrorist incidents, or that cover will be dependent upon the CFR's own professional/employment salaries?

Please provide clarification in order to answer the original information request.

These are not new requests for information as your reply has not provided an adequate response to the initial information request.

I look forward to receiving the information very soon.

Yours sincerely,

Charlotte Bates

:Freedom Of Information Mailbox, West Midlands Ambulance Service University NHS Foundation Trust

Good afternoon Charlotte

Please accept our apologies in acknowledging the below request.

We shall look into this and come back to you shortly.

Kind Regards

Lynsey Kumari
Freedom of Information & Document Control Officer
West Midlands Ambulance Service NHS Foundation Trust
Millennium Point, Waterfront Way, Brierley Hill, Dudley, DY5 1LX

Have you seen our previous FOI responses? Or Our frequently asked FOI page? Check it out by clicking here

:Freedom Of Information Mailbox, West Midlands Ambulance Service University NHS Foundation Trust

Good morning Charlotte,

Just to provide you with an update on the below clarification. Unfortunately our Director of Finance is on annual leave until 04 September 2017 and she is unfortunately the individual I require the information from.

Should I hear something from her sooner, I shall communicate this to you, however, I shall contact you again as soon as I can.

Apologies for the inconvenience this may have caused.

Kind Regards

Lynsey Kumari
Freedom of Information & Document Control Officer
West Midlands Ambulance Service NHS Foundation Trust
Millennium Point, Waterfront Way, Brierley Hill, Dudley, DY5 1LX

Have you seen our previous FOI responses? Or Our frequently asked FOI page? Check it out by clicking here

Charlotte Bates

Dear :Freedom Of Information Mailbox,

Please would you be able to provide an update as per your previous message? The questions were not answered. I presume that the Director will now be back from annual leave.

Thank you.

Yours sincerely,

Charlotte Bates

Dear West Midlands Ambulance Service NHS Foundation Trust,

Please pass this on to the person who conducts Freedom of Information reviews.

I am writing to request an internal review of West Midlands Ambulance Service NHS Foundation Trust's handling of my FOI request 'Insurance cover (personal injury, death) for WMAS staff and volunteers'.

I have not received an adequate response to my query. I received an initial response which did not address the questions as asked. I provided additional clarification and was told I would receive an updated response. This has not arrived. Please can you investigate this and provide me with an appropriate and complete response to my query as soon as possible. This FOI is well overdue an appropriate response.

A full history of my FOI request and all correspondence is available on the Internet at this address: https://www.whatdotheyknow.com/request/i...

Yours faithfully,

Charlotte Bates

:Freedom Of Information Mailbox, West Midlands Ambulance Service University NHS Foundation Trust

Good afternoon Charlotte

Thank you for your below enquiry. We are still awaiting comment back from our insurance company but as requested, I shall log and take this forward for you as a formal appeal as per our appeals process.

We shall contact you again shortly.

Kind Regards

Lynsey Kumari
Freedom of Information & Document Control Officer
West Midlands Ambulance Service NHS Foundation Trust
Millennium Point, Waterfront Way, Brierley Hill, Dudley, DY5 1LX

Have you seen our previous FOI responses? Or Our frequently asked FOI page? Check it out by clicking here

Karen Freeman, West Midlands Ambulance Service University NHS Foundation Trust

2 Atodiad

Dear Ms Bates,

 

Please find attached a response from Mr Marsh to you recent appeal.

 

Regards

 

Karen

 

 

 

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Karen Freeman

Private Secretary – Office of the Chief Executive

Executive Office

West Midlands Ambulance Service NHS Foundation Trust

Tel No: 01384 246311

 

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Dear Karen Freeman,

Thank you for your reply. I've shared this information with others to ensure that I am understanding your response correctly. Your response states that:

'The insurance company that provide our personal accident cover have confirmed that it is
standard wording to include CFRs however, as our CFRs are volunteers they are not paid a
salary by the Trust and therefore are not covered under the personal accident insurance'

I interpret your response to state that volunteer Community First Responders are NOT covered for compensation in the event of injury or death whilst responding to ANY assigned 999 call.

As a final part to this enquiry, please can you confirm that I have interpreted your response correctly?

If it is the case that CFRs are not covered for compensation in the event of personal injury or death whilst on an assigned call or 'usual operational duties' (as you state), this is likely to be of interest to all volunteering CFRs across the WMAS locality.

Yours sincerely,

Charlotte Bates

:Freedom Of Information Mailbox, West Midlands Ambulance Service University NHS Foundation Trust

Good afternoon Charlotte

Thank you for the below.

We shall contact you again shortly.

Kind Regards

Lynsey Kumari
Freedom of Information & Document Control Officer
West Midlands Ambulance Service NHS Foundation Trust
Millennium Point, Waterfront Way, Brierley Hill, Dudley, DY5 1LX

Have you seen our previous FOI responses? Or Our frequently asked FOI page? Check it out by clicking here

:Freedom Of Information Mailbox, West Midlands Ambulance Service University NHS Foundation Trust

2 Atodiad

Good afternoon,

Further to the below, we confirm CFRs are not covered by the additional Personal Accident cover or PA Terrorism cover which the Trust purchases, as they are not specialist trained staff and/or salary dependent as per our original response (re-attached for your reference). They are covered under the NHSLA Liabilities to Third Party Scheme (LTPS).

Kind Regards

Lynsey Kumari
Freedom of Information & Document Control Officer
West Midlands Ambulance Service NHS Foundation Trust
Millennium Point, Waterfront Way, Brierley Hill, Dudley, DY5 1LX

Have you seen our previous FOI responses? Or Our frequently asked FOI page? Check it out by clicking here

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