24 June 2011
Dear Insolvency Service,
Please pass this on to the person who conducts Freedom of
Complaints against staff:
Please confirm - in the last 6 years-
how many complaints were made against named persons in your London and birmingham offices
what were they about
which named persons were they made against
what was the results
Please provide a copy of the Complaints handling Process from start to conclusion
IS - London and Birmingham Staff working from home - in the last 3 years-
Please provide a copy of the IS policy document and its rules regarding process and procedures of staff working from home
Provide a list of staff who are authorised to work from home
IS - London and Birmingham- IS telephone services diverted from IS offices to IS staff home-- in the last 3 years please provide the undermentioned details
please provide the IS policy document regarding its rules of allowing staff to switch the IS Office phone to their home phone and work from there.
please provide the names of the IS staff, their location, their designations and salary.
please provide type of data subject business conducted from off the IS premises and provide a copy of your policy document dealing with that "practice and processes."
please provide copy of risk assessment processes undertaken by IS before allowing IS staff to work off IS premises on data subject business.
please provide copy of claims made by individual staff for transacting IS business from home when using the IS phone switched on to the IS staff personal home address.
Please provide policy document confirming how the IS Worker carrying out work at home can get into the IS database to save work carried out at home.
Please provide policy document confirming reimbursement of IS staff on their broad band purchase - so they can get into the IS database to save work carried out at home.
Dear Ms Daniels
Please find attached below The Insolvency Service's response to your FOI
FOI/DPA Team | Technical Section | The Insolvency Service | 8
[Insolvency Service request email] | * 21 Bloomsbury St. London WC1B 3QW |
<<Response 21 July 2011.doc>> <<flexible working flow chart.doc>>
<<Flexible working patterns (including part time working).doc>>
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