Information Technology Request

Response to this request is long overdue. By law, under all circumstances, Colchester Borough Council should have responded by now (details). You can complain by requesting an internal review.

Dear Colchester Borough Council,

I am writing to make an open government request for all the information to which I am entitled under the Freedom of Information Act 2000.

Please forward responses to the attached questions below.

I would like the above information to be provided to me as an electronic document.
If this request is too wide or unclear, I would be grateful if you could contact me as I understand that under the Act, you are required to advise and assist requesters. If any of this information is already in the public domain, please can you direct me to it, with page references and URLs if necessary.

If the release of any of this information is prohibited on the grounds of breach of confidence, I ask that you supply me with copies of the confidentiality agreement and remind you that information should not be treated as confidential if such an agreement has not been signed.
I understand that you are required to respond to my request within the 20 working days after you receive this letter. I would be grateful if you could confirm in writing that you have received this request.

I look forward to hearing from you.

Yours faithfully,

Gloria Zimba.

1. Do you have a formal IT security strategy? (Please provide a link to the strategy)

A) Yes
B) No

2. Does this strategy specifically address the monitoring of network attached device configurations to identify any malicious or non-malicious change to the device configuration?

A) Yes
B) No
C) Don’t know

3. If yes to Question 2, how do you manage this identification process – is it:

A) Totally automated – all configuration changes are identified and flagged without manual intervention.
B) Semi-automated – it’s a mixture of manual processes and tools that help track and identify configuration changes.
C) Mainly manual – most elements of the identification of configuration changes are manual.

4. Have you ever encountered a situation where user services have been disrupted due to an accidental/non malicious change that had been made to a device configuration?

A) Yes
B) No
C) Don’t know

5. If a piece of malware was maliciously uploaded to a device on your network, how quickly do you think it would be identified and isolated?

A) Immediately
B) Within days
C) Within weeks
D) Not sure

6. How many devices do you have attached to your network that require monitoring?

A) Physical Servers: record number
B) PC’s & Notebooks: record number

7. Have you ever discovered devices attached to the network that you weren’t previously aware of?

A) Yes
B) No

If yes, how do you manage this identification process – is it:

A) Totally automated – all device configuration changes are identified and flagged without manual intervention.
B) Semi-automated – it’s a mixture of manual processes and tools that help track and identify unplanned device configuration changes.
C) Mainly manual – most elements of the identification of unexpected device configuration changes are manual.

8. How many physical devices (IP’s) do you have attached to your network that require monitoring for configuration vulnerabilities?

Record Number:

9. Have you suffered any external security attacks that have used malware on a network attached device to help breach your security measures?

A) Never
B) Not in the last 1-12 months
C) Not in the last 12-36 months

10. Have you ever experienced service disruption to users due to an accidental, non-malicious change being made to device configurations?

A) Never
B) Not in the last 1-12 months
C) Not in the last 12-36 months

11. When a scheduled audit takes place for the likes of PSN or Cyber Essentials, how likely are you to get significant numbers of audit fails relating to the status of the IT infrastructure?

A) Never
B) Occasionally
C) Frequently
D) Always

Dear Gloria Zimba ,

Thank you for contacting Colchester Borough Council with your Freedom of
Information request regarding: ICT Info .

Your request has been logged under the Freedom of Information Act (FOIA)
2000 with the reference FOI 3257.  

An officer is reviewing your request and will respond accordingly.

You can find advice and guidance about accessing information from public
bodies from the Information Commissioner’s Office at:  

[1]www.ico.org.uk/your-data-matters/official-information

Kind regards
Customer Information, Colchester Borough Council, [Colchester Borough Council request email]

This email, and any attachment, is solely for the intended recipient(s).
If you have received it in error, you must not take any action based upon
it, or forward, copy or show it to anyone; please notify the sender, then
permanently delete it and any attachments. Any views or opinions expressed
are solely those of the author and do not necessarily represent those of
Colchester Borough Council. Although the Council has taken reasonable
precautions to ensure there are no viruses in this email, the Council
cannot accept responsibility for any loss or damage arising from this
email or attachments. The Council takes the management of personal data
seriously and it does this in compliance with data protection legislation.
For information about how personal data is used and stored, please go to
www.colchester.gov.uk/privacy.

References

Visible links
1. https://www.ico.org.uk/your-data-matters...

Dear Gloria Zimba ,

Thank you for contacting Colchester Borough Council with your Freedom of
Information request regarding: ICT Info .

We do hold the information you have requested and it has been provided in
this email. Additional comments (if any) can be found below:

1. Do you have a formal IT security strategy? (Please provide a link to
the strategy)

A) Yes

B) No

2. Does this strategy specifically address the monitoring of network
attached device configurations to identify any malicious or non-malicious
change to the device configuration?

A) Yes

B) No

C) Don’t know

3. If yes to Question 2, how do you manage this identification process –
is it:

A) Totally automated – all configuration changes are identified and
flagged without manual intervention.

B) Semi-automated – it’s a mixture of manual processes and tools that help
track and identify configuration changes.

C) Mainly manual – most elements of the identification of configuration
changes are manual.

4. Have you ever encountered a situation where user services have been
disrupted due to an accidental/non malicious change that had been made to
a device configuration?

A) Yes

B) No

C) Don’t know

5. If a piece of malware was maliciously uploaded to a device on your
network, how quickly do you think it would be identified and isolated?

A) Immediately

B) Within days

C) Within weeks

D) Not sure

6. How many devices do you have attached to your network that require
monitoring?

A) Physical Servers: record number 6

B) PC’s & Notebooks: record number 800 - 900

7. Have you ever discovered devices attached to the network that you
weren’t previously aware of?

A) Yes

B) No

If yes, how do you manage this identification process – is it:

A) Totally automated – all device configuration changes are identified and
flagged without manual intervention.

B) Semi-automated – it’s a mixture of manual processes and tools that help
track and identify unplanned device configuration changes.

C) Mainly manual – most elements of the identification of unexpected
device configuration changes are manual.

8. How many physical devices (IP’s) do you have attached to your network
that require monitoring for configuration vulnerabilities?

Record Number: aprrox 1,000

9. Have you suffered any external security attacks that have used malware
on a network attached device to help breach your security measures?

A) Never

B) Not in the last 1-12 months

C) Not in the last 12-36 months

10. Have you ever experienced service disruption to users due to an
accidental, non-malicious change being made to device configurations?

A) Never

B) Not in the last 1-12 months

C) Not in the last 12-36 months

11. When a scheduled audit takes place for the likes of PSN or Cyber
Essentials, how likely are you to get significant numbers of audit fails
relating to the status of the IT infrastructure?

A) Never

B) Occasionally

C) Frequently

D) Always

[1]Customer data (If any)

Kind regards
Customer Information, Colchester Borough Council, [Colchester Borough Council request email]

Your right to request a review. If you are unhappy with our response to
your request for information, we have an internal review process. The
internal review will be carried out by our Monitoring Officer who will
assess how your request was handled. If you wish to request an internal
review, please send an email to the Monitoring Officer at
[Colchester Borough Council request email] or by post to: Monitoring Officer, Colchester
Borough Council, Rowan House, Colchester CO3 3WG. Your review request
should detail why you are unhappy with our response and should be made as
soon as practicable or within 2 months of our response. We will respond
when the review has been completed. If you are not satisfied with the
internal review, you may then refer to the Information Commissioner’s
Office for a decision on: · Whether we have responded to your request for
information in accordance with Part 2 of the Freedom of Information Act;
or, · Whether we are justified in refusing to give you the information
requested More detailed information on your rights to review is on the
Information Commissioner’s Office website: https://ico.org.uk

This email, and any attachment, is solely for the intended recipient(s).
If you have received it in error, you must not take any action based upon
it, or forward, copy or show it to anyone; please notify the sender, then
permanently delete it and any attachments. Any views or opinions expressed
are solely those of the author and do not necessarily represent those of
Colchester Borough Council. Although the Council has taken reasonable
precautions to ensure there are no viruses in this email, the Council
cannot accept responsibility for any loss or damage arising from this
email or attachments. The Council takes the management of personal data
seriously and it does this in compliance with data protection legislation.
For information about how personal data is used and stored, please go to
www.colchester.gov.uk/privacy.

References

Visible links
1. https://colch.sharepoint.com/:f:/s/FOI/E...