Information Technology Department - information request

The request was successful.

Dear Lancashire & South Cumbria NHS Foundation Trust,

Please could you provide the following information:

How many staff do you currently employ within the trust?
How many staff do you currently employ within the IT team?
Do you have plans to recruit additional staff into the IT team, either Temporary or permanent, over the next 12 months?
How many networked Endpoints do you currently manage within your IT estate?
Are you Cyber Essentials/CE+ accredited?
How many IT support/request tickets are processed per month?
What is the name, job title, and department contact email address of for:
*CIO / IT Director
*Head of IT

Yours faithfully,

Clive Townsend

Freedom Of Information Requests (LCFT), Lancashire & South Cumbria NHS Foundation Trust

Thank you for your Freedom Of Information (FOI) request - have you looked
for the information on the Trust website, as the information may already
be there? 

 

As you will appreciate due to the CORONAVIRUS the Trust is facing numerous
challenges including pressure in maintain staffing levels and expertise. 
The Trust will endeavour to respond to FOI’s  will most likely be subject
to a delay for the foreseeable future whilst the Trust prioritises the
delivery of healthcare and focuses its resources on making sure that our
patients are receiving the treatment and care needed. 

 

The Trust appreciates your support during this on-going situation and
suggests that if your request is of a non urgent nature and it can be made
at a later date rather than now, this will assist with managing demand and
delays.  

 

 

General website ([1]https://www.lancashirecare.nhs.uk/) and previously
answered FOI requests that we have published on the website can be found
here ([2]https://www.lancashirecare.nhs.uk/foi).

 

Your FOI request will be acknowledged and if the request is applicable to
the Trust will be responded to within the legal 20 working day deadline.

 

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Freedom Of Information Requests (LCFT), Lancashire & South Cumbria NHS Foundation Trust

Dear Clive,

Thank you for your enquiry, which will be dealt with as per the terms of the Freedom of Information Act 2000. We will endeavour to send a response within twenty working days i.e. 27th July 2020.

For all future correspondence please quote the reference shown in the subject line above.

As you will appreciate due to the CORONAVIRUS the Trust is facing numerous challenges including pressure in maintaining staffing levels and expertise. The Trust will endeavour to respond to FOI’s within the legal timeframe but they will most likely be subject to a delay for the foreseeable future whilst the Trust prioritises the delivery of healthcare and focuses its resources on making sure that our patients are receiving the treatment and care needed.

The Trust appreciates your support during this on-going situation and suggests that if your request is of a non urgent nature and it can be made at a later date rather than now, it will assist with managing demand and delays. However, we will continue to process your request unless we hear otherwise from you.

Regards
 
Helen Palmer
Integrated Business Manager
Lancashire & South Cumbria NHS Foundation Trust

T: 01772 695300
E: [email address]
P: Trust HQ | Sceptre Point | Sceptre Way | Walton Summit | Preston | PR5 6AW

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Freedom Of Information Requests (LCFT), Lancashire & South Cumbria NHS Foundation Trust

Dear Clive,

Please can I ask you to clarify the following:

• How many IT support/request tickets are processed per month?

Is this for a particular month or period?
Or an average per month for a defined period?

Until we receive this clarification we cannot proceed with processing the request, and any delays will cause an extension of the legal deadline, so a speedy response would be appreciated.

Regards
 
Helen Palmer
Integrated Business Manager
Lancashire & South Cumbria NHS Foundation Trust

T: 01772 695300
E: [email address]
P: Trust HQ | Sceptre Point | Sceptre Way | Walton Summit | Preston | PR5 6AW

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Freedom Of Information Requests (LCFT), Lancashire & South Cumbria NHS Foundation Trust

1 Attachment

Dear Clive,

The Trust response can be found in the attached pdf documents.

If you are unhappy with the way the Trust has handled your request, you may ask for an internal review by contacting the FOI Lead at [Lancashire & South Cumbria NHS Foundation Trust request email] If you are not content with the outcome of the internal review, you have the right to apply directly to the Information Commissioner for a decision.

The Information Commissioner can be contacted at:

Information Commissioner's Office
Wycliffe House
Water Lane
Wilmslow

Regards
 
Sue Stone
Information Governance Specialist
 
Lancashire & South Cumbria NHS Foundation Trust
Phone: 01772 695300
e-mail:  [email address]
post address:   Sceptre Point, Sceptre Way, Walton Summit, Bamber Bridge, Preston PR5 6AW

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Dear Helen,

Thank you for your clarification question. To confirm:

(How many IT support/request tickets are processed per month?)
Is this for a particular month or period?
Or an average per month for a defined period?

An average per month over the last 12 months would be ideal. If that data is no longer available, the last 3 months would be sufficient.

Thanks in advance,

Yours sincerely,
Clive Townsend