Information Technology Department - information request

The request was partially successful.

Dear The Shrewsbury and Telford Hospital NHS Trust,

Please could you provide the following information:

How many staff do you currently employ within the trust?
How many staff do you currently employ within the IT team?
Do you have plans to recruit additional staff into the IT team, either Temporary or permanent, over the next 12 months?
How many networked Endpoints do you currently manage within your IT estate?
Are you Cyber Essentials/CE+ accredited?
How many IT support/request tickets are processed per month?
What is the name, job title, and department contact email address of for:
*CIO / IT Director
*Head of IT

Yours faithfully,

Clive Townsend

foi (SHREWSBURY AND TELFORD HOSPITAL NHS TRUST), The Shrewsbury and Telford Hospital NHS Trust

3 Attachments

Dear Mr Townsend,

 

Thank you for your request for information.

 

The Trust acknowledges your request and it is being processed as a new
request under the terms of the Freedom of Information Act 2000.

 

In some circumstances a fee may be payable and if that is the case, I will
let you know. A fees notice will be issued to you if necessary and you
will be required to pay before I will proceed to deal with your
request.                                                                            

                                                                  

Please find attached a briefing which explains:

 

o your rights to request a review by the Trust or to complain to the
Information Commissioner’s Office if you are not satisfied with the
response from the Trust,
o an outline of the Trust’s policy on the Reuse of Public Sector
Information

 

If you have any queries regarding this email, please contact me and quote
the reference number above in any future correspondence.

 

Please note that there may be an unavoidable delay in response to your
request for information due to urgent operational pressures Trust staff
are undergoing while responding to Public Health priorities. We apologise
for any inconvenience this may cause, we do remain committed to responding
to your request and will respond as soon as we are able. Should our
response to your request breach the statutory timeframe and you remain
unhappy with our response you have the right to complain to the
Information Commissioners Office and you can contact them at:

 

 

The Information Commissioner’s Office

Wycliffe House

Water Lane

Wilmslow

Cheshire

SK9 5AF

 

Tel: 0303 123 1113

Website: [1]www.ico.gov.uk

 

There is no charge for making an appeal.

 

Please find the link to the ICO’s COVID-19 response

 

[2]https://ico.org.uk/about-the-ico/news-an...

Kind regards,

Sophie Cole

 

 

 

 

[3]cid:image001.png@01D65A2B.68D87C80

Sophie Cole [6]cid:image002.jpg@01D65A2B.68D87C80

Assurance Team and
Freedom of Information
Administrator

 

Stretton House|

The Shrewsbury and
Telford Hospital NHS
Trust | Royal
Shrewsbury Hospital |
Mytton Oak Road |
Shrewsbury | Shropshire
| SY3 8XQ

 

Telephone 01743 261087

Email
[4][email address]
 

FOI email
[5][email address

 

 

 

 

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show quoted sections

foi (SHREWSBURY AND TELFORD HOSPITAL NHS TRUST), The Shrewsbury and Telford Hospital NHS Trust

3 Attachments

Dear Mr Townsend,

 

Thank you for your FOI request sent on 14^th July 2020. You asked:

 

 

Please could you provide the following information:

 

How many staff do you currently employ within the trust?

How many staff do you currently employ within the IT team?

Do you have plans to recruit additional staff into the IT team, either
Temporary or permanent, over the next 12 months?

How many networked Endpoints do you currently manage within your IT
estate?

Are you Cyber Essentials/CE+ accredited?

How many IT support/request tickets are processed per month?

What is the name, job title, and department contact email address of for:

*CIO / IT Director

*Head of IT

 

 

Under Section 1(1)(a) of the Freedom of Information Act 2000, I can
confirm that The Shrewsbury and Telford Hospital NHS Trust holds
information that falls within the definition in your request which is set
out below:

 

1.     How many staff do you currently employ within the trust?

8133 headcount including Bank Staff

 

2.     How many staff do you currently employ within the IT team?

45

 

3.     Do you have plans to recruit additional staff into the IT team,
either Temporary or permanent, over the next 12 months? 

Yes

 

4.     How many networked Endpoints do you currently manage within your IT
estate?

Including the IP Phones 9600

 

5.     Are you Cyber Essentials/CE+ accredited?

Not Currently

 

6.     How many IT support/request tickets are processed per month?

210 average over 3 months

 

7.     What is the name, job title, and department contact email address
of for:

Under Section 1(1)(a) of the Freedom of Information Act 2000, I can
confirm the Trust holds information that falls within the definition of
your request. Furthermore I can confirm under Section 21 of the Act that
this information is reasonably available to you by other means as it is
published via our Publication Scheme. Specifically, our Who’s Who On A
Page provides the Trust’s high level organisational structure including
names of senior individuals and is available from
[1]https://issuu.com/sath.nhs/docs/whos_who...

 

Please note that we do not provide personal email addresses. The Trust can
be contacted via found via the following link,
[2]https://www.sath.nhs.uk/about-us/contact... which provides a web form
to submit questions, switchboard numbers for each site and addresses.

 

 

Please also find attached a briefing which explains your rights to request
a review by the Trust or to complain to the Information Commissioner’s
Office if you are not satisfied with the response from the Trust, and an
outline of the Trust’s policy on the Reuse of Public Sector Information.

 

If you have any queries regarding this email, please contact the Freedom
of Information Officer via [3][email address] and quote the reference
number above in any future correspondence. If you would like to give
feedback please visit [4]https://www.surveymonkey.co.uk/r/DXTP8QQ for our
short questionnaire.

 

Kind regards,

Sophie Cole

 

 

 

[5]Description: Description: Description: Description: Description:
Description: cid:image001.png@01CF9543.36AA4670

Sophie Cole [8]Description: Description:
Description: Description:
Assurance Team and Description: Description:
Freedom of Information Description: Description:
Administrator cid:image001.jpg@01D051EC.FFAC2D70

 

Stretton House|

The Shrewsbury and
Telford Hospital NHS
Trust | Royal
Shrewsbury Hospital |
Mytton Oak Road |
Shrewsbury | Shropshire
| SY3 8XQ

 

Telephone 01743 261087

Email
[6][email address]
 

FOI email
[7][The Shrewsbury and Telford Hospital NHS Trust request email] 

 

 

 

 

This message
may contain
confidential
information.
If you are
not the
intended
recipient
please
inform the
sender that
you have
received the
message in
error before
deleting it.
Please do
not
disclose,
copy or
distribute
information
in this
e-mail or
take any
action in
relation to
its
contents: to
do so is
strictly
prohibited
and may be
unlawful.

 

 

 

From: foi (SHREWSBURY AND TELFORD HOSPITAL NHS TRUST)
Sent: 14 July 2020 22:10
To: Clive Townsend <[9][FOI #677034 email]>
Subject: 20-0714 FOI Request: IT and Staff

 

Dear Mr Townsend,

 

Thank you for your request for information.

 

The Trust acknowledges your request and it is being processed as a new
request under the terms of the Freedom of Information Act 2000.

 

In some circumstances a fee may be payable and if that is the case, I will
let you know. A fees notice will be issued to you if necessary and you
will be required to pay before I will proceed to deal with your
request.                                                                            

                                                                  

Please find attached a briefing which explains:

 

o your rights to request a review by the Trust or to complain to the
Information Commissioner’s Office if you are not satisfied with the
response from the Trust,
o an outline of the Trust’s policy on the Reuse of Public Sector
Information

 

If you have any queries regarding this email, please contact me and quote
the reference number above in any future correspondence.

 

Please note that there may be an unavoidable delay in response to your
request for information due to urgent operational pressures Trust staff
are undergoing while responding to Public Health priorities. We apologise
for any inconvenience this may cause, we do remain committed to responding
to your request and will respond as soon as we are able. Should our
response to your request breach the statutory timeframe and you remain
unhappy with our response you have the right to complain to the
Information Commissioners Office and you can contact them at:

 

 

The Information Commissioner’s Office

Wycliffe House

Water Lane

Wilmslow

Cheshire

SK9 5AF

 

Tel: 0303 123 1113

Website: [10]www.ico.gov.uk

 

There is no charge for making an appeal.

 

Please find the link to the ICO’s COVID-19 response

 

[11]https://ico.org.uk/about-the-ico/news-an...

Kind regards,

Sophie Cole

 

 

 

 

[12]cid:image001.png@01D65A2B.68D87C80

Sophie Cole [15]cid:image002.jpg@01D65A2B.68D87C80

Assurance Team and
Freedom of Information
Administrator

 

Stretton House|

The Shrewsbury and
Telford Hospital NHS
Trust | Royal Shrewsbury
Hospital | Mytton Oak
Road | Shrewsbury |
Shropshire | SY3 8XQ

 

Telephone 01743 261087

Email
[13][email address]
 

FOI email
[14][The Shrewsbury and Telford Hospital NHS Trust request email] 

 

 

 

 

This message
may contain
confidential
information.
If you are
not the
intended
recipient
please
inform the
sender that
you have
received the
message in
error before
deleting it.
Please do
not
disclose,
copy or
distribute
information
in this
e-mail or
take any
action in
relation to
its
contents: to
do so is
strictly
prohibited
and may be
unlawful.

 

 

 

 

 

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