Information request on Lift Maintenance Contract

Mae'r ymateb i'r cais hwn yn hwyr iawn. Yn ôl y gyfraith, ym mhob amgylchiad, dylai A2 Dominion Housing fod wedi ymateb erbyn hyn. (manylion). Gallwch gwyno drwy yn gofyn am adolygiad mewnol.

Dear A2 Dominion Housing,

ACE Lifts are interested in providing a service to West Suffolk Hospital therefore I’m hoping for some information please…

1. How many lifts are within the buildings? (including all passenger lifts, platform lifts, goods only lifts, dumb waiters etc)

2. What type of contract is currently in place?
a) Comprehensive (including maintenance visits, parts and labour included)
b) Basic (maintenance visits only included, all call outs / repairs charged additionally)

3. How much is the annual maintenance cost per lift?

4. How much in addition to contract (i.e. question 3, above) is spent per year?
a) Call outs and repairs (if the contract is basic)?
c) Call out and repairs due to misuse etc (if the contract is comprehensive)?
b) On major works such as installations and refurbishments?

5. When is the current contract due for renewal?

6) What is the procedure for obtaining quotations for lift maintenance contracts?

I look forward to hearing from you in due course.

Yours faithfully,
Lorraine Cross
Business Development Manager
ACE Lifts Ltd
[email address]

Customer.Services@a2dominion.co.uk, A2 Dominion Housing

Thank you for contacting A2Dominion, we will respond to your email within
five working days.

 

If you are contacting us in relation to a repair please note that urgent
repairs should be raised by calling us on 0800 432 0077.  All other
repairs can be raised through our online portal, My Account or by calling
us on 0800 432 0077.  We will not action any emails in relation to repairs
sent to the [1][email address] address.

 

You can register for My Account and check your account online, any time by
visiting [2]www.a2dominion.co.uk/myaccount.  Once registered you can check
your balance, view your statement, report or track a repair.

 

The Customer Help area on our website has a range of useful articles which
may be able to answer your query [3]www.a2dominion.co.uk/help.

 

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