Information relating to Patient Feeding and Retail Catering

The request was successful.

Dear University Hospitals of Leicester NHS Trust,

I would be grateful if you could provide me under the Freedom of Information Act, details in respect to the contracts below.

Retail Catering Services / Patient feeding services
1. The name and contact details for the Chief Executive?
2. The name and contact details for the Director of Finance?
3. The name and contact details for the Director of Estates and Facilities?
4. The name and contact details of the Procurement Director?

Retail Catering
5. The name(s) of the company(ies) who currently provides retail catering at the hospital?
6. Is this a single service contract or part of an IFM contract? If so, who is the FM provider and what other services are included?
7. How many of each type of outlet are there e.g. coffee shop, restaurant etc
8. When does the contract expire?
9. What is the average sales turnover per annum for all the outlets combined?

Patient Feeding
10. Who provides patient feeding within the hospital?
11. If this is run in house is the trust willing to consider outsourcing?
12. If outsourced, is this a single service contract or part of an IFM contract? If so, who is the FM provider and what other services are included?
13. When does the contract expire?
14. What is the annual turnover per annum for patient feeding?

Additional Questions
15. How many beds are there in the hospital? If there is more than one hospital in the trust, please can you breakdown the number of beds per hospital building?
16. How many staff work in each hospital?
17. Do you use a framework for catering? If so, which framework do you use?

For clarity, the details of the successful and unsuccessful suppliers are kept in the strictest confidence. All these details are only used to help in potentially bidding for these contracts. I would be very grateful if you would provide the details which gives us more information about how the hospital operates.

Yours faithfully,

David Roberts

FOI - Freedom of Information, University Hospitals of Leicester NHS Trust

Corporate and Legal Affairs – Corporate and Committee Services

Our Reference: RS/FOI/45250

2 March 2022

Mr David Roberts
[FOI #837274 email]

Dear Mr Roberts

Request for Information

Thank you for your request for information, as received by University Hospitals of Leicester NHS Trust on 28 February 2022. Within UHL NHS Trust, Freedom of Information Act requests are managed centrally by the Corporate and Committee Services Team.

The Trust will endeavour to provide a response within the required 20 working-day deadline. I will, of course, keep you informed should this not prove possible for any reason. If we require any clarification on your request, we will contact you as soon as possible.

All requesters are advised that the Trust may make a charge for providing the information to them, to cover the cost of photocopying, postage and packaging etc – I confirm that where these costs are below £5.00 in total, no charge will be made. All requesters are also advised that there may also be a charge payable to cover costs of locating the information they have requested, as laid down in the Freedom of Information Act Regulations published by the Government in December 2004. Naturally, if such a charge is to be applied to your request, you will be informed as soon as possible.

Yours sincerely

Rebekka Skinner
Interim Corporate and Committee Services Officer
University Hospitals of Leicester NHS Trust
Belgrave House, Leicester General Hospital
Tel: 0116 258 8932
Email: [email address]

Information contained in e-mails may be subject to disclosure under the Freedom of Information Act 2000, and confidentiality cannot therefore be guaranteed. Please ensure that all e-mails are accurate and appropriate, and are retained/deleted in accordance with good practice and any policies of the Trust. If you are not the intended recipient of this e-mail, please inform the sender, delete the e-mail from your system and destroy any copies you may have made.

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FOI - Freedom of Information, University Hospitals of Leicester NHS Trust

Corporate and Legal Affairs – Corporate and Committee Services

 

Our Reference: RS/FOI/45250

 

22 March 2022

 

Mr David Roberts

[1][FOI #837274 email]

 

Dear Mr Roberts

 

Request for Information

 

Thank you for your Freedom of Information Act (FOI) request, which was
received by University Hospitals of Leicester NHS Trust, on 28 February
2022 and acknowledged on 2 March 2022.  For information, the University
Hospitals of Leicester NHS Trust is one of the largest and busiest NHS
teaching Trusts in the country.  We have nearly 17,000 staff working
across our three hospitals, the Leicester Royal Infirmary, Glenfield
Hospital and Leicester General Hospital, serving the 1.2 million residents
of Leicester, Leicestershire and Rutland, and a further two to three
million people from the rest of the UK who come to us for specialist
treatment.  Excluding Alliance activity, during 2019/20 we treated
1,483,800 patients – that’s 4,054 patients each day.

 

Following consultation with colleagues from Corporate Operations, Human
Resources and Estates and Facilities, I confirm that the University
Hospitals of Leicester NHS Trust holds information covered by your FOI
request.  In your Freedom of Information Act request, you asked for the
following information and the Trust’s response is provided following each
section of your request below:-  

 

Retail Catering Services / Patient feeding services

1. The name and contact details for the Chief Executive – Mr Richard
Mitchell, [email address]

2. The name and contact details for the Director of Finance - Ms Lorraine
Hooper, Chief Financial Officer, [email address]

3. The name and contact details for the Director of Estates and Facilities
– Mr M Simpson, Interim Director of Estates and Facilities,
[email address]

4. The name and contact details of the Procurement Director- Mr David
Streets, Head of Procurement, [2][email address]

 

Retail Catering

5. The name(s) of the company(ies) who currently provides retail catering
at the hospital? – This is provided by in house services at UHL 

6. Is this a single service contract or part of an IFM contract? If so,
who is the FM provider and what other services are included? – Not
applicable as provided in house by UHL.

7. How many of each type of outlet are there e.g. coffee shop, restaurant
etc

Pre Covid-19, the Trust had the following in house services;

Glenfield Hospital - two Coffee Shops and one Restaurant 

Leicester Royal Infirmary - three Coffee Shops and one Restaurant 

Leicester General Hospital - one Coffee Shops and one Restaurant 

8. When does the contract expire? – not applicable as no contract in
place.

9. What is the average sales turnover per annum for all the outlets
combined – For the financial year 2018-2019 (pre-covid) the average sales
turnover per annum was £3,524,811.

 

Patient Feeding

10. Who provides patient feeding within the hospital? - UHL in house
services 

11. If this is run in house is the trust willing to consider
outsourcing? – this is not being considered 

12. If outsourced, is this a single service contract or part of an IFM
contract? If so, who is the FM provider and what other services are
included? – Not Applicable

13. When does the contract expire? – Not Applicable

14. What is the annual turnover per annum for patient feeding? – Not
Applicable

 

Additional Questions

15. How many beds are there in the hospital? If there is more than one
hospital in the trust, please can you breakdown the number of beds per
hospital building? – please see below the number of beds in each hospital
at UHL, which is based on the bed census data from 31 January 2022.  This
is for overnight beds only and also includes maternity beds;

GH 465
LGH 392
LRI 1,066
Total 1,923

 

16. How many staff work in each hospital? –  The total number of staff
working at UHL are 16324

 

17. Do you use a framework for catering? If so, which framework do you use
- NHS

 

I hope that this response is helpful and provides you with the information
requested (where available). If you require any further assistance please
do not hesitate to contact me.  If you are dissatisfied with the Trust’s
response, you can contact the Director of Corporate and Legal Affairs via
email ([3][email address]) to request a copy of UHL’s Freedom
of Information Act complaints procedure.

 

We must advise you that where we have provided information we have done so
subject to the provisions of the Re-use of Public Sector Information
Regulations 2015.  Accordingly you must not re-use this information
without having the consent of the Trust.  Where the Trust is prepared to
provide its consent then it may levy a charge for doing so. Should you
wish to re-use documents provided then you must make your request in
writing stating your name and your address for correspondence together
with the document that you wish to re-use and the purpose for which the
information is to be re-used.

 

In the event that you remain dissatisfied with the way in which the Trust
has handled any complaint that you may wish to make, we would advise you
of your right to complain to the Information Commissioner at the
Information Commissioner’s Office, Wycliffe House, Water Lane, Wilmslow,
Cheshire, SK9 5AF. Tel: 0303 123 1113, website: [4]www.ico.org.uk 

 

Yours sincerely

 

 

Rebekka Skinner

Interim Corporate and Committee Services Officer

University Hospitals of Leicester NHS Trust

Belgrave House, Leicester General Hospital

Tel: 0116 502 7233

Email: [5][email address]

 

Information contained in e-mails may be subject to disclosure under the
Freedom of Information Act 2000, and confidentiality cannot therefore be
guaranteed.  Please ensure that all e-mails are accurate and appropriate,
and are retained/deleted in accordance with good practice and any policies
of the Trust.  If you are not the intended recipient of this e-mail,
please inform the sender, delete the e-mail from your system and destroy
any copies you may have made.

 

 

 

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