Dear NHS England,
Kindly provide halal certificates for halal meals/products served in NHS hospitals
Thank you for your email.
Due to the coronavirus (COVID-19) outbreak, NHS England has paused the
investigation of new and existing complaints. This enables clinical staff,
including GPs, to focus on front line patient care. It also enables our
complaints teams to provide vital support to the NHS.
We will continue to review and acknowledge all new complaints and will act
upon any concerns about patient safety or safeguarding. However, we will
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investigation is on hold.
We will resume our complaints service as soon as possible. In the
meantime, thank you for your patience and understanding.
We are currently receiving a higher than usual volume of emails so it may
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following information helpful.
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and our website explains how to share feedback or make a
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NHS England Customer Contact Centre
Dear Hammaad Ashraf,
Thank you for your communication dated 24 June 2020.
NHS England has assessed your communication as a request under the Freedom
of Information (FOI) Act 2000. As such, your request is being dealt with
under the terms of the FOI Act, and has been allocated the following
reference number: FOI- 2006-1204551.
Your exact request was:
“Kindly provide halal certificates for halal meals/products served in NHS
NHS England does not hold information in relation to your request.
It may help if we first explain that NHS England is not the same as ‘the
NHS in England’. The NHS in England is not a single organisation but is
made up of a range of organisations such as Hospitals, Clinical
Commissioning Groups (CCGs) and Ambulance Trusts. NHS England is
responsible for commissioning primary care services such as GP and dental
surgeries, as well as some specialised secondary care services. Therefore,
any recorded information NHS England may be able to provide in response to
an FOI request will generally relate to the services NHS England
For information on commissioned services and the types of information NHS
England holds can be found on our website and publication scheme.
For further information on the NHS, its structure and other NHS
organisations please refer to the NHS website.
This information may however be held by individual hospital Trusts. As
such, you may wish to redirect your enquiry to Trusts directly. You can
find Trust contact information on the NHS website at the following web
We hope this information is helpful. However, if you are dissatisfied, you
have the right to ask for an internal review. This should be requested in
writing within two months of the date of this letter. Your correspondence
should be labelled “Internal Review” and should outline your concerns
and/or the area(s) you would like the review to consider. Internal Review
requests should be sent to:
PO Box 16738
Email: [NHS England request email]
Please quote the reference number FOI- 2006-1204551 in any future
If you are not content with the outcome of the internal review, you have
the right to apply directly to the Information Commissioner for a
decision. The Information Commissioner’s Office (ICO) can be contacted at
the following weblink:
Please note there is no charge for making an appeal.
Please be aware that in line with the Information Commissioner’s directive
on the disclosure of information under the FOI Act, your request will be
anonymised and published on our website as part of our disclosure log.
Please do not reply to this email. This message has been sent from a
central mailbox. To communicate with NHS England regarding Freedom of
Information (FOI) requests, enquiries or complaints we ask these are sent
directly to NHS England’s customer contact centre. This is to ensure all
communications are progressed correctly. Their postal address, telephone
number and email details are as follows: PO Box 16738, Redditch, B97 9PT;
0300 3 11 22 33, [NHS England request email].
Freedom of Information
Office of the Chairs, Chief Executive Officer and Chief Operating Officer
PO Box 16738
Tel: 0300 311 22 33
Email: [NHS England request email]
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