Information about the organisations information technology team and infrastructure equipment

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Dear Bournemouth University,

Under the Freedom of Information Act 2000 I seek the following information about the
organisations information technology team and infrastructure equipment:

1. What is your annual IT Infrastructure Budget for 2016, 2017 & 2018?
2. What storage vendor(s) and model do you currently use?
3. When was the installation date of above storage vendor(s)? (Month/year)
4. When is your planned (or estimated) storage refresh date? (Month/year)
5. What is your estimated budget for the refresh?
6. What is the capacity of the storage data in TB?
7. The total number of IT staff employed by the organization:
8. Please list and provide contact details for the IT senior management team including
CIO, IT Director and Infrastructure Architects if applicable:
9. Please confirm if you are utilising desktop virtualisation technologies and if so how
many users do you provide services for?
10. What backup software do you use?
11. How much data do you backup in TB?
12. Number of servers?
13. What operating system(s) do you use?
14. Number of virtualised servers?
15. What percentage of your environment is virtualised?
16. If you outsource your IT works, please provide who it is with and when the contract started and ends.
17. Please also name all of the IT re-sellers that you work with and buy from, as well as the frameworks that you use for the release of any tenders etc.
18. Please also approximate the time spent managing your IT systems, specifically storage, per week in the unit of man hours. Also approximate the amount of time taken carving out LUNs and/or Volumes.
19. Please list any and all pain points that the IT teams, and organisation as a whole, experience with regard to the storage and usage of the virtualised workloads.
20. How is your storage connected, i.e. via Fibre Channel, Ethernet (NFS or ISCSi). If your storage is currently connected via Fibre Channel, do you have access to 10 GB Ethernet, or 1 GB ethernet, and if so, please declare which.

Yours faithfully,

Julie Hatchard

Freedom Of Information, Bournemouth University

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Kind regards

Information Office
Legal Services
Bournemouth University M209,
Melbury House 1-3 Oxford Road Bournemouth
BH8 3ES
Tel: +44 (0) 1202 961315
Email: [email address]<mailto:[email address]>
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Freedom Of Information, Bournemouth University

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  • Attachment

    Current ITS Org Chart Feb2017.vsd

    265K Download

Dear Ms Hatchard

We write further to your email of 17 January 2017.

Your request has been processed by us in accordance with the Freedom of Information Act 2000 (FOIA).

Please find below/ attached our response.

If you have any questions or are dissatisfied with this response, you should contact us at [email address]. The University’s Director of Finance & Performance or his nominated alternate will review any appeal and may amend the University’s current decision. Thereafter you may refer your request to the Information Commissioner in accordance with section 50 of the FOIA.

He can be contacted at:

Information Commissioner's Office
Wycliffe House
Water Lane
Wilmslow
SK9 5AF

Telephone: 0303 123 1113 or 01625 545745

Website: www.ico.org.uk

There is no charge for making an appeal.

Yours sincerely

Information Office
Legal Services
Bournemouth University
Melbury House
1-3 Oxford Road
Bournemouth
DORSET BH8 8ES

Email: [email address]
Tel: 01202 961315

Response:

1. What is your annual IT Infrastructure Budget for 2016, 2017 & 2018?
2016 budget was - 7.2 million (15/16)
2017 budget is - 8.7 million (17/18)
2018 - Our budgeted year is from July to August so at this time the next year's budget has not been set.

2. What storage vendor(s) and model do you currently use?
S3 and NetApp

3. When was the installation date of above storage vendor(s)? (Month/year)
2013

4. When is your planned (or estimated) storage refresh date? (Month/year) Current contract ends in 2018 so we will look to begin planning for the refresh later this year

5. What is your estimated budget for the refresh?
As work for refresh has not begun we cannot answer this question

6. What is the capacity of the storage data in TB?
260 TB

7. The total number of IT staff employed by the organization:
87 (Jan 2016)

8. Please list and provide contact details for the IT senior management team including CIO, IT Director and Infrastructure Architects if applicable:
See attached Organisational Chart
We don’t have a CIO or Head of IT or Infrastructure Architects within the department so we have provided contact information for Director of IT.
If you wish to contact IT Services please contact the Director of IT (Tel: 01202 961527, Email: [email address])

9. Please confirm if you are utilising desktop virtualisation technologies and if so how many users do you provide services for?
Vmware Horizon View - Approximately 4000 users

10. What backup software do you use?
HP Dataprotector and Veeam

11. How much data do you backup in TB?
548 TB

12. Number of servers?
Approximately 400 Windows Servers
Approximately 150 UNIX/Linux Servers

13. What operating system(s) do you use?
Windows 7

14. Number of virtualised servers?
See Question 15

15. What percentage of your environment is virtualised?
95% of the figures provided in Question 12

16. If you outsource your IT works, please provide who it is with and when the contract started and ends.
The only service we outsource is Printing.
This services is outsourced to Xerox
Contract started 31/12/2012 and ends 31/03/2019

17. Please also name all of the IT re-sellers that you work with and buy from, as well as the frameworks that you use for the release of any tenders etc.
Framework Provision
NDNAIT Equipment
SLRASoftware
Apple EquipmentApple
Computer Software Chest AgreementsMicrosoft Products

Reseller - Software/Hardware
Softcat
Academia
Logicalis
XMA
Eduserve

18. Please also approximate the time spent managing your IT systems, specifically storage, per week in the unit of man hours. Also approximate the amount of time taken carving out LUNs and/or Volumes.
Average time per week is approx. 20hrs. Carving up LUNs and creating volumes is difficult to quantify as this is dependent on requests but an estimate would be approx. 5hrs per week

19. Please list any and all pain points that the IT teams, and organisation as a whole, experience with regard to the storage and usage of the virtualised workloads.
Pain points are, capacity management, performance, availability, support and license costs

20. How is your storage connected, i.e. via Fibre Channel, Ethernet (NFS or ISCSi). If your storage is currently connected via Fibre Channel, do you have access to 10 GB Ethernet, or 1 GB ethernet, and if so, please declare which.
EMC and NetApp; Fibre Channel based SAN; Approximately 300TB of SAN storage

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