Information About Subject Access Requests (SARs)
Dear The Manchester College,
Can you please provide answers to the following questions relating to Subject Access Requests (SARs)?
1. How many SARs have been made to the council in the last 12 months?
2. How many SAR requests have gone over the allocated calendar month for responding?
3. How many staff deal with responses?
4. On average how many hours are spent dealing with a SAR?
5. Do you have any software to assist with SAR production?
6. Who has budget responsibility over the costs & resources required to respond to the SARs? Please provide
Name:
Title:
Direct Email:
Direct Phone Number:
Yours faithfully,
Darren Spence
Your email has been received by LTE Group’s Data Protection department. We
aim to respond to your email within one working day.
Kind regards,
Data Protection Officer
LTE Group
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Good afternoon Darren Spence,
We write to acknowledge receipt of your request under the Freedom of
Information Act 2000. Your request has been logged on our system; your
reference number is: 1004.
May I firstly seek some clarity for your request with regard to your first
point:
1. How many SARs have been made to the council in the last 12 months?
- The Manchester College are not a council nor form part of a
council. Information about TMC can be found here: [1]The Manchester
College | tmc.ac.uk
Please could you clarify if you wish to proceed with your FOI request in
respect of The Manchester College?
Kind regards,
Data Protection Office
E-mail: [2][The Manchester College request email]
From: Darren Spence <[FOI #911363 email]>
Sent: 26 October 2022 10:21
To: Data Protection Officer <[email address]>
Subject: [External] Freedom of Information request - Information About
Subject Access Requests (SARs) Our Ref 1004
Important: The identity of the sender of this message could not be
verified as it originates from the Internet. Please be cautious about the
origin and content of this email.
Dear The Manchester College,
Can you please provide answers to the following questions relating to
Subject Access Requests (SARs)?
1. How many SARs have been made to the council in the last 12 months?
2. How many SAR requests have gone over the allocated calendar month for
responding?
3. How many staff deal with responses?
4. On average how many hours are spent dealing with a SAR?
5. Do you have any software to assist with SAR production?
6. Who has budget responsibility over the costs & resources required to
respond to the SARs? Please provide
Name:
Title:
Direct Email:
Direct Phone Number:
Yours faithfully,
Darren Spence
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Dear Data Protection Officer,
Thank you for your message.
Apologies regarding the error with "council", I would like to proceed with the FOI request to Manchester College.
Yours sincerely,
Darren Spence
Dear Darren,
Thank-you for your clarification.
We will respond to you in full on or before the statutory deadline of
23/11/22.
Kind regards,
Emily Rampling | Assistant Data Protection Officer
Tel: 0161 674 4900 | E-mail: [1][The Manchester College request email]
From: Darren Spence <[FOI #911363 email]>
Sent: 27 October 2022 13:14
To: Data Protection Officer <[email address]>
Subject: RE: [External] Freedom of Information request - Information About
Subject Access Requests (SARs) Our Ref 1004
Important: The identity of the sender of this message could not be
verified as it originates from the Internet. Please be cautious about the
origin and content of this email.
Dear Data Protection Officer,
Thank you for your message.
Apologies regarding the error with "council", I would like to proceed with
the FOI request to Manchester College.
Yours sincerely,
Darren Spence
Dear Darren Spence,
We write in response to your FOI request (our ref 1004). Please see
information below.
1. How many SARs have been made to The Manchester College in the last 12
months?
Subject Access Requests received during the period 27/10/21 – 26/10/22 -
37
2. How many SAR requests have gone over the allocated calendar month for
responding?
2
3. How many staff deal with responses?
3
4. On average how many hours are spent dealing with a SAR?
Our software/system does not track/log time-in-motion per SAR. This is
therefore not information that the organisation holds/can access and we
are therefore unable to provide this information.
5. Do you have any software to assist with SAR production?
Yes
6. Who has budget responsibility over the costs & resources required to
respond to the SARs? Please provide
Name:
Title: Company Secretary and General Counsel
Direct Email: [The Manchester College request email]
There is no specific budget for this other than for the staffing (numbers
above).
I hope that this information is helpful to your enquiry. Should you have
any questions or queries regarding your request, please get in touch using
the below details. Your request will now be marked as closed.
If you are unhappy with the way we have handled your request
If you are dissatisfied with the handling of your request, you have the
right to ask for an internal review. Internal review requests should be
submitted within one month of today and should be addressed to: Company
Secretary & General Counsel, Executive Suite, Whitworth House, Ashton Old
Road, Openshaw, Manchester, M11 2WH or [1][The Manchester College request email]
If you are not satisfied with the outcome of our internal review, or are
unhappy with the way we have handled your request, you have the right to
apply directly to the Information Commissioner for a decision. The
Information Commissioner can be contacted at: Information Commissioner’s
Office, Wycliffe House, Water Lane, Wilmslow, Cheshire, SK9 5AF or
[2]https://ico.org.uk/make-a-complaint/
Kind regards,
Data Protection Office
E-mail: [3][The Manchester College request email]
From: Data Protection Officer
Sent: 27 October 2022 16:47
To: 'Darren Spence' <[FOI #911363 email]>
Subject: RE: [External] Freedom of Information request - Information About
Subject Access Requests (SARs) Our Ref 1004
Dear Darren,
Thank-you for your clarification.
We will respond to you in full on or before the statutory deadline of
23/11/22.
Kind regards,
Emily Rampling | Assistant Data Protection Officer
Tel: 0161 674 4900 | E-mail: [4][The Manchester College request email]
From: Darren Spence <[5][FOI #911363 email]>
Sent: 27 October 2022 13:14
To: Data Protection Officer <[6][email address]>
Subject: RE: [External] Freedom of Information request - Information About
Subject Access Requests (SARs) Our Ref 1004
Important: The identity of the sender of this message could not be
verified as it originates from the Internet. Please be cautious about the
origin and content of this email.
Dear Data Protection Officer,
Thank you for your message.
Apologies regarding the error with "council", I would like to proceed with
the FOI request to Manchester College.
Yours sincerely,
Darren Spence
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