Information about Haringey Borough Council & Sevacare Haringey

Alan Stanton made this Rhyddid Gwybodaeth request to Haringey Borough Council

This request has been closed to new correspondence from the public body. Contact us if you think it ought be re-opened.

Gwrthodwyd y cais gan Haringey Borough Council.

Dear Haringey Borough Council,

I wish to have the information set out below about Haringey's dealings with the Home Care agency called Haringey Sevacare which Haringey commissioned to provide services to residents.
To give the context which I hope is helpful, my questions are prompted by the recent publicity concerning Sevacare and the investigation carried out by the Sunday Times and Channel 4 TV Dispatches programme.
As well as following this media coverage I have also read some email information and statements put out by Haringey. Plus recent inspection reports by the Care Quality Commission (CQC); and some reports in local newspapers which quote Council spokespeople.
_____________________________________

According to the "Tottenham & Wood Green Independent" local newspaper on 5 April 2016, a Haringey Council spokesperson, Joe Derrett told the paper that Haringey had been concerned about problems with Sevacare a year ago prior to the inspection by the Care Quality Commission in June 2015 and the CQC’s publication of its report on 10 August 2015.

Also reported on 5 April 2016 Mr Derrett told the Independent that:
“We were extremely disappointed to learn of practices at Sevacare, a home care provider, which fall well-below the high standards we expect in Haringey. We have previously raised serious concerns about this agency to the Care Quality Commission which led to them carrying out a formal inspection.”

On reading the full CQC inspection report (http://www.cqc.org.uk/location/1-1307315...) I saw that some similar concerns had been raised at the previous CQC inspection (January 2014) and also in the CQC’s earlier report 22 February 2013.

An email sent to all Haringey councillors on 4 April 2006 by the Director of Adult Social Services about Sevacare, included the comment that: “The council has previously raised serious concerns about Sevacare with the Care Quality Commission who subsequently inspected the agency and rated their service “Requires Improvement”.

QUESTION 1
Please supply copies of the email correspondence between Haringey and the Care Quality Commission which, as Mr Derrett said: “previously raised serious concerns about Sevacare”. And especially the recorded emails/correspondence between Haringey and the CQC which “led to them [the CQC] carrying out a formal inspection”.

I appreciate that you may have to redact names and any personal details which could identify service users.
If you are not able to give me copies without such personal data, then please supply me with a list of the dates of the email correspondence.

For the purposes of transparency, my reason for this request is to shed light on the respective roles and responsibilities of Haringey and the CQC following serious concerns being identified - it appears by several inspections prior to the inspection in January 2014 and subsequently.

In her email of 4 April 2006, Ms Tarka the AD Adult Social Services wrote: “Since that time we have stopped placing people with Sevacare and have conducted a review with all those who receive care from the agency, conveying our concerns and giving people the option to switch to an alternative provider.”

QUESTION 2a
What date does the reference “Since that time” refer to? (In other words is it February 2014? Or June 2015? Or August 2015?
QUESTION 2b
Please supply a copy of the review with all those who were then receiving care from Sevacare? (Again, I fully understand that this would need to be redacted to remove any users’ personal details.)

Questions About the Improvement Board

In a Haringey's statement quoted by the Tottenham and Wood Green Independent on 27 May 2015, an unnamed Council spokesperson told the newspaper that:

“The council has set up an Improvement Board, consisting of senior managers from the council and Sevacare. This Board will oversee the implementation of a step-by-step plan to address the CQC’s concerns. As part of this process the council will also be undertaking unannounced and regular spot checks of Sevacare, to ensure that improvements are being made.”
“All current Sevacare clients have been notified of the outcome of CQC’s inspection and council officers are available to meet with any Sevacare clients and help those who wish to change care providers to do so.”

QUESTION 3.
Please supply copies of the minutes/records of the Improvement Board, the dates of its meetings; its members and who actually attended the meetings?
QUESTION 4. How many spot checks did Haringey undertake?
QUESTION 5. What were the practical outcomes of the spot checks?
QUESTION
6.a Were care plans reviewed and altered in the light of the spot checks?
6b. If not, why not? If plans were amended please supply brief ‘headline" examples.

QUESTION 7. Please supply a copy of “the step-by-step plan” – I assume this was an Action Plan drawn up: “to address the CQC’s concerns”.
QUESTION 8. Was the step-by-step plan monitored? If so please supply a copy of the monitoring schedule.
QUESTION 9. How many people changed care providers as a result of the advice they received from the Council?
QUESTION 10. Has the Council instituted or carried out any similar step-by-step improvement/action plans with other providers it commissions?
QUESTION 11. Please provide any overall assessment which the Council may have made about possible implications and impact of the events concerning Sevacare for "personalised" budgets where the Council has no formal intermediate role with providers such as Sevacare Haringey or similar agencies.

Yours sincerely,

Alan Stanton

FOI, Haringey Borough Council

Dear Mr Stanton

 

Freedom of Information Request: Reference LBH/5238116

 

I acknowledge your request for information received on 21 April 2016.

 

This information request will be dealt with in accordance with the Freedom
of Information Act and we will send the response by 20 May 2016.

 

If you have any questions, please contact us on 020 8489 1988 or
[email address].

 

Yours sincerely,

 

Sirkku Pietikäinen

Information Governance Officer

 

Haringey Council

River Park House, 225 High Road, London N22 8HQ

 

T. 020 8489 2552

[1][email address]

 

[2]www.haringey.gov.uk

[3]twitter@haringeycouncil

[4]facebook.com/haringeycouncil

 

Please consider the environment before printing this email.

 

 

dangos adrannau a ddyfynnir

Pomery Charlotte, Haringey Borough Council

1 Atodiad

Dear Mr Stanton,

Re: Freedom of Information Act Request [our reference: LBH/5238116]

 

Thank you for your request for information received on 20 April 2016, in
which you asked for information about Haringey's dealings with the Home
Care agency called Haringey Sevacare.

I have responded to each of your points below:

 

QUESTION 1:

Please supply copies of the email correspondence between Haringey and the
Care Quality Commission which, as Mr Derrett said: “previously raised
serious concerns about Sevacare”.  And especially the recorded
emails/correspondence between Haringey and the CQC which “led to them [the
CQC] carrying out a formal inspection”.

I appreciate that you may have to redact names and any personal details
which could identify service users. If you are not able to give me copies
without such personal data, then please supply me with a list of the dates
of the email correspondence. 

 

Please find below the dates of email correspondence between the Care
Quality Commission and the Council’s Commissioning unit.

  

Please note that we can not release details of the email correspondence as
we consider this information is exempt from the Freedom of Information Act
Section 40(2) and under Section 43.

 

The emails contain personal information about the service users and their
situation. Requests for personal data are exempt from the Freedom of
Information Act under Section 40(2) of that Act if the disclosure of the
information would breach any of the Data Protection principles. The main
purpose of these principles is to protect the interests of the individuals
whose personal data is being processed.

 

The first Data Protection principle requires personal data to be processed
fairly and lawfully and it is our view that it would not be a legitimate
use of this personal data for us to process it in order to disclose it to
you.  (In the case of a FOIA request, the personal data is processed when
it is disclosed in response to the request.)

 

Section 43 of the Freedom of Information Act  allows us to withhold
information if to provide it would be likely to prejudice the commercial
interests of any person and it is in the public interest to withhold the
information. We think that to disclose the information requested, would
prejudice the commercial interests of the Council as well as interests of
Sevacare.

 

We do not believe it would be in the public interest for this information
to be placed in the public domain This constitutes a formal refusal to
provide this information, as required under the Freedom of Information
Act.

 

27/02/2015
10/03/2015
17/03/2015
13/04/2015
12/05/2015
18/05/2015
12/06/2015
23/06/2015
06/06/2015
29/06/2015
07/07/2015
17/07/2015
06/08/2015
14/08/2015
20/08/2015
21/08/2015
11/09/2015
17/09/2015
01/10/2015
10/11/2015
12/11/2015
20/11/2015
23/11/2015
08/12/2015
21/01/2016
04/04/2016
15/04/2016
26/04/2016
29/04/2016

 

QUESTION 2a:

What date does the reference “Since that time” refer to? In other words is
it February 2014? Or June 2015? Or August 2015?  

The embargo was placed on Sevacare on 19 May 2015.

 

QUESTION 2b:

Please supply a copy of the review with all those who were then receiving
care from Sevacare? (Again, I fully understand that this would need to be
redacted to remove any users’ personal details.)

To meet our responsibilities in regards to data protection and the need to
ensure that personal information is protected, It is not our practice to
send service user reviews outside of the organisation without the consent
of the individual.

 

Questions About the Improvement Board:

In a Haringey's statement quoted by the Tottenham and Wood Green
Independent on 27 May 2015, an unnamed Council spokesperson told the
newspaper that:

“The council has set up an Improvement Board, consisting of senior
managers from the council and Sevacare. This Board will oversee the
implementation of a step-by-step plan to address the CQC’s concerns. As
part of this process the council will also be undertaking unannounced and
regular spot checks of Sevacare, to ensure that improvements are being
made.”

“All current Sevacare clients have been notified of the outcome of CQC’s
inspection and council officers are available to meet with any Sevacare
clients and help those who wish to change care providers to do so.”

 

QUESTION 3:

Please supply copies of the minutes/records of the Improvement Board, the
dates of its meetings; its members and who actually attended the meetings?

 

Please find the Terms of Reference of the Improvement Board set out in
section 4 of the Establishment Concern Procedure guidance which we have
attached for your consideration.

 

The dates of the meetings were:

·         27 May 2015

·         12 June 2015

·         06/07/2015

·         07/09/2015

·         23/10/2015

 

The membership of the board was as follows:  

·         Farzad Fazilat (Haringey Council Commissioning Manager)

·         Richmond Kessie (Haringey Council Commissioning Officer)

·         Sujesh Sundarraj (Haringey Council Commissioning and
Safeguarding Officer)

·         Sue Southgate (Haringey Council, Service Manager)

·         Tracey Shady (Sevacare Branch Manager)

·         Rosemary Hird (Sevacare Area Manager)

·         Keith Tancock (Sevacare Director of Operations)

 

QUESTION 4:

How many spot checks did Haringey undertake?

Please find below dates of spot checks:

·         2 June 2015

·         11June 2015

·         15 June 2015

·         18 June 2015

·         30 September 2015

·         9 March 2016

 

QUESTION 5:

What were the practical outcomes of the spot checks?

The spot checks identified whether there had been any improvement on the
ground with regard to Sevacare’s operations.

 

QUESTION 6.a:

Were care plans reviewed and altered in the light of the spot checks?

The spot checks were not aimed at individual care plans – on which the
process of review focused – but rather on the organisation’s capacity to
maintain appropriate levels of oversight and effective management of
operations in the borough. The checks therefore considered whether all
appropriate policies and procedures were in place, whether there were
effective systems in order for example to keep care plans up to date and
whether there was evidence that staff were properly supervised.

 

QUESTION 6b:

If not, why not? If plans were amended please supply brief ‘headline"
examples.

Please see response above.

 

QUESTION 7:

Please supply a copy of “the step-by-step plan” – I assume this was an
Action Plan drawn up: “to address the CQC’s concerns”.

This was the Improvement Plan which Sevacare was required to establish in
response to the issues raised by the CQC. This is an internal document
owned by Sevacare which we are not able to supply.

 

QUESTION 8:

Was the step-by-step plan monitored? If so please supply a copy of the
monitoring schedule.

One of the aims of the Improvement Board was to oversee the Improvement
Plan and its implementation.

 

QUESTION 9:

How many people changed care providers as a result of the advice they
received from the Council?

The Council was carrying out a process of service user reviews between May
2015 and March 2016. In that period 96 clients moved away from Sevacare.
In Spring 2016, the Council advised people that they would no longer
manage personal budgets on their behalf with Sevacare but that they could
take up a direct payment if they wished to remain with Sevacare.

 

QUESTION  10:

Has the Council instituted or carried out any similar step-by-step
improvement/action plans with other providers it commissions?

The Establishment Concerns Procedure, which the Council followed in this
case, requires an improvement/action plan to be drawn up in response to
providers who are failing to deliver a quality service. Please see
attached the Procedure.

 

QUESTION 11:

Please provide any overall assessment which the Council may have made
about possible implications and impact of the events concerning  Sevacare
for "personalised" budgets where the Council has no formal intermediate
role with providers such as Sevacare Haringey or similar agencies.

Whilst the Council does not have a direct contractual role with providers
delivering home care in the borough, the Council retains quality assurance
responsibilities under the Care Act, as set out in the Council’s
Establishment Concerns and Provider Failure policies, with regard to
providers operating in the borough. We meet regularly with the CQC to
share intelligence and to ensure that we are working effectively together
to maintain and improve the quality of provision in the borough, across
all regulated services. Both organisations adopt a quality and service
improvement approach in the first instance – working with providers to
improve the quality of delivery – but equally will move decisively to
address poor performance affecting local residents.

The Safeguarding Adults Board has a multi-agency role in quality assurance
and works through its Quality Assurance Sub-Group to ensure that quality
is addressed through all health and care provisions delivered to Haringey
residents.  

 

If you have any further queries, or are unhappy with how we have dealt
with your request and wish to make a complaint, please contact the
Feedback and Information Team as below. (Please note you should do this
within two months of receiving this response.)   

 

Feedback and Information Team

River Park House

225 High Road

N22 8HQ

Telephone: 020 8489 2550

Email: [1][email address]

 

You may also complain to the Information Commissioner’s office, who may be
able to help you.  However they would normally expect the local authority
to have undertaken a complaint investigation or Internal Review of the
request before they will accept the referral.  You can contact the
Commissioner at:

 

Postal address: Information Commissioner

Wycliffe House

Water Lane

Wilmslow

Cheshire

SK9 5AF
Phone help line: 0845 6306060, or 01625 545745
Fax: 01625 545510

Email: : [2][email address]

Website: [3]www.ico.org.uk

 

Yours sincerely,

 

Charlotte Pomery

 

Charlotte Pomery

Assistant Director Commissioning

 

Haringey Council

River Park House, 225 High Road, London N22 8HQ

 

T. 020 8489 3751

M. 07815 945239

E. [email address]

 

[4]www.haringey.gov.uk

twitter@haringeycouncil

facebook.com/haringeycouncil

 

 

From: Pietikainen Sirkku On Behalf Of FOI
Sent: 21 April 2016 09:43
To: '[FOI #329798 email]'
Subject: FOI request - LBH/5238116 Stanton

 

Dear Mr Stanton

 

Freedom of Information Request: Reference LBH/5238116

 

I acknowledge your request for information received on 21 April 2016.

 

This information request will be dealt with in accordance with the Freedom
of Information Act and we will send the response by 20 May 2016.

 

If you have any questions, please contact us on 020 8489 1988 or
[5][email address].

 

Yours sincerely,

 

Sirkku Pietikäinen

Information Governance Officer

 

Haringey Council

River Park House, 225 High Road, London N22 8HQ

 

T. 020 8489 2552

[6][email address]

 

[7]www.haringey.gov.uk

[8]twitter@haringeycouncil

[9]facebook.com/haringeycouncil

 

Please consider the environment before printing this email.

 

 

dangos adrannau a ddyfynnir