Incorrect statement regarding Delay Repay: how did this happen?

The request was successful.

Glynn Magheramorne

Dear West Yorkshire Combined Authority,

Your FAQ section of your M-Card website (https://www.m-card.co.uk/faqs/) makes untrue statements such as:

"...The Delay Repay scheme applies to rail operator only tickets..."

This is, of course, incorrect, as mentioned here: https://www.parliament.uk/business/publi...

"...Delay Repay should be paid on the rail element of multi-modal tickets."

Obviously, I expect a swift correction to your website.

However it is difficult to envisage why Metro would come out with such an untrue statement by yourselves; were you requested to make this misleading statement by a train company?

I would like to receive an answer to the above question, along with a copy of all relevant correspondence between yourselves (and any predecessor organosation) and any relevant rail franchises, regarding the matter of Delay Repay and multi-modal products such as M-Cards.

Yours faithfully,

Glynn Magheramorne

Freedom.Info, West Yorkshire Combined Authority

Dear Mr Magheramorne,

Thank you for your email of 23 January 2019 requesting information
regarding the above matter.

Your request is being dealt with under the terms of the Freedom of
Information Act 2000 and will be answered within 20 working days.

If you have any queries about this request do not hesitate to contact me.

Regards,

Adam Grindrod |Information Governance Officer
West Yorkshire Combined Authority | Leeds City Region Enterprise
Partnership (the LEP) | Legal & Governance Services
Wellington House|40 – 50 Wellington Street | Leeds | LS1 2DE
Tel: (+44) 0113 348 1657| [1][West Yorkshire Combined Authority request email] |

[2]www.westyorks-ca.gov.uk | [3]www.the-lep.com
Follow the West Yorkshire Combined Authority on Twitter | Follow the LEP
on Twitter or on Linked In
Metro is the transport network of the West Yorkshire Combined Authority.
Find local travel information at [4]www.wymetro.com, Twitter and Facebook

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Freedom.Info, West Yorkshire Combined Authority

4 Attachments

Dear Mr Magheramorne,

 

Please find attached a response to your recent Freedom of Information
request regarding the above matter.

 

Yours sincerely,

 

Adam Grindrod |Information Governance Officer

West Yorkshire Combined Authority | Leeds City Region Enterprise
Partnership (the LEP) | Legal & Governance Services

Wellington House|40 – 50 Wellington Street | Leeds | LS1 2DE

Tel: (+44) 0113 348 1657| [1][West Yorkshire Combined Authority request email] |

 

[2]www.westyorks-ca.gov.uk | [3]www.the-lep.com

Follow the West Yorkshire Combined Authority on [4]Twitter | Follow the
LEP on [5]Twitter or on [6]Linked In

Metro is the transport network of the West Yorkshire Combined Authority.
Find local travel information at [7]www.wymetro.com, [8]Twitter and
[9]Facebook

 

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