Incidents

Megan Harris made this Rhyddid Gwybodaeth request to London Fire Commissioner (London Fire Brigade)

This request has been closed to new correspondence. Contact us if you think it should be reopened.

Roedd y cais yn llwyddiannus.

Dear London Fire and Emergency Planning Authority (London Fire Brigade),

Could you tell me the number of emergency calls LFB received last Christmas Day (25 December 2013) with reports of persons trapped in a lift; The time each call was recorded by the Fire Brigade; the time LFB dispatched appliances at; The time each appliance left their station; the time each appliance arrived at incident; The time each appliance left the incident and was ready to attend other incidents.
The number and percentage of their incidents that London Fire Brigade attended and was declared false or nuisage calls; If London Fire Brigade records or investigate the cause of the lift being stuck and if so a brief description of the problem.

Also can you give me a detailed step by step description of what firefighters do to open the lift when called to persons trapped in a lift

Yours faithfully,
Megan Harris

London Fire Commissioner (London Fire Brigade)

Dear Ms Harris

 

I am writing to acknowledge your below request for information which was
received by the London Fire Brigade Information Access Team on 18 November
2014. Your request will be considered under the provisions of the Freedom
of Information Act 2000 (FOIA) and as such; I will respond to you within
20 working days.

 

If you have any queries in the meanwhile, please contact me.

 

Kind regards

 

 

Aidan Bartley

Business Intelligence

Strategy & Performance Department

London Fire Brigade

Direct T: 020 8555 1200 ext 30086

Direct F: 020 7960 3617

E: [1][email address]

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dangos adrannau a ddyfynnir

London Fire Commissioner (London Fire Brigade)

2 Atodiad

Dear Megan,

 

Thank you for your request under the Freedom of Information Act 2000
(FOIA) dated 18 November 2014, regarding a range of information about the
number of lift release emergency calls received by the London Fire Brigade
(LFB) on 25 December 2013. For ease of reading, I have dealt with each
specific part of your request in turn below:
‘Could you tell me the number of emergency calls LFB received last
Christmas Day (25 December 2013) with reports of persons trapped in a
lift’
There were 16 calls received on 25 December 2013.

‘The time each call was recorded by the Fire Brigade; the time LFB
dispatched appliances at;  The time each appliance left their station; the
time each appliance arrived at incident;  The time each appliance left the
incident and was ready to attend other incidents’

The Brigade attended twelve of the sixteen calls received. Please see the
attached data (FOIA2033.1 Lift Incident data) for a breakdown as
requested.

‘The number and percentage of their incidents that London Fire Brigade
attended and was declared false or nuisage calls’
Four calls received on 25 December 2013 were not attended; this represents
25 per cent of the calls received on 25 December 2013. We would not
describe these as either ‘false’ or ‘nuisance’ calls. The Brigade has a
policy to reduce attendance at incidents where people are shut in lift
cars; the lift operator (e.g. landlord, management company) is expected to
have appropriate arrangements in place to rescue people who may be trapped
in lift cars in their buildings. On receipt of the 999 call, our control
operator will question the caller to understand the nature of the ‘shut in
lift’ incident, whether an attendance is required and whether or not an
attendance would be as an emergency or not an emergency, in which case the
fire engine will travel at normal road speed. More information on this can
be found on our website, under the fire safety section [1]here.

‘If London Fire Brigade records or investigate the cause of the lift being
stuck and if so a brief description of the problem’
The LFB does not record or  investigate the cause of a lift becoming stuck
which gives rise to a person(s) shut in the lift.

‘Also can you give me a detailed step by step description of what
firefighters do to open the lift when called to persons trapped in a lift’
Please find attached the Brigades policy (Policy 794) which provides
guidance on incidents involving all types of lift.

I hope you find the information provided useful. However, if you have any
further queries that we can help you with, please direct them to
[2][LFB request email]

 

You have the right to ask the Authority to review this response. If you
wish to do so, please set out in writing your reasons for asking and
address them to David Wyatt – Head of Information Management and
Performance at [3][email address]

 

You also have the right to ask the Information Commissioner for a decision
as to whether the Authority has dealt with your request in accordance with
the requirements of the FOIA. If you wish to do this, you must first ask
the Authority to review its decision; and then you must apply promptly to
the Information Commissioner at: The Information Commissioner's Office,
Wycliffe House, Water Lane, Wilmslow, Cheshire, SK9 5AF.

 

Kind Regards,

James Sivell

Information Access Officer

London Fire Brigade

 

T: 020 8555 1200x30415

E: [email address]

 

Why not visit our website at www.london-fire.gov.uk

 

Data Protection Act 1998

Your personal information will be processed by the London Fire and
Emergency Planning Authority for the purpose of fire service
administration. We will keep your details secure and will not disclose
them to other organisations or third parties (except contractors or
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personal information, see our notification entry (Z7122455) at:
www.informationcommissioner.gov.uk .

 

dangos adrannau a ddyfynnir