Implementation costs and timescales

The request was successful.

Dear Croydon Borough Council,

Are you currently implementing a new Children’s Social Care Case Management Software – Yes/No

If yes you are implementing a system then please provide what Children’s Social Care Case Management Software are you implementing and when is the planned go-live date of all functionality as per the tender?
Is this the same with the dates on the tender documents? If not what is the difference
Have there been any additional costs outside the original contract for the implementation? If yes, please specify

If No you are not currently implementing a Children’s Social Care Case Management Software, with regard to the last system you implemented how long in months from contract award date did the software to go live and the previous case management to be switched off?

Yours faithfully,

Ziggy Mahen

Freedom of Information, Croydon Borough Council

 

Dear Mr Mahen

 

Freedom of Information Request

 

Thank you for your recent request.

 

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depending on the nature and circumstances of your request. In such cases
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Yours sincerely

 

Joanne Welch-Hall

FOI Co-ordinator

Croydon Council

 

Information in relation to the London Borough of Croydon is available
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Freedom of Information requests can also be found on the following link

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Freedom of Information, Croydon Borough Council

1 Attachment

Dear Mr Mahen

 

Freedom of Information Request

Please see attached the council's response to your Freedom of Information
request.

Yours sincerely

 

Ahtisham Riaz

FOI Coordinator

Croydon Council

 

Council services, online, 24/7 www.croydon.gov.uk/myaccount Download our
new free My Croydon app for a faster, smarter and better way to report
local issues www.croydon.gov.uk/app From 1 October 2015, it is a legal
requirement for all privately rented properties in Croydon to be licensed.
Landlords without a licence could face fines of up to £20,000. For more
information and to apply for a licence visit
www.croydon.gov.uk/betterplacetorent Please use this web site address to
view the council's e-mail disclaimer -
http://www.croydon.gov.uk/email-disclaimer

Dear Freedom of Information,

To clarify can you please provide these exact dates:
1. The exact date on which you signed the contract for the new system.
2. The exact Go-Live date by the winning supplier specified in the tender.
3. The exact Go-Live date by the winning supplier in their proposal.
4. The exact date the system went live across all services.
5. The exact date when the legacy system was switched off or you stopped paying maintenance for the system.

Yours sincerely,

Ziggy Mahen

Freedom of Information, Croydon Borough Council

 

Dear Mr Mahen

 

Freedom of Information Request

 

Thank you for your recent request.

 

Your request is being considered and you will receive a response within
the statutory timescale of 20 working days, subject to the application of
any exemptions. Where consideration is being given to exemptions the 20
working day timescale may be extended to a period considered reasonable
depending on the nature and circumstances of your request. In such cases
you will be notified and, where possible, a revised time-scale will be
indicated. In all cases we shall attempt to deal with your request at the
earliest opportunity.

 

There may be a fee payable for the retrieval, collation and provision of
the information requested where the request exceeds the statutory limit or
where disbursements exceed £450. In such cases you will be informed in
writing and your request will be suspended until we receive payment from
you or your request is modified and/or reduced.

 

Your request may require either full or partial transfer to another public
authority. You will be informed if your request is transferred.

 

If we are unable to provide you with the information requested we will
notify you of this together with the reason(s) why and details of how you
may appeal (if appropriate).

 

Please note that the directorate team may contact you for further
information where we believe that the request is not significantly clear
for us to respond fully.

 

 

Yours sincerely

 

Joanne Welch-Hall

FOI Co-ordinator

Croydon Council

 

Information in relation to the London Borough of Croydon is available
at [1]http://www.croydonobservatory.org/. Also responses to previous
Freedom of Information requests can also be found on the following link

[2]https://croydondata.wordpress.com/ Council services, online, 24/7
www.croydon.gov.uk/myaccount Download our new free My Croydon app for a
faster, smarter and better way to report local issues
www.croydon.gov.uk/app From 1 October 2015, it is a legal requirement for
all privately rented properties in Croydon to be licensed. Landlords
without a licence could face fines of up to £20,000. For more information
and to apply for a licence visit www.croydon.gov.uk/betterplacetorent
Please use this web site address to view the council's e-mail disclaimer -
http://www.croydon.gov.uk/email-disclaimer

References

Visible links
1. http://www.croydonobservatory.org/
2. https://croydondata.wordpress.com/

Information, Croydon Borough Council

Dear Mr Mahen,

I shall book this in as a new request due to the time lapse.

You will receive a new acknowledgement email once logged.

Kind regards.

Jo

Jo Welch-Hall
Information Support Officer

Resources Department
Customer Transformation and Communications Services
7th Floor, Zone B
Bernard Weatherill House
8 Mint Walk
Croydon CR0 1EA

show quoted sections

Joanne Welch-Hall, Croydon Borough Council

Dear Mr Mahen,

Freedom of Information request

Thank you for your e-mail in which you have requested information regarding system go live dates.

Could you please clarify in greater detail exactly the information you are requesting. Specifically, can you clarify that the additional questions are not the same as the original questions that were posed last year? If they are different questions then further clarification needs to be sought as they appear to have been answered in our initial response.

Kindly be informed that the time for processing your request stops until we hear from you. Please quote the above reference in your correspondence with us. In some circumstances a fee may be payable and if that is the case, either myself or a colleague will let you know the likely charges before proceeding.

If we do not hear from you within the next 20 working days we will close your request.

If you have any queries about this email, please contact me. Please remember to quote the reference number above in any future communications.

Kind regards.

Information Team

Resources Department
Customer Transformation and Communications Services
7th Floor, Zone B
Bernard Weatherill House
8 Mint Walk
Croydon CR0 1EA

show quoted sections

Dear Joanne Welch-Hall,

Thank you for your email.

My follow up request relates to your last Children’s Social Care Case Management Software/System you implemented.

Yours sincerely,

Ziggy Mahen

Freedom of Information, Croydon Borough Council

1 Attachment

Dear Mr Mahen

 

Freedom of Information Request

Please see attached the council's response to your Freedom of Information
request.

Yours sincerely

 

Ahtisham Riaz

FOI Coordinator

Croydon Council

 

Council services, online, 24/7 www.croydon.gov.uk/myaccount.

 

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2018 - most households will receive new bins or bags and see their
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