Implementation costs and timescales

The request was partially successful.

Dear Hertfordshire County Council,

Are you currently implementing a new Children’s Social Care Case Management Software – Yes/No

If yes you are implementing a system then please provide what Children’s Social Care Case Management Software are you implementing and when is the planned go-live date of all functionality as per the tender?
Is this the same with the dates on the tender documents? If not what is the difference
Have there been any additional costs outside the original contract for the implementation? If yes, please specify

If No you are not currently implementing a Children’s Social Care Case Management Software, with regard to the last system you implemented how long in months from contract award date did the software to go live and the previous case management to be switched off?

Yours faithfully,

Jacob Krendel

Information Governance, Hertfordshire County Council

3 Attachments

Dear Jacob Krendal,

 

Reference number: FOI/CSF/11/17/14481

 

Thank you for your correspondence of the 8^th November 2017 requesting the
following information:

 

Are you currently implementing a new Children’s Social Care Case
Management Software – Yes/No

 

If yes you are implementing a system then please provide what Children’s
Social Care Case Management Software are you implementing and when is the
planned go-live date of all functionality as per the tender?

Is this the same with the dates on the tender documents? If not what is
the difference Have there been any additional costs outside the original
contract for the implementation? If yes, please specify

 

If No you are not currently implementing a Children’s  Social Care Case
Management Software, with regard to the last system you implemented how
long in months from contract award date did the software to go live and
the previous case management to be switched off?

 

 

Your request for information is being considered under the Freedom of
Information Act 2000.  We will respond to your request as quickly as
possible, and by close of 5^th December 2017 at the latest.

 

If you have any questions, please do not hesitate to contact me, quoting
the reference number above.

 

 

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Information Governance, Hertfordshire County Council

3 Attachments

Dear Jacob Krendal,

 

Reference number: FOI/CSF/11/17/14481

 

On 8^th November 2017 we received the following request for information
from you:

 

Are you currently implementing a new Children’s Social Care Case
Management Software – Yes/No

 

If yes you are implementing a system then please provide what Children’s
Social Care Case Management Software are you implementing and when is the
planned go-live date of all functionality as per the tender?

Is this the same with the dates on the tender documents? If not what is
the difference Have there been any additional costs outside the original
contract for the implementation? If yes, please specify

 

If No you are not currently implementing a Children’s  Social Care Case
Management Software, with regard to the last system you implemented how
long in months from contract award date did the software to go live and
the previous case management to be switched off?

 

 

Your request for information has been considered under the Freedom of
Information Act. I can confirm that Hertfordshire County Council does not
hold the information you have requested and can respond as follows:

 

Are you currently implementing a new Children’s Social Care Case
Management Software – Yes/No

 

 

·         No – we are not currently implementing a Children’s Social Care
Case Management Software system

 

 

If No you are not currently implementing a Children’s  Social Care Case
Management Software, with regard to the last system you implemented how
long in months from contract award date did the software to go live and
the previous case management to be switched off?

 

 

·         The contract for our ICS system was signed in March 2007, and we
went live in December 2007.  Our previous case management system was not
switched off until May 2010.

 

 

If you have any questions, please do not hesitate to contact me, quoting
the reference above. To find out more about Freedom of Information, please
visit [1]http://www.hertfordshire.gov.uk/your-cou...

 

If you are unhappy with the way the County Council has handled your
request for information you may request an internal review of the request.
This will be carried out by a member of the County Council Legal Services
Team, who has had no prior involvement with the request. Requests for an
internal review should be sent to the Information Governance Unit at the
address above.

 

If you are unhappy with the outcome of the internal review you are
entitled to ask the Information Commissioner to investigate your
complaint. You should write to: FOI/EIR Complaints Resolution, Information
Commissioner's Office, Wycliffe House, Water Lane, Wilmslow, Cheshire, SK9
5AF.

 

 

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Dear Information Governance,

Thank you for your response.

To clarify, with regard to the last system you implemented, can you please provide these exact dates:
1. The exact date on which you signed the contract for the new system.
2. The exact Go-Live date by the winning supplier specified in the tender.
3. The exact Go-Live date by the winning supplier in their proposal.
4. The exact date the system went live across all services.
5. The exact date when the legacy system was switched off or you stopped paying maintenance for the system.

Yours sincerely,

Jacob Krendel

Information Governance, Hertfordshire County Council

Dear Jacob Krendel,

In order for us to provide the correct information, can you please clarify what systems you are referring to?

I note you have provided a reference for a previous request, but you must state what your new request is in relation to so we can ensure we are processing your request appropriately.

Information Access Team
Hertfordshire County Council
Telephone: 01992 555848 (25848) 
Email: [Hertfordshire County Council request email]
The Information Access Team supports Hertfordshire County Council's Freedom of Information and Environmental Information Regulations activity.
Hertfordshire - County of Opportunity
Follow us online:
    

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Dear Information Governance,

Thank you for your email.

To clarify I am referring to your last Children’s Social Care Case Management Software/System you have implemented.

Yours sincerely,

Jacob Krendel

Information Governance, Hertfordshire County Council

2 Attachments

Dear Jacob Krendel,

 

Reference number: FOI/RAP/02/18/14931

 

Thank you for your correspondence of the 7^th February 2018 requesting the
following information:

 

To clarify, with regard to the last system you implemented, can you please
provide these exact dates:

1.         The exact date on which you signed the contract for the new
system.

2.         The exact Go-Live date by the winning supplier specified in the
tender.

3.         The exact Go-Live date by the winning supplier in their
proposal.

4.         The exact date the system went live across all services.

5.         The exact date when the legacy system was switched off or you
stopped paying maintenance for the system.

 

And clarification received on the 19^th March 2018 as follows;

 

To clarify I am referring to your last Children’s Social Care Case
Management Software/System you have implemented.

 

 

Your request for information is being considered under the Freedom of
Information Act 2000.  We will respond to your request as quickly as
possible, and by close of 17^th April 2018 at the latest.

 

If you have any questions, please do not hesitate to contact me, quoting
the reference number above.

 

 

Yours sincerely

 

Miss Carrie Harwood

 

Information Access Team

Information Governance

Hertfordshire County Council

Telephone: 01992 555848 (25848) 

Email: [1][Hertfordshire County Council request email]

 

The Information Access Team supports Hertfordshire County Council's
Freedom of Information and Environmental Information Regulations activity.

Hertfordshire - County of Opportunity

Follow us online:

[2]herts-county-council logo  [3]twitter icon  

 

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Information Governance, Hertfordshire County Council

3 Attachments

Dear Jacob Krendel,

 

Reference number: FOI/RAP/02/18/14931

 

On 7^th February 2018 we received the following request for information
from you:

 

To clarify, with regard to the last system you implemented, can you please
provide these exact dates:

1.         The exact date on which you signed the contract for the new
system.

2.         The exact Go-Live date by the winning supplier specified in the
tender.

3.         The exact Go-Live date by the winning supplier in their
proposal.

4.         The exact date the system went live across all services.

5.         The exact date when the legacy system was switched off or you
stopped paying maintenance for the system.

 

And clarification received on the 19^th March 2018 as follows;

 

To clarify I am referring to your last Children’s Social Care Case
Management Software/System you have implemented.

 

 

Your request for information has been considered under the Freedom of
Information Act. I can confirm that Hertfordshire County Council does hold
some of the information you have requested and can respond as follows:

 

To clarify, with regard to the last system you implemented, can you please
provide these exact dates:

1.         The exact date on which you signed the contract for the new
system.

 

·         14^th March 2007

              

2.         The exact Go-Live date by the winning supplier specified in the
tender.

 

·         We do not hold a specific ‘Go-Live’ date as this was not
specified as part of the tender or proposal.

 

3.         The exact Go-Live date by the winning supplier in their
proposal.

 

·         Please see above.

 

4.         The exact date the system went live across all services.

 

·         December 2007

 

5.         The exact date when the legacy system was switched off or you
stopped paying maintenance for the system.

 

o 31^st March 2011

 

 

If you have any questions, please do not hesitate to contact me, quoting
the reference above. To find out more about Freedom of Information, please
visit [1]http://www.hertfordshire.gov.uk/your-cou...

 

If you are unhappy with the way the County Council has handled your
request for information you may request an internal review of the request.
This will be carried out by a member of the County Council Legal Services
Team, who has had no prior involvement with the request. Requests for an
internal review should be sent to the Information Governance Unit at the
address above.

 

If you are unhappy with the outcome of the internal review you are
entitled to ask the Information Commissioner to investigate your
complaint. You should write to: FOI/EIR Complaints Resolution, Information
Commissioner's Office, Wycliffe House, Water Lane, Wilmslow, Cheshire, SK9
5AF.

 

 

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