Implementation costs and timescales

The request was partially successful.

Dear Dumfries and Galloway Council,

Are you currently implementing a new Children’s Social Care Case Management Software – Yes/No

If yes you are implementing a system then please provide what Children’s Social Care Case Management Software are you implementing and when is the planned go-live date of all functionality as per the tender?
Is this the same with the dates on the tender documents? If not what is the difference
Have there been any additional costs outside the original contract for the implementation? If yes, please specify

If No you are not currently implementing a Children’s Social Care Case Management Software, with regard to the last system you implemented how long in months from contract award date did the software to go live and the previous case management to be switched off?

Yours faithfully,

Tabitha Karalis

Dumfries and Galloway Council

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FOI Unit
Dumfries and Galloway Council

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Dumfries and Galloway Council

Please find below the Council's response to your request 288145 which was received on 08/11/2017.

Details of request:
Are you currently implementing a new Children?s Social Care Case Management Software ? Yes/No

If yes you are implementing a system then please provide what Children?s Social Care Case Management Software are you implementing and when is the planned go-live date of all functionality as per the tender?
Is this the same with the dates on the tender documents? If not what is the difference Have there been any additional costs outside the original contract for the implementation? If yes, please specify

If No you are not currently implementing a Children?s Social Care Case Management Software, with regard to the last system you implemented how long in months from contract award date did the software to go live and the previous case management to be switched off?

Response:

Q: Are you currently implementing a new Children's Social Care Case Management Software.

A:No

Q: If No you are not currently implementing a Children's Social Care Case Management Software, with regard to the last system you implemented how long in months from contract award date did the software to go live and the previous case management to be switched off?

A: We recently migrated from Frameworki to Mosaic and are in a contract for 3 years. We ran both systems from July to November. Mosaic is the next generation Frameworki, both provided by Servelec.

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Kind Regards

FOI Unit
Dumfries and Galloway Council

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Dear Dumfries and Galloway Council,

Thank you for your response.

To clarify, with regard to the last system you implemented, can you please provide these exact dates:
1. The exact date on which you signed the contract for the new system.
2. The exact Go-Live date by the winning supplier specified in the tender.
3. The exact Go-Live date by the winning supplier in their proposal.
4. The exact date the system went live across all services.
5. The exact date when the legacy system was switched off or you stopped paying maintenance for the system.

Yours faithfully,

Tabitha Karalis