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Implementation costs and timescales

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Dear Achieving for Children,

Re Royal Borough of Kingston upon Thames

Are you currently implementing a new Children’s Social Care Case Management Software – Yes/No

If yes you are implementing a system then please provide what Children’s Social Care Case Management Software are you implementing and when is the planned go-live date of all functionality as per the tender?
Is this the same with the dates on the tender documents? If not what is the difference
Have there been any additional costs outside the original contract for the implementation? If yes, please specify

If No you are not currently implementing a Children’s Social Care Case Management Software, with regard to the last system you implemented how long in months from contract award date did the software to go live and the previous case management to be switched off?

Yours faithfully,

Hywel Martin

AfC Freedom of Information and Subject Access Requests, Achieving for Children

Dear Hywel Martin,
Thank for you contacting the FOI Team at Achieving for Children. Your
request is now being processed.
We will endeavour to respond to your request within 20 working days as
defined by the FOI Act 2000.
Chantelle Elliott
Information Governance Support Officer
Business Services and Transformation
Phone: [1]020 8891 7250      
Email: [2][email address]
Achieving for Children
42 York Street, Twickenham, TW1 3BW
Providing Children’s Services for Kingston and Richmond

[3]http://www.achievingforchildren.org.uk/

References

Visible links
1. file:///tmp/tel:020%208891%207250
2. mailto:[email address]
3. http://www.achievingforchildren.org.uk/

AfC Freedom of Information and Subject Access Requests, Achieving for Children

1 Attachment

Dear Mr Martin,
Your request for information under FOIA 2000 has been considered.
Please find our response attached.
Kind regards,
Chantelle Elliott
Information Governance Support Officer
Business Services and Transformation
Phone: [1]020 8891 7250      
Email: [2][email address]
Achieving for Children
42 York Street, Twickenham, TW1 3BW
Providing Children’s Services for Kingston and Richmond

[3]http://www.achievingforchildren.org.uk/

References

Visible links
1. file:///tmp/tel:020%208891%207250
2. mailto:[email address]
3. http://www.achievingforchildren.org.uk/

Dear AfC Freedom of Information and Subject Access Requests,

Thank you for your email.

To clarify, with regard to the last system you implemented, can you please provide these exact dates:
1. The exact date on which you signed the contract for the new system.
2. The exact Go-Live date by the winning supplier specified in the tender.
3. The exact Go-Live date by the winning supplier in their proposal.
4. The exact date the system went live across all services.
5. The exact date when the legacy system was switched off or you stopped paying maintenance for the system.

Yours sincerely,

Hywel Martin

AfC Freedom of Information and Subject Access Requests, Achieving for Children

Please specify which new system you are referring to. Thank you.
Chantelle Elliott
Information Governance Support Officer
Business Services and Transformation
Phone: [1]020 8891 7250      
Email: [2][email address]
Achieving for Children
42 York Street, Twickenham, TW1 3BW
Providing Children’s Services for Kingston and Richmond

[3]http://www.achievingforchildren.org.uk/

show quoted sections

Dear AfC Freedom of Information and Subject Access Requests,

Following your email I am referring to your last Children’s Social Care Case Management Software/System.

Yours sincerely,

Hywel Martin

AfC Freedom of Information and Subject Access Requests, Achieving for Children

Dear Mr Martin,
Your Request

With regard to the last Children’s Social Care Case Management
Software system you implemented, can you please provide these exact dates:

 1. The exact date on which you signed the contract for the new system.
 2. The exact Go-Live date by the winning supplier specified in the
tender.
 3. The exact Go-Live date by the winning supplier in their proposal.
 4. The exact date the system went live across all services.
 5. The exact date when the legacy system was switched off or you stopped
paying maintenance for the system.

Response

 1. We have recently re-procured our system and signed the contract on 1st
November 2017.
 2. We went live with our existing system on 4th December 2006, our
supplier for our newly procured system is the same as our existing
system so technically we do not have a go-live date, it is ongoing.
 3. The previous go-live date of December 2006 was as proposed by our
existing supplier (so they delivered on their proposal).
 4. The system went live across all children's social care services on 4th
December 2006.
 5. The exact date when the legacy system was switched off or you stopped
paying maintenance for the system.

The legacy system continued to be used by Adults Services (it was a shared
system) so we stopped paying for the children's element of support on
go-live (2006).
Yours sincerely,
Chantelle Elliott
Information Governance Support Officer
Business Services and Transformation
Phone: [1]020 8891 7250      
Email: [2][email address]
Achieving for Children
42 York Street, Twickenham, TW1 3BW
Providing Children’s Services for Kingston and Richmond

[3]http://www.achievingforchildren.org.uk/

References

Visible links
1. file:///tmp/tel:020%208891%207250
2. mailto:[email address]
3. http://www.achievingforchildren.org.uk/

We don't know whether the most recent response to this request contains information or not – if you are Hywel Martin please sign in and let everyone know.