Implementation

The request was partially successful.

Dear Hillingdon Borough Council,

Are you currently implementing a new Adult Social Care Case Management Software – Yes/No

If yes you are implementing a system then please provide what Adult Social Care Case Management Software are you implementing and when is the planned go-live date of all functionality as per the tender?
Is this the same with the dates on the tender documents? If not what is the difference
Have there been any additional costs outside the original contract for the implementation? If yes, please specify

If No you are not implementing an Adult Social Care Case Management Software, with regard to the last system you implemented how long in months from contract award date did the software to go live and the previous case management to be switched off?

Yours faithfully,

Jacob Krendel

SCH FOI, Hillingdon Borough Council

Dear Jacob Krendel,

I am writing in response to your request for information under the Freedom
of Information Act 2000, received 14/11/17. 

Under the Freedom of Information Act 2000 we have 20 working days to
respond to your request.  Therefore the deadline for our response
is  12/12/17.

 

If we require further information or clarification from you in order to
assist us in responding to your request, or if we require a fee to be paid
before we can respond we will contact you shortly.

 

Yours sincerely

 

Michelle Barber

Members Liaison Officer /FOI Officer

Resident Services

  

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FOI ., Hillingdon Borough Council

FOI 6298717

Dear Jacob Krendel

 

I am writing in response to your request for information below.

As I understand it you are seeking to know:

Are you currently implementing a new Adult Social Care Case Management
Software - Yes/No?
NO

If yes you are implementing a system then please provide what Adult Social
Care Case Management Software are you implementing and when is the planned
go-live date of all functionality as per the tender?
Is this the same with the dates on the tender documents? If not what is
the difference Have there been any additional costs outside the original
contract for the implementation? If yes, please specify
NA

If No you are not implementing an Adult Social Care Case Management
Software, with regard to the last system you implemented how long in
months from contract award date did the software to go live and the
previous case management to be switched off?
Due to a number of structural changes from our system change (over 5
years), we are not able to provide the exact answer to this question. 
However, most IT implementations are approximately 6-12 months depending
on the level on data migration required.

 

If you have any queries regarding this matter please do not hesitate to
contact me.

If you wish to request an internal review of our response you should
write, within 2 months, to:

Office Managing Partner, Legal Services, Civic Centre, High St, Uxbridge,
UB8 1UW (or via email to [1][Hillingdon Borough Council request email] marked for the attention
of the Office Managing Partner).

Please remember to quote the reference number above in any future
communications.

If you are not content with the outcome of the internal review, you have
the right to apply to the Information Commissioner for a decision. The
Information Commissioner can be contacted at: Information Commissioner’s
Office, Wycliffe House, Water Lane, Wilmslow, Cheshire, SK9 5AF.

 

 

Siobhan Tierney

Senior Business Support Officer
Legal Services (3E 04)
London Borough of Hillingdon
Civic Centre
High Street
Uxbridge
UB8 1UW
01895 55(6923)

On 17 November 2017 at 16:07, SCH FOI <[2]sch[Hillingdon Borough Council request email]> wrote:

Dear Jacob Krendel,

I am writing in response to your request for information under the
Freedom of Information Act 2000, received 14/11/17. 

Under the Freedom of Information Act 2000 we have 20 working days to
respond to your request.  Therefore the deadline for our response
is  12/12/17.

 

If we require further information or clarification from you in order to
assist us in responding to your request, or if we require a fee to be
paid before we can respond we will contact you shortly.

 

Yours sincerely

 

Michelle Barber

Members Liaison Officer /FOI Officer

Resident Services

  

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Dear FOI .,

Thank you for your response.

To clarify, with regard to the last system you implemented, can you please provide these exact dates:
1. The exact date on which you signed the contract for the new system.
2. The exact Go-Live date by the winning supplier specified in the tender.
3. The exact Go-Live date by the winning supplier in their proposal.
4. The exact date the system went live across all services.
5. The exact date when the legacy system was switched off or you stopped paying maintenance for the system.

Yours sincerely,

Jacob Krendel