Implementation
Dear Sunderland City Council,
Are you currently implementing a new Adult Social Care Case Management Software – Yes/No
If yes you are implementing a system then please provide what Adult Social Care Case Management Software are you implementing and when is the planned go-live date of all functionality as per the tender?
Is this the same with the dates on the tender documents? If not what is the difference
Have there been any additional costs outside the original contract for the implementation? If yes, please specify
If No you are not implementing an Adult Social Care Case Management Software, with regard to the last system you implemented how long in months from contract award date did the software to go live and the previous case management to be switched off?
Yours faithfully,
James Cudmore
Dear Mr Cudmore,
Re: Your request for information concerning:
Adult social care system
The Council aims to provide available information promptly and in any
event within 20 working days, unless, exceptionally, there is a need to
consider whether the information is exempt from disclosure.
I will contact you again soon in connection with your request.
Please quote the reference below if you contact the Council regarding this
request.
Customer Request Number: 17 11 58
[1]cid:image002.png@01D1081E.ECC35380
Dear Mr Cudmore,
Please find below Sunderland City Council’s response to your Freedom of
Information request.
1. Are you currently implementing a new Adult Social Care Case
Management Software – Yes
2. If yes, you are implementing a system then please provide what
Adult Social Care Case Management Software are you implementing –
Liquidlogic
3. and when is the planned go-live date of all functionality as per
the tender? April 2018
4. Is this the same with the dates on the tender documents? If not
what is the difference – No as the programme of works was agreed post
contract award.
5. Have there been any additional costs outside the original
contract for the implementation? If yes, please specify – The only
additional payment for implementation outside of the Liquidlogic contract
was for a joint Adults/Children’s service pack at a cost of £49,000
The Council hopes that the information provided proves useful. If however,
you are dissatisfied with our response to your request for information,
you can ask for the decision to be reviewed within 40 calendar days. A
request for review should be directed by email
to [1][Sunderland City Council request email], or by post to: Information
Governance Officer, Governance Services, Civic Centre, PO Box 100,
Sunderland SR2 7DN.
You are of course entitled to apply to the Information Commissioner at any
time, although the Commissioner will not usually investigate until the
public authority’s internal review procedure has been concluded.
Kind regards
Information Governance Team
Sunderland City Council
[2]cid:image002.png@01D1081E.ECC35380
From: Solicitor - Freedom of Information
Sent: 14 November 2017 16:31
To: '[FOI #446215 email]'
Subject: FW: Freedom of Information request - Implementation 17-11-58
Dear Mr Cudmore,
Re: Your request for information concerning:
Adult social care system
The Council aims to provide available information promptly and in any
event within 20 working days, unless, exceptionally, there is a need to
consider whether the information is exempt from disclosure.
I will contact you again soon in connection with your request.
Please quote the reference below if you contact the Council regarding this
request.
Customer Request Number: 17 11 58
[3]cid:image002.png@01D1081E.ECC35380
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