Identification of Revenue Protection Inspectors

Roedd y cais yn rhannol lwyddiannus.

George St. Claire

Dear Transport for London,

I request details of how members of the general public may authenticate the identity of the organisation's official Revenue Protection Inspectors, including samples of identification/warrant cards or other identification issued to the relevant personnel, and how these instruments of identification may be authenticated without mobile service on the London Underground or the presence of independent staff members on underground services.

Please also inform me of the rights members of the general public may claim when challenged by an alleged Revenue Protection Inspector.

Yours faithfully,

George St. Claire

Gadawodd Lewis Western anodiad ()

I hope this is because of genuine concerns and not trying to avoid a fare :P

Gadawodd George St. Claire anodiad ()

You may be assured that this is a sincere request!

FOI, Transport for London

Dear Mr St Claire

 

TfL Ref: FOI-1499-1920/EH

 

Thank you for your request received by Transport for London (TfL) on 17
August 2019  asking for information about Revenue Inspectors.

Your request will be processed in accordance with the requirements of the
Freedom of Information Act and our information access policy. 

 

A response will be sent to you by 16 August 2019.

 

We publish a substantial range of information on our website on subjects
including operational performance, contracts, expenditure, journey data,
governance and our financial performance. This includes data which is
frequently asked for in FOI requests or other public queries. Please check
[1]http://www.tfl.gov.uk/corporate/transpar... to see if this helps you.

 

We will publish anonymised versions of requests and responses on the
[2]www.tfl.gov.uk website. We will not publish your name and we will send
a copy of the response to you before it is published on our website.

 

In the meantime, if you would like to discuss this matter further, please
do not hesitate to contact me.

 

Yours sincerely

 

 

Emma Flint

Principal Information Access Adviser

FOI Case Management Team

Transport for London

[3][TfL request email]

 

 

dangos adrannau a ddyfynnir

 

References

Visible links
1. http://www.tfl.gov.uk/corporate/transpar...
2. http://www.tfl.gov.uk/
3. mailto:[TfL request email]
4. http://www.tfl.gov.uk/corporate/about-tfl/

FOI, Transport for London

Dear Mr St Claire

TfL Ref: FOI-1499-1920/EH

Thank you for your email received by us on 17 August 2019 asking for information about Revenue Inspectors

Your request has been considered in accordance with the requirements of the Freedom of Information (FOI) Act and our information access policy.

Unfortunately, from the description provided, we are unable to identify the information you require.

To enable us to assist with your request, please provide a more detailed description of the information you’re seeking together with any other details you think might help us locate the information you require. For example do you require information about Revenue Protection Inspectors, who inspect buses, or Revenue Control Inspectors, who inspect the London underground? Or both?

The Freedom of Information Act allows you to request recorded information held by Transport for London. There are limits on the time that we are required to spend determining whether we hold the information you are requesting and the time spent locating, retrieving and extracting it. Therefore you should identify the information that you want as clearly and concisely as you can, specifying the types of document that you are looking for. You might also consider limiting your request to a particular period of time, geographical area or specific departments of the organisation.

Although your request can take the form of a question, rather than a request for specific documents, we do not have to answer your question if it would require the creation of new information or the provision of a judgement, explanation, advice or opinion that was not already recorded at the time of your request.

Please note that the 20 working day deadline for responding to your request will depend on when we receive satisfactory additional information to help clarify your request.

If we hear nothing further from you by [insert date 3 weeks from today] your response will be treated as a new request.

In the meantime, if you have any queries or would like to discuss your request, please do not hesitate to contact me.

Yours sincerely

Emma Flint
FOI Case Management Team
General Counsel

dangos adrannau a ddyfynnir

George St. Claire

Dear FOI,

Thank you very much for your request for clarification. I originally intended to my request to encompass only Revenue Protection Inspectors on the London Underground, but it has come to mind that information on Revenue Protection Inspectors for other services Transport for London operates would be welcome as well. Please therefore provide information as requested in my request with regards to all types of Revenue Protection Inspectors.

Yours sincerely,

George St. Claire

FOI, Transport for London

3 Atodiad

Dear Mr St Claire

 

TfL Ref: FOI-1499-1920/EH

 

Thank you for your request received by Transport for London (TfL) on 17
August 2019 asking for information about Revenue Inspectors.

 

Your request has been considered in accordance with the requirements of
the Freedom of Information Act and our information access policy.  I can
confirm we do hold the information you require. You asked:

 

I request details of how members of the general public may authenticate
the identity of the organisation's official Revenue Protection Inspectors,
including samples of identification/warrant cards or other identification
issued to the relevant personnel, and how these instruments of
identification may be authenticated without mobile service on the London
Underground or the presence of independent staff members on underground
services.

 

Both London Underground, Revenue Control Inspectors (RCIs) and Bus,
Revenue Protection Inspectors (RPIs)  are issued with a badge with a
unique number on it, please find a sample attached. These badges are
registered, maintained and reviewed regularly.  In the same wallet is a
photographic identity card which has the associated number. RCIs and RPIs
normally show these together.

 

The badge and ID card remains in the possession of the RCI or RPI at all
times. We hold a record of all LU RCI badge and Bus RPI numbers.

If lost/stolen, they must report it to the British Transport Police.

Both RPIs and RCIs wear the badge and ID on a lanyard around their neck or
in a wallet. It is usually shown when they approach a customer. The
customer can request to see the badge and can be given the badge number
for identification purposes.

 

If a customer wishes to make a complaint about RCIs or RPIs they should
contact the Customer Contact Centre. Contact details can be found on the
TfL website at [1]https://tfl.gov.uk/help-and-contact/

 

Please also inform me of the rights members of the general public may
claim when challenged by an alleged Revenue Protection Inspector.

Anyone who travels on our rail network is subject to the Transport for
London railway bylaws. These bylaws require anyone traveling on the
network to have a valid ticket for their whole journey which is available
for inspection by a member of staff, BTP or other authorised person.
Failure to produce a valid ticket is a breach of the bylaws and may incur
a penalty fare or prosecution.  A Revenue Control Inspector will always
show their badge number as ID when requesting to see a ticket.

Fare evasion on London Buses is contrary to the Public Passenger Vehicles
Act 1981 and the Public Service Vehicles (Conduct of Drivers, Inspectors,
Conductors and Passengers) Regulations 1990. According to the TfL
Conditions of Carriage, all passengers have a duty to show their ticket
when requested when asked to do so by TfL, and failure to do so may lead
to a penalty fare or prosecution. A RPI will always provide their badge
number as ID when requesting to see a ticket.

 

On Trams, DLR and London Overground, the service operators hire their own
inspectors, so they are not employed by TfL.

 

If this is not the information you are looking for, or if you are unable
to access it for some reason, please do not hesitate to contact me.

 

Please see the attached information sheet for details of your right to
appeal as well as information on copyright and what to do if you would
like to re-use any of the information we have disclosed.

 

Yours sincerely

 

Eva Hextall

FOI Case Officer

 

FOI Case Management Team

General Counsel

Transport for London

 

 

dangos adrannau a ddyfynnir

 

References

Visible links
1. https://tfl.gov.uk/help-and-contact/
2. http://www.tfl.gov.uk/corporate/about-tfl/