ICT Service Desk

Roedd y cais yn llwyddiannus.

Dear South Tyneside Metropolitan Borough Council,

What percentage of incidents are resolved by your Service Desk and
not passed on to other teams?

What percentage of Service Requests are resolved by your Service
Desk and not passed on to other teams?

Yours faithfully,

p Stevens

foi, South Tyneside Metropolitan Borough Council

This email has been classified as: NOT PROTECTIVELY MARKED

Dear Mr Stevens

Your FOI Request was received by South Tyneside Council on 23th September
2013.

I write to confirm that a decision about your request will be made within
20 working days from the date we received your request.  Should there be
any delays or discrepancies with your request then this will be
communicated to you in due course.

If you have any further queries regarding this matter then please do not
hesitate to contact the FOI team on [1][South Tyneside Council request email] or 0191
424 6538 and quote the reference number FOI 13 12980.

Regards

Fay

 

Fay Devlin

Information Management Officer

 

South Tyneside Council

Information Governance Team

Central Library 

Prince Georg Square

South Shields

Tyne & Wear

NE33 2PE

 

Telephone: 0191 424 6538

Email: [2][South Tyneside Council request email]

 

dangos adrannau a ddyfynnir

foi, South Tyneside Metropolitan Borough Council

1 Atodiad

This email has been classified as: NOT PROTECTIVELY MARKED

Dear Sir/Madam

 

Please find attached the Council’s response to your Freedom of Information
request.

 

Regards

 

John

 

John Grewcock
Information Governance Officer
Information Governance
South Tyneside Council
Central Library
Prince Georg Square
South Shields
Tyne & Wear
NE33 2PE

Tel. (0191) 424 6538

[South Tyneside Council request email]

 

dangos adrannau a ddyfynnir