Hyde - Main Contractor Framework - Terms

Terry Tibbs made this Freedom of Information request to Hyde Housing Association
This authority is not subject to FOI law, so is not legally obliged to respond (details).
This request has been closed to new correspondence. Contact us if you think it should be reopened.

The request was refused by Hyde Housing Association.

Dear Hyde Housing Association,

I am writing to request copies of the original tender / ITT documents and in particular the terms and conditions for successful suppliers that were issued to suppliers to respond to during the procurement of the Main Contractor Framework in 2019.

Having registered for the Delta E procurement platform the documents are no longer able to be viewed

The original notice is able to be viewed but no documentation which should still be open for public view.

https://hyde.delta-esourcing.com/tenders...

Thank you for your help

Yours faithfully,

Terry Tibbs

Customer Services, Hyde Housing Association

Thank you for emailing Hyde Customer Services. Please accept this
automated response as an acknowledgement that we’ve received your email. 

 

Dear customer,

Thankyou for emailing Hyde Customer Services. Please accept this automated
response as confirmation that we’ve received your email. We’ll seek to get
back to you as soon as possible. In the meantime why not search our
[1]website for information.

Is it an emergency?

If you are emailing about an emergency repair or situation, please call
0800 3282 282 right away. If you’re not sure if it is an emergency, visit
our [2]Emergency repairs page.

You can report all other repairs directly to the contractor by filling out
our online [3]repair contact form.

Do you have a gas leak?

If you suspect a gas leak, call the National Gas Emergency number on 0800
111 999 (24 hours) immediately, don't use a landline or mobile phone in
the affected property. More steps to take can be found on our [4]Emergency
repairs page.

Other useful links

• [5]Coronavirus – information for our customers
• [6]Anti-social behaviour
• [7]Making a payment
• [8]Rent and service charges

 

Kind regards,
The Hyde Group Customer Service Team 

[9]The Hyde Group

[10]Investors in people

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References

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Customer Services, Hyde Housing Association

Hi

Thank you for Contacting Hyde

As a Housing Association, we aren't subject to the Freedom of Information act and would not be able to provide this information.

Kind regards

Clare Walker
Customer Service Manager (Lewisham)

The Hyde Group * Hollingsworth House * 181 Lewisham High Street * Lewisham * London * SE13 6AA
www.hyde-housing.co.uk

Follow us: Twitter * Facebook * LinkedIn * YouTube

To report non emergency repairs directly to our contractors, please use our online form - https://www.hyde-housing.co.uk/contact-u...

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Customer Services, Hyde Housing Association

Good afternoon Mr Tibbs

Thank you for your email

Housing Associations are not currently subject to the Freedom of Information Act, however further info about this can be found at http://webarchive.nationalarchives.gov.u...)

Kind Regards,

Marie Ann Thomson
Customer Services Officer

T: 0800 3282282

E: [email address]

The Hyde Group * Hollingsworth House * 181 Lewisham High Street
Lewisham * London * SE13 6AA
www.hyde-housing.co.uk

Follow us: Twitter * Facebook * LinkedIn * YouTube

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