Dear Hull City Council,

Under the Freedom of Information Act 2000, I’d like to make a request regarding complaints filed against the roads regulated by your authority.

During these time periods:
01/04/2014 - 31/03/2015
01/04/2015 - 31/03/2016
01/04/2016 - 31/03/2017
01/04/2017 - 31/03/2018
01/04/2018 - 31/03/2019

Specifically, I’d like to request data on which roads have had the most complaints filed against them regarding their condition.

If this could include:
The specific roads which receive the most complaints regarding road conditions.
The amount of complaints received regarding condition for each of the roads above.

If I could please receive the data in a spreadsheet format, that would be fantastic. Feel free to get in touch if you require any clarification from myself.

Yours faithfully,

Russ Hunter

Information Governance, Hull City Council

We acknowledge receipt of your request for information which we will
process in accordance with the appropriate legislation below:

Freedom of Information Act
This covers general recorded information that is held by the Council.
Examples: budget information, staff structures, details of contracts etc

From the next working day that the request is received we have 20 working
days to respond. This does not take in to account any clarification we may
require or if we need to consider the Public Interest Test which allows us
up to a maximum of 20 additional working days.

Environmental Information Regulation
This covers all environmental information held by the Council.
Examples: Planning Applications, details of proposed road works, flood
information, pollution information etc.

From the next working day that the request is received we have 20 working
days to respond.

Section 7 of the Data Protection Act (Subject Access Request)
This section of the Data Protection legislation only relates to requests
for information about the requester or a client if you are acting on their
behalf.
Examples: Personnel file, Housing file, Council Tax/Housing Benefit
information etc.

We have 40 days from the date of receipt to respond.

Information Governance Team
Town Clerk's Service
Hull City Council
The Guildhall

 

Information Governance, Hull City Council

Dear Mr Hunter

 

Freedom of Information Act 2000 – Information Request - 000021/20

 

With regard to your Freedom of Information request received on 3 January
2020, please accept our sincere apologies for the delay and find our
response below.

 

 

Under the Freedom of Information Act 2000, I’d like to make a request
regarding complaints filed against the roads regulated by your authority.

 

During these time periods:

01/04/2014 - 31/03/2015

01/04/2015 - 31/03/2016

01/04/2016 - 31/03/2017

01/04/2017 - 31/03/2018

01/04/2018 - 31/03/2019

 

Specifically, I’d like to request data on which roads have had the most
complaints filed against them regarding their condition.

 

If this could include:

- The specific roads which receive the most complaints regarding road
conditions.

- The amount of complaints received regarding condition for each of the
roads above.

 

 

We must inform you that, in accordance with Section 12 of the Freedom of
Information Act, we are unable to answer your enquiry without exceeding
the time/costs limits under the Act.  Where a local authority reasonably
estimates that it would cost more than £450 (or 18 hours of staff time) to
fulfil a request it is not required to do so.

 

It is estimated that your request will be above the £450 time/cost limit
because of the amount of time needed to provide the level of detail you
have requested.  We are unable to breakdown public enquiries relating to
specific road condition complaints without manually looking at every
public enquiry to determine which road it relates to and if it is a
complaint about the condition of the road.  The figures below detail the
total number of public enquiries we have received relating to roads:

 

01/04/2014 - 31/03/2015 = 3,526

01/04/2015 - 31/03/2016 = 3,705

01/04/2016 - 31/03/2017 = 3,423

01/04/2017 - 31/03/2018 = 3,570

01/04/2018 - 31/03/2019 = 3,234

 

Therefore, to manually check each of these 17,458 enquiries would exceed
the time/cost limit as explained above.

 

 

We hope that you will be satisfied with our response and should you
require any further information then please do not hesitate to contact
us. 

 

 

Should you wish to complain about our response in any way this must
initially be done by e-mailing [1][Hull City Council request email] or by
contacting us at The Information Governance Team, The Guildhall, Alfred
Gelder Street, Hull, HU1 2AA.

 

If you are not satisfied with the outcome of the internal review then you
may take your complaint to the Information Commissioner’s Office, the
government body established to enforce the legislation.

 

Information Commissioner’s Office, Wycliffe House Water Lane, Wilmslow,
Cheshire, SK9 5AF

Web site: [2]https://ico.org.uk

Report a concern: [3]https://ico.org.uk/concerns/

Email: [4][email address]

Tel: 0303 123 1113 (local rate) or 01625 545 745 (national rate)

 

ICO states that any emails you choose to send to them, or that they send
to you, are not secure as email messages can be intercepted.  ICO asks
that you include a contact telephone number on any emails you send to
them. 

 

 

Yours sincerely

 

 

 

 

Information Governance

Town Clerk's Service

Hull City Council

Tel: 01482 300300

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