Nid ydym yn gwybod a yw'r ymateb mwyaf diweddar i'r cais hwn yn cynnwys gwybodaeth neuai peidio - os chi ywLynda Keen mewngofnodwch a gadael i bawb wybod.

How NHS Test and Trace got my mobile phone number

We're waiting for Lynda Keen to read recent responses and update the status.

Dear NHS England,
On 28 September 2020 I received a text on my mobile phone from NHS Test and Trace ordering me to download the Covid-19 app.
I understand that NHS Test and Trace is not part of NHS but a private corporation called Serco.
I have never given permission for them to have my mobile phone number and I have not given it to them myself.
How did they get my mobile phone number?
Yours faithfully,
Lynda Keen

CONTACTUS, England (NHS ENGLAND & NHS IMPROVEMENT - X24), NHS England

**THIS IS AN AUTOMATED RESPONSE**
 
Dear Customer,
 
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NHS England commissions or buys primary care services; for example, GPs,
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prison healthcare, military health services, and some specialised
services. We can provide advice about accessing, giving feedback or making
a complaint about these services.
You may be able to find the answer you are looking for in our Frequently
Asked Questions<https://www.england.nhs.uk/contact-us/ho...>
and our website explains how to share feedback or make a
complaint.[1]https://www.england.nhs.uk/contact-us/co...
What if I have an enquiry or complaint about hospital care, NHS 111 or
out-of-hours GP services?
If your enquiry or complaint is about secondary care, this includes
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[2]https://www.nhs.uk/common-health-questio...
. Alternatively, you can contact your local Clinical Commissioning Group
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website[3]https://www.nhs.uk/Service-Search/Clinic...
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If you require non-urgent medical advice please contact your GP, local
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How do I report a change of name or address?
You should report a change of name or address to your GP practice so they
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You should also advise your dentist or optician of a change of name or
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Where can I find further information about NHS England?
You can find information about NHS England and our work on our
website[4]https://www.england.nhs.uk/about/
How do you use my information?
NHS England’s privacy notice explains how we use, share and store your
personal information. You can find this on our
website.[5]https://www.england.nhs.uk/contact-us/pr...
NHS England Customer Contact Centre

dangos adrannau a ddyfynnir

NHSE Customer Contact Centre, NHS England

##-- Type your message above this line --##

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Dear Lynda
 
Thank you for your email.
 
Your enquiry has been allocated a reference number shown in the subject. 
Please quote this reference number in any further communication regarding
this issue.
 
The NHS England Customer Contact Centre is the public facing part of the
organisation primarily set up to handle general enquiries, complaints &
Freedom of Information requests from members of the public regarding
primary care services and some specialised services.
 
The NHS COVID-19 app launches in England on 24 September and can be
downloaded on Apple and Android smartphones from this date.

Enquiries about the app

Further information about the app, including data and privacy information,
can be found on the dedicated website:

https://covid19.nhs.uk/

The answers to common questions can be found on the following page:

https://faq.covid19.nhs.uk/

To give feedback, report a technical problem, or ask a question not
covered by the common questions, please signpost customers to the
following page:

https://covid19.nhs.uk/contact-us.html
 
If you require any further information or wish to speak to someone about
your enquiry, please contact NHS England at the email address and
telephone number shown below.

Regards
 
Jackki
 
NHS England 
PO Box 16738 | Redditch | B97 9PT 
0300 3 11 22 33 
[1][NHS England request email] 
[2]www.england.nhs.uk

 

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Lynda Keen <[FOI #695536 email]>
Errand: 83729-1
Sent: 2020-09-30, 20:09
To: [NHS England request email]
Subject: Freedom of Information request - How NHS Test and Trace got my
mobile phone number

Dear NHS England,
On 28 September 2020 I received a text on my mobile phone from NHS Test
and Trace ordering me to download the Covid-19 app.
I understand that NHS Test and Trace is not part of NHS but a private
corporation called Serco.
I have never given permission for them to have my mobile phone number and
I have not given it to them myself.
How did they get my mobile phone number?
Yours faithfully,
Lynda Keen

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dangos adrannau a ddyfynnir

Nid ydym yn gwybod a yw'r ymateb mwyaf diweddar i'r cais hwn yn cynnwys gwybodaeth neuai peidio - os chi ywLynda Keen mewngofnodwch a gadael i bawb wybod.