Hounslow Road Complaints

The request was successful.

Dear Hounslow Borough Council,

Under the Freedom of Information Act 2000, I’d like to make a request regarding complaints filed against the roads regulated by your authority.

During these time periods:
01/04/2014 - 31/03/2015
01/04/2015 - 31/03/2016
01/04/2016 - 31/03/2017
01/04/2017 - 31/03/2018
01/04/2018 - 31/03/2019

Specifically, I’d like to request data on which roads have had the most complaints filed against them regarding their condition.

If this could include:
The specific roads which receive the most complaints regarding road conditions.
The amount of complaints received regarding condition for each of the roads above.

If I could please receive the data in a spreadsheet format, that would be fantastic. Feel free to get in touch if you require any clarification from myself.

Yours faithfully,

Russ Hunter

Freedom of Information, Hounslow Borough Council

Thank you for your email which has been received by the Customer Relations
Team. Receipt of your request for information is acknowledged.  

We will either deal with your request or pass it onto our service teams to
provide you with a response.    

The Council will respond to your Freedom of Information request within 20
working days from the time of receipt if this is within working hours, or,
if received out of hours, from the next working day. Further information
can be found at the following link:

[1]https://www.hounslow.gov.uk/info/20110/o...

To comply with the Local Government Transparency Code 2015 further
information can be found at
[2]https://www.hounslow.gov.uk/info/20110/o...

Thank you
Customer Relations Team

For information about what we do with personal data see our privacy notice
[3]Customer services: privacy notice | Privacy notice

 

References

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London Borough of Hounslow,

[1]London Borough of Hounslow
06-Jan-2020

Dear Ross Hunter,

Thank you for your Freedom of Information request. The reference number
is FIR003163.

We will respond to your request within 20 working days. If we need
clarification, we will contact you.

Please use the reference number above for all future communication about
this case. You will be able to track the progress of this case by
logging into your My Hounslow Account.

Further information can be found on our website at the following link:
[2]Freedom of Information & Environmental Information Regulations

Kind regards,

Customer Relations
London Borough of Hounslow

[3]Unsubscribe from these emails.

References

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Freedom of Information, Hounslow Borough Council

Dear Ross Hunter,

Thank you for your below FOI request.

This has been logged under reference number FIR003163 to the service team for a response. This response will follow to you within the 20 working day deadline.

• For future reference, you are now able to use the online form to make further Freedom of Information Requests. This is our preferred method, because this form helps us to capture all of the information needed to respond to your request quickly.

Kind Regards,

Kamaljit Reay | Customer Relations Officer
2nd Floor, Hounslow House
London Borough of Hounslow
Office: 020 8583 5211
www.hounslow.gov.uk

Follow us online: Twitter: @LBofHounslow and Facebook: www.facebook.com/HounslowCouncil

For information about what we do with personal data see our privacy notice Customer services: privacy notice | Privacy notice 

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Freedom of Information, Hounslow Borough Council

1 Attachment

  • Attachment

    Response to 14236811 FIR003163 Mr Russ Hunter complaints about road condition.docx

    87K Download View as HTML

Dear Mr Russ Hunter,

Please find attached response to your FOI request logged under reference FIR003163.

Please also accept my apologies for the incorrect spelling of your name upon my initial acknowledgement.

Kind regards,

Kamaljit Reay | Customer Relations Officer
2nd Floor, Hounslow House
London Borough of Hounslow
Office: 020 8583 5211
www.hounslow.gov.uk

Follow us online: Twitter: @LBofHounslow and Facebook: www.facebook.com/HounslowCouncil

For information about what we do with personal data see our privacy notice Customer services: privacy notice | Privacy notice

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Hi Kamaljit,

Thank you for sending this over, it's much appreciated!

And no worries about the name, it happens all the time haha.

Have a great week!

Yours sincerely,

Russ Hunter