Hospital Volunteers

Response to this request is long overdue. By law, under all circumstances, NHS England should have responded by now (details). You can complain by requesting an internal review.

Dear NHS England,
I require information on Hospital Volunteers.
Clearly the Volunteers have full access to patients, and will be checked by the NHS.
I require a list of names of Hospital Volunteers to Chippenham Community Hospital between January 2012 and December 2013

Yours faithfully,

Dunclan

CONTACTUS, England (NHS ENGLAND), NHS England

 

 

Dear Customer,

 Thank you for contacting NHS Customer Contact Centre.  We have received
your email and a member of our Customer Service team will be respond to
you in due course.

In the meantime, the following information may be able to help you access
information immediately.

NHS England commissions or buys primary care services; for example, GPs,
dentists, opticians, and pharmacy services. We also commission health and
justice, military health services plus some specialised services. We can
advise you how to access, give feedback or make a complaint about the
services we commission.

NHS England does not commission secondary care (with the exception of
Specialised Services). This includes hospital care, NHS 111 services,
mental health services, out-of-hours services and community services such
as district nursing. These services are commissioned by Clinical
Commissioning Groups (CCGs). If you need advice about accessing secondary
care, you should contact your local CCG. You can find their contact
details using the [1]service finder on the NHS Choices website .

You may also refer to the following links for further information about
NHS England

 [2]https://www.england.nhs.uk/about/

[3]https://www.england.nhs.uk/ourwork/

[4]https://www.england.nhs.uk/resources/

[5]https://www.england.nhs.uk/commissioning/

 

and [6]https://www.england.nhs.uk/contact-us for details about the
Customer Contact Centre, which also provides a number of FAQ’s.

If you require medical attention, please contact your GP, call 111 or if
you require urgent medical attention, please dial 999 or attend your local
Accident and Emergency Department.

If, after receiving this automated response, you no longer think we can
assist with your email, please reply to this email address stating ‘NO
FURTHER ACTION REQUIRED’ and we will not respond to your email.

Kind Regards

NHS England Customer Contact Centre team

* Please note our normal working hours are 08:00 to 18:00 from Monday to
Friday and we regret the delay in reply over the non-working hours.

 

 

show quoted sections

FOI, England (NHS ENGLAND), NHS England

Dear Sir or Madam,

 

Re:      Freedom of Information request (Our Ref: FOI-055249)

 

Thank you for your Freedom of Information (FOI) request dated 25 December
2017.

 

NHS England has assessed your communication as a request under the Freedom
of Information (FOI) Act 2000 and this request has been allocated the
reference FOI-055249.

 

Your exact request was:-

 

“I require information on Hospital Volunteers.

 

Clearly the Volunteers have full access to patients, and will be checked
by the NHS.

 

I require a list of names of Hospital Volunteers to Chippenham Community
Hospital between January 2012 and December 2013”

NHS England does not hold information in relation to this request.

 

It may help if we explain that the NHS in England is not a single
organisation but is made up of a range of organisations such as Hospitals,
Clinical Commissioning Groups (CCGs) and Ambulance Trusts. NHS England is
responsible for commissioning primary care services such as GP and dental
surgeries, as well as some specialised secondary care services. Therefore,
any recorded information NHS England may be able to provide in response to
an FOI request will generally relate to the services NHS England
commissions. For information on commissioned services and the types of
information NHS England holds can be found on our website and publication
scheme. For further information on the NHS, its structure and other NHS
organisations please refer to NHS Choices here.

 

Wiltshire Health and Care is a partnership between three NHS Foundation
Trusts that serve Wiltshire. Wiltshire Health and Care provides services
from six community hospital sites, including Chippenham Community
Hospital. As such you may wish to direct your request to Wiltshire Health
and Care directly. We have included their contact information below, for
your convenience:

 

Email:             [1][email address]

 

Post:               Wiltshire Health and Care
Chippenham Community Hospital
Rowden Hill
Chippenham
Wiltshire
SN15 2AJ

 

We hope this information is helpful. However, if you are dissatisfied, you
have the right to ask for an internal review. This should be requested in
writing within two months of the date of this letter. Your correspondence
should be labelled “Internal Review” and should outline your concerns
and/or the area(s) you would like the review to consider. Internal Review
requests should be sent to:

 

NHS England

PO Box 16738

REDDITCH

B97 9PT

 

Email: [2][NHS England request email]

 

Please quote the reference number FOI-055249 in any future communications.

 

If you are not content with the outcome of the internal review, you have
the right to apply directly to the Information Commissioner for a
decision. The Information Commissioner’s Office (ICO) can be contacted at:

 

The Information Commissioner’s Office

Wycliffe House

Water Lane

Wilmslow

Cheshire

SK9 5AF

 

Telephone: 0303 123 1113

Email: [3][email address]  

Website: [4]www.ico.org.uk

 

Please note there is no charge for making an appeal.

 

Please be aware that in line with the Information Commissioner’s directive
on the disclosure of information under the FOI Act, your request will be
anonymised and published on our website as part of our disclosure log.

 

Please do not reply to this email. This message has been sent from a
central mailbox. To communicate with NHS England regarding Freedom of
Information (FOI) requests, enquiries or complaints we ask these are sent
directly to NHS England’s customer contact centre. This is to ensure all
communications are progressed correctly. Their postal address, telephone
number and email details are as follows:- PO Box 16738, Redditch, B97 9PT;
0300 3 11 22 33, [5][NHS England request email].

 

Yours sincerely,

 

Freedom of Information

Corporate Communications Team

Transformation and Corporate Operations Directorate

 

NHS England

PO Box 16738

REDDITCH

B97 9PT

 

Tel: 0300 311 22 33

Email: [6][NHS England request email]

 

‘Health and high quality care for all, now and for future generations’

 

show quoted sections