Hospital Chaplaincy Procedures

Susan Davis made this Rhyddid Gwybodaeth request to Warrington and Halton Teaching Hospitals NHS Foundation Trust

This request has been closed to new correspondence. Contact us if you think it should be reopened.

Roedd y cais yn rhannol lwyddiannus.

Dear Warrington and Halton Hospitals NHS Foundation Trust,

I would like to request the following information on standards, policies and procedures relating to hospital chaplains in your Trust.

Could you please:

1. tell me whether policies or procedures exist to:

a. establish whether a patient admitted to any of your hospitals does or does not wish to receive contact from a hospital chaplain

b. ensure that patients (or their visitors, next-of-kin etc.) do not received unsolicited contact from chaplains

c. safeguard patients’ personal and medical data such that hospital chaplains by default do not have access to it

d. ensure that hospital chaplains, when given access to patient data, do not share any of it with third parties

If you answered yes to any of the above, please could you provide me with copies of the relevant policies or procedures

2. outline your approach for monitoring adherence to the policies and procedures above

3. provide me with a summary of the results of this monitoring for the last five years, including rates of compliance with the policies and procedures, and severity of any non-compliance events

4. provide me with details of any action taken in respect of any non-compliance identified (e.g. tightening of procedures, disciplinary action – in the latter case, taking care not to disclose any personal information)

Please could you release this information in electronic form by email via this WhatDoTheyKnow request.

Yours faithfully,

Susan Davis

Freedom of Information Act 2000 –Ref No: 13-089

Thank you for your request for Trust information under the provisions of the Freedom of Information Act 2000. I can confirm that the Information Governance Team is currently attending to your request. A member of the team will respond within the statutory timescale which is currently 20 working days.

If applicable we will inform you if any of your requested information is exempt from release along with any fee required. We may require further detail from you to assist us in searching for the information you have requested. You may therefore be contacted in due course if it is necessary to clarify any part of your request.

If you wish to discuss any aspect of your request please do not hesitate to contact us quoting the reference number above.

Regards,
 
Suzanne Taylor
Governance Compliance Officer
Governance Department
Kendrick Wing
Warrington and Halton Hospitals NHS Foundation Trust
 
01925 635911 Ex 5774
[email address]
 
 Please consider the environment before printing
 

dangos adrannau a ddyfynnir

Ashton, Mark,

2 Atodiad

Dear Susan

 

Freedom of Information Act 2000 –Ref No: 13-089

 

Please find below the responses to the information you have requested.

 

1.       tell me whether policies or procedures exist to:

 

    

     a. establish whether a patient admitted to any of your hospitals does
or does not wish to receive contact from a hospital chaplain

The Trust has a procedure whereby on admission to hospital patients are
asked if they wish chaplains to be informed of their presence in the
hospital.  Their responses are  signified by a 'Y' (Yes) or 'N' (No) on
the individual ward lists.  There is a regular presence of chaplains on
the wards so that those who say 'No' can change their mind if they wish to
do so. 

     

     b. ensure that patients (or their visitors, next-of-kin etc.) do not
receive unsolicited contact from chaplains

 

Any visits and contact with visitors made by chaplains is strictly
non-intrusive and patient led. 

     

     c. safeguard patients’ personal and medical data such that hospital
chaplains by default do not have access to it

 

Two chaplains have limited access to patient data.  None of the
chaplains, aside from the Chaplain Team Leader, are permitted to make
entries into the patient’s health record. Such entries are generally made
to confirm that a patient request for a visit has been met. All Chaplains
are subject to the same duty of confidentiality which NHS staff are
subject to.

    

     d. ensure that hospital chaplains, when given access to patient data,
do not share any of it with third parties

 

All chaplains are required to attend Information Governance training which
includes Data Protection training. Completion of this training is
monitored by the Chaplain Team Leader.    

     

     If you answered yes to any of the above, please could you provide me
with copies of the relevant policies or procedures

 

Chaplains must adhere to the same policies in regard to the use of
personal information as other staff. The Trust’s Data Protection and
Confidentiality Policy is attached.      

     

2.       outline your approach for monitoring adherence to the policies
and procedures above

 

The Trust has a robust complaints procedure. Any violations of the Trust’s
Data Protection and Confidentiality Policy would be investigated in line
with Trust policy.

 

3.       provide me with a summary of the results of this monitoring for
the last five years, including rates of compliance with the policies and
procedures, and the severity of any non-compliance events

 

The Trust is not aware of any incidents involving breaches of
confidentiality involving Chaplains.

  

 

     

     4. provide me with details of any action taken in respect of any
non-compliance identified (e.g. tightening of procedures,     disciplinary
action – in the latter case, taking care not to disclose any personal
information)

 

    N/A

If you are dissatisfied with the way your request for information has been
handled you can contact the complaints team to request a review by writing
to:

Graham Thornley, Complaints Manager, Kendrick Wing, Warrington Hospital,
Lovely Lane, Warrington, WA5 1QG. 

If you are dissatisfied with the outcome of this internal review you can
submit a complaint to the Information Commissioner’s Office. You can do
this by writing to: 

FOI / EIR Complaints Resolution, Information Commissioner's Office,
Wycliffe House, Water Lane, Wilmslow, Cheshire, SK9 5AF.

Alternatively you can complete an electronic complaints form and submit it
to the Information Commissioner’s Office via email. I have included a link
below for your convenience which explains how to complain to the
Information Commissioner’s Office.

[1]http://www.ico.gov.uk/complaints/freedom...

 

Please find a link to a Freedom of Information satisfaction survey which
we would be extremely grateful if you could complete.

 

[2]http://www.surveymonkey.com/s/2JCP23S

 

Regards

Mr Mark Ashton
Information Governance and Corporate Records Manager - Information
Governance
Warrington and Halton Hospitals NHS Foundation Trust

Direct Dial: 01925 635911
Internal Ext: 5673

IT Dept, Kendrick Wing, Warrington Hospital, Warrington, WA5 1QG
[3]www.warringtonandhaltonhospitals.nhs.uk

[4]cid:image001.jpg@01CE4041.B2D63E00

 

 

 

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References

Visible links
1. http://www.ico.gov.uk/complaints/freedom...
2. http://www.surveymonkey.com/s/2JCP23S
3. http://www.warringtonandhaltonhospitals....