Horizon’s Dalmellington bug

Eleanor Shaikh made this Rhyddid Gwybodaeth request to Post Office Limited

This request has been closed to new correspondence from the public body. Contact us if you think it ought be re-opened.

Gwrthodwyd y cais gan Post Office Limited.

Dear Post Office Limited,

The Dalmellington bug lay undiscovered in Horizon though its effects were apparent from 2010-2015.

(Horizon Issues Judgement p136, para 447-449
https://www.judiciary.uk/wp-content/uplo...

and Horizon Issues Technical Appendix p 42-44, para 163-171).
https://www.judiciary.uk/wp-content/uplo...

In December 2015 an investigation by Fujitsu- prompted by the impact of this bug at a post office branch- revealed it had caused 112 incidents since 2010. A confidential briefing arising from this investigation was given to POL.

i) Please can you confirm if this report was presented to POL’s Audit Risk and Compliance Committee?

ii) If so please can you provide relevant minutes detailing all attendees when it was discussed.

iii) Please can you release this report?

Yours faithfully,

Eleanor Shaikh

Information Rights Team, Post Office Limited

1 Atodiad

Dear Ms Shaikh,

Please find an acknowledgement attached to your Freedom of Information
Request.

Regards,

Kerry Moodie

Information Rights Team

Ground Floor

Finsbury Dials

20 Finsbury Street

London EC2Y 9AQ

0333 665 3951

Information Rights Team, Post Office Limited

1 Atodiad

Dear Ms Shaikh

Please find an update attached to your Freedom of Information request

Regards

Kerry Moodie

Information Rights Team

20 Finsbury Street

London EC2Y 9AQ

Tel: 0333 665 3951

Email: [1][Post Office request email]

References

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1. mailto:[Post Office request email]

Information Rights Team, Post Office Limited

2 Atodiad

Dear Ms Shaikh,

Please find the response attached to your Freedom of Information request.

Regards,

Kerry Moodie

Information Rights Team

Ground Floor

Finsbury Dials

20 Finsbury Street

London EC2Y 9AQ

0333 665 3951