Nid ydym yn gwybod a yw'r ymateb mwyaf diweddar i'r cais hwn yn cynnwys gwybodaeth neuai peidio - os chi ywPsamuel mewngofnodwch a gadael i bawb wybod.

Horizoneducare complaints since 2010

Psamuel made this Rhyddid Gwybodaeth request to Arolygiaeth Gofal Cymru

This request has been closed to new correspondence from the public body. Contact us if you think it ought be re-opened.

We're waiting for Psamuel to read a recent response and update the status.

Dear Care Inspectorate Wales,

Could you please provide me with information regarding the number of documented complaints against Horizoneducare of Swansea since 2010 please.
This request is made under a FOI request

Yours faithfully,

P Samuel

Arolygiaeth Gofal Cymru

Dear P Samuel
 
ATISN 12852: Request for information regarding the number of documented
complaints against Horizoneducare of Swansea since 2010
 
Thank you for your request which we received on 14 December 2018. 
Apologies for the delay in acknowledging your request.
 
You asked for:

* information regarding the number of documented complaints against
Horizoneducare of Swansea since 2010

You will receive a response by 16 January 2019.  If you have any queries
about this request, please do not hesitate to contact me at the address
below.  Please remember to quote the reference number above in any future
correspondence. 
 
The request you sent me contains personal information about you - for
example, your name and address. The Welsh Government will be the data
processor for this information and, in accordance with the General Data
Protection Regulation, it will be processed in order to fulfil our public
task and meet our legal obligations under the Act to provide you with a
response. We will only use this personal information to deal with your
request and any matters which arise as a result of it. We will keep your
personal information and all other information relating to your request
for three years from the date on which your request is finally closed. 
Your personal information will then be disposed of securely.
 
Under data protection legislation, you have the right: 
 
•       to be informed of the personal data we hold about you and to
access it
•       require us to rectify inaccuracies in that data
•       to (in certain circumstances) object to or restrict processing
•       for (in certain circumstances) your data to be ‘erased’
•       to (in certain circumstances) data portability
•       to lodge a complaint with the Information Commissioner’s Office
(ICO) who is our independent regulator for data protection
 
For further information about the information which the Welsh Government
holds and its use, or if you wish to exercise your rights under the GDPR,
please see contact details below:
 
Data Protection Officer
Welsh Government
Cathays Park   
CARDIFF
CF10 3NQ
Email:  [1]DataProtectionOfficer@gov.wales
 
The contact details for the Information Commissioner’s Office are:
 
Wycliffe House
Water Lane
Wilmslow
Cheshire
SK9 5AF
 
Telephone: 01625 545 745 or 0303 123 1113
Website: [2]www.ico.org.uk   
 
Any information released under the Freedom of Information Act 2000 or
Environmental Information Regulations 2004 will be listed in the Welsh
Government’s Disclosure Log (at
[3]https://gov.wales/about/open-government/...).
 
 
Yours sincerely
Rebecca Lee
Rheolwr Gwybodaeth / Knowledge & Information Officer
Arolygiaeth Gofal Cymru (AGC)  / Care Inspectorate Wales (CIW)
Ffôn / Tel: 0300 790 0126
[4]www.arolygiaethgofal.cymru  / [5]www.careinspectorate.wales
[6]Twitter: [7]@arolygu_gofal / [8]@care_wales
[9]Mynnwch gael ein cylchlythyr / [10]Get our newsletter
 
Mae'r e-bost hwn wedi'i fwriadu ar gyfer y derbynnydd(ion) yn unig a gall
gynnwys gwybodaeth gyfrinachol. Os ydych chi'n credu eich bod wedi derbyn
yr e-bost hwn mewn camgymeriad, a wnewch chi ei ddileu a hysbysu
Arolygiaeth Gofal Cymru trwy anfon e-bost at
[11]CIWInformation@llyw.cymru. Ni ddylech gopïo, defnyddio na datgelu
cynnwys yr e-bost hwn heb ganiatâd Arolygiaeth Gofal Cymru. I ddarganfod
sut mae Arolygiaeth Gofal Cymru yn defnyddio ac yn storio gwybodaeth
bersonol, darllenwch ein [12]AGCHysbysiad Preifatrwydd
 
This email is intended for the addressee(s) only and may contain
confidential information.  If you believe that you have received this
email in error, please delete it and notify Care Inspectorate Wales at
[13]CIWInformation@gov.wales.  You should not copy, use or disclose the
content of this email without the consent of Care Inspectorate Wales.  To
find out how Care Inspectorate Wales uses and stores personal information,
please read our [14]CIW Privacy Notice
 
 
 
Sganiwyd y neges hon am bob feirws hysbys wrth iddi adael Llywodraeth
Cymru. Mae Llywodraeth Cymru yn cymryd o ddifrif yr angen i ddiogelu eich
data. Os cysylltwch â Llywodraeth Cymru, mae ein [15]hysbysiad
preifatrwydd yn esbonio sut rydym yn defnyddio eich gwybodaeth a sut rydym
yn diogelu eich preifatrwydd. Rydym yn croesawu gohebiaeth yn Gymraeg.
Byddwn yn anfon ateb yn Gymraeg i ohebiaeth a dderbynnir yn Gymraeg ac ni
fydd gohebu yn Gymraeg yn arwain at oedi. On leaving the Welsh Government
this email was scanned for all known viruses. The Welsh Government takes
the protection of your data seriously. If you contact the Welsh Government
then our [16]Privacy Notice explains how we use your information and the
ways in which we protect your privacy. We welcome receiving correspondence
in Welsh. Any correspondence received in Welsh will be answered in Welsh
and corresponding in Welsh will not lead to a delay in responding.

References

Visible links
1. mailto:DataProtectionOfficer@gov.wales
2. http://www.ico.org.uk/
3. https://gov.wales/about/open-government/...
4. http://www.aggcc.org.uk/
5. http://www.cssiw.org.uk/
6. http://www.twitter.com/care_wales
7. http://www.twitter.com/Arolygu_gofal
8. http://www.twitter.com/care_wales
9. https://cssiw.gov.wales/news/newsletters...
10. https://cssiw.gov.wales/news/newsletters...
11. mailto:CIWInformation@llyw.cymru
12. https://arolygiaethgofal.cymru/sut-rydym...
13. mailto:CIWInformation@gov.wales
14. https://careinspectorate.wales/how-we-us...
15. file:///tmp/”https:/gov.wales/about/welsh-government-privacy-notice/?lang=cy”
16. https://gov.wales/about/welsh-government...

Arolygiaeth Gofal Cymru

1 Atodiad

Dear P Samuel
 
Please find attached our response to your request for information ref
ATISN 12852.
 
Regards
 
Kirsty Manton
Rheolwr Gwybodaeth / Knowledge & Information Manager
Arolygiaeth Gofal Cymru (AGC)  / Care Inspectorate Wales (CIW)
Ffôn / Tel: 0300 790 0126
E-bost: CIWInformation@llyw.cymru / E-mail: CIWInformation@gov.wales
[1]www.arolygiaethgofal.cymru  / [2]www.careinspectorate.wales
[3]Twitter: [4]@arolygu_gofal / [5]@care_wales
[6]Mynnwch gael ein cylchlythyr / [7]Get our newsletter
 
Mae'r e-bost hwn wedi'i fwriadu ar gyfer y derbynnydd(ion) yn unig a gall
gynnwys gwybodaeth gyfrinachol. Os ydych chi'n credu eich bod wedi derbyn
yr e-bost hwn mewn camgymeriad, a wnewch chi ei ddileu a hysbysu
Arolygiaeth Gofal Cymru trwy anfon e-bost at [8]CIWInformation@llyw.cymru.
Ni ddylech gopïo, defnyddio na datgelu cynnwys yr e-bost hwn heb ganiatâd
Arolygiaeth Gofal Cymru. I ddarganfod sut mae Arolygiaeth Gofal Cymru yn
defnyddio ac yn storio gwybodaeth bersonol, darllenwch ein [9]AGCHysbysiad
Preifatrwydd
 
This email is intended for the addressee(s) only and may contain
confidential information.  If you believe that you have received this
email in error, please delete it and notify Care Inspectorate Wales at
[10]CIWInformation@gov.wales.  You should not copy, use or disclose the
content of this email without the consent of Care Inspectorate Wales.  To
find out how Care Inspectorate Wales uses and stores personal information,
please read our [11]CIW Privacy Notice
 
 
 
Sganiwyd y neges hon am bob feirws hysbys wrth iddi adael Llywodraeth
Cymru. Mae Llywodraeth Cymru yn cymryd o ddifrif yr angen i ddiogelu eich
data. Os cysylltwch â Llywodraeth Cymru, mae ein [12]hysbysiad
preifatrwydd yn esbonio sut rydym yn defnyddio eich gwybodaeth a sut rydym
yn diogelu eich preifatrwydd. Rydym yn croesawu gohebiaeth yn Gymraeg.
Byddwn yn anfon ateb yn Gymraeg i ohebiaeth a dderbynnir yn Gymraeg ac ni
fydd gohebu yn Gymraeg yn arwain at oedi. On leaving the Welsh Government
this email was scanned for all known viruses. The Welsh Government takes
the protection of your data seriously. If you contact the Welsh Government
then our [13]Privacy Notice explains how we use your information and the
ways in which we protect your privacy. We welcome receiving correspondence
in Welsh. Any correspondence received in Welsh will be answered in Welsh
and corresponding in Welsh will not lead to a delay in responding.

References

Visible links
1. http://www.aggcc.org.uk/
2. http://www.cssiw.org.uk/
3. http://www.twitter.com/care_wales
4. http://www.twitter.com/Arolygu_gofal
5. http://www.twitter.com/care_wales
6. https://cssiw.gov.wales/news/newsletters...
7. https://cssiw.gov.wales/news/newsletters...
8. mailto:CIWInformation@llyw.cymru
9. https://arolygiaethgofal.cymru/sut-rydym...
10. mailto:CIWInformation@gov.wales
11. https://careinspectorate.wales/how-we-us...
12. file:///tmp/”https:/gov.wales/about/welsh-government-privacy-notice/?lang=cy”
13. https://gov.wales/about/welsh-government...

Nid ydym yn gwybod a yw'r ymateb mwyaf diweddar i'r cais hwn yn cynnwys gwybodaeth neuai peidio - os chi ywPsamuel mewngofnodwch a gadael i bawb wybod.