Dear Post Office Limited,You recently sent me a 2019 Horizon helpline script.It included this sentance"This means that your declarations have resulted in a cash shortage meaning the system
believes your cash declaration should be more than what you have said. "What is meant by "the system believes?"

Yours faithfully,

john o'sullivan

information.rights@postoffice.co.uk, Post Office Limited

Our ref: FOI2022/00495

Dear Mr O'Sullivan,

Thank you for your request for information which was received on 2nd
August. Your request is being considered under the terms of the Freedom of
Information Act 2000.

The Act requires that a response must be given promptly, and in any event
within 20 working days. We will therefore reply at the latest by 31st
August.

Please remember to quote the reference number above in any future
communications.

Yours sincerely,
Andy Jennings

information.rights@postoffice.co.uk, Post Office Limited

1 Atodiad

Dear Mr O'Sullivan,

Please find attached the response relating to your Freedom of Information
request.

Regards,

Andy Jennings

Information Rights Team

Ground Floor

Finsbury Dials

20 Finsbury Street

London

EC2Y 9AQ

Dear [email address],Thank you for a reply.This script must have an author who could explain what was meant surely?Failing that Ben Foat has built up an award winning team that can furnish a definition?If I was a Help Line Agent and asked what this phrase meant would I get the same reply?Just this week Sir Wyn reminded you “normal negotiating tactics often found in hard fought litigation in the courts should have no place in the administration of any of the schemes for compensation”. Do you think that also applies to FOI requests?

Yours sincerely,

john o'sullivan

information.rights, Post Office Limited

Dear Mr O'Sullivan,

Thank you for your email. Please can you confirm whether or not you are requesting an internal review?

Kind regards,

Andy Jennings
Information Rights Team

dangos adrannau a ddyfynnir

Dear information.rights,Not yet,I am asking you to check what the author of the script meant by the statement.If they no longer work for you perhaps your legal department might have a stab at explaining "what the system believes" means

Yours sincerely,

john o'sullivan

information.rights, Post Office Limited

Dear Mr O’Sullivan,

Thank you for your response to our recent email.

As you are not seeking an internal review of the outcome to your request, we have nothing further to add in response to your query.

Kind regards,

Information Rights

Data Protection and Information Rights Team

Finsbury Dials, 20 Finsbury Street
London, EC2Y 9AQ

postoffice.co.uk

dangos adrannau a ddyfynnir

Dear Post Office Limited,

Please pass this on to the person who conducts Freedom of Information reviews.

I am writing to request an internal review of Post Office Limited's handling of my FOI request 'Horizon Helpline Script'.

[ GIVE DETAILS ABOUT YOUR COMPLAINT HERE ]You simply cannot produce a script designed to help people struggling to balance losses on Horizon screens and not know what this sentance means."This means that your declarations have resulted in a cash shortage meaning the system
believes your cash declaration should be more than what you have said. "What does "the system believes" mean?

A full history of my FOI request and all correspondence is available on the Internet at this address: https://www.whatdotheyknow.com/request/h...

Yours faithfully,

john o'sullivan

information.rights@postoffice.co.uk, Post Office Limited

Dear Mr O'Sullivan,

Thank you for contacting us with your request for an internal review.

This has been assigned to a caseworker and we will respond in due course.

If you have any questions, then please do not hesitate to contact us.

Yours sincerely,

David Sinclair

information.rights@postoffice.co.uk, Post Office Limited

1 Atodiad

Dear Mr John O'Sullivan,

Please find attached the outcome of your Internal Review request.

Regards,

Information Rights Team

Ground Floor

Finsbury Dials

20 Finsbury Street

London

EC2Y 9AQ