HORice/Increasing Horizon’s Error Repellency

Eleanor Shaikh made this Rhyddid Gwybodaeth request to Post Office Limited

This request has been closed to new correspondence from the public body. Contact us if you think it ought be re-opened.

Gwrthodwyd y cais gan Post Office Limited.

Dear Post Office Limited,

In her letter of response to the BEIS Select Committee’s current inquiry into POL and Horizon (24th June 2020) former POL CEO, Paula Vennells, stated in relation to the cessation of branch suspense accounts:

‘The suspense account issue relates to the procedures around disputed shortfalls...this was an area where Post Office needed to improve, both in terms of preventing disputes from arising in the first instance, and of dealing with all and especially complex disputes effectively when they arose. One improvement we made in the first category was the introduction of technology, called HORice, which could help identify anomalies before they escalated into large losses’ (p6, para 12 & p8, para 22).

i) Please can you confirm if ‘large losses’ which the HORice technology was intended to mitigate against, were in branch accounts?

ii) When was this technology introduced?

iii) Please can you release documentation which monitored the impact of HORice on reducing the incidence and size of ‘large losses’, comparing rates before and after its implementation?

(Paula Vennells’ letter can be found at:
https://committees.parliament.uk/publica... )

Yours faithfully,
Eleanor Shaikh

Information Rights Team, Post Office Limited

1 Atodiad

Dear Ms Shaikh,

Please find an acknowledgement attached to your Freedom of Information
Request.

Regards,

Kerry Moodie

Information Rights Team

Ground Floor

Finsbury Dials

20 Finsbury Street

London EC2Y 9AQ

0333 665 3951

Information Rights Team, Post Office Limited

1 Atodiad

Dear Ms Shaikh

Please find an update attached to your Freedom of Information request

Regards

Kerry Moodie

Information Rights Team

20 Finsbury Street

London EC2Y 9AQ

Tel: 0333 665 3951

Email: [1][Post Office request email]

References

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1. mailto:[Post Office request email]

Information Rights Team, Post Office Limited

2 Atodiad

Dear Ms Shaikh,

Please find the response attached to your Freedom of Information request.

Regards,

Kerry Moodie

Information Rights Team

Ground Floor

Finsbury Dials

20 Finsbury Street

London EC2Y 9AQ

0333 665 3951