HMCTS Customer Investigations Team

Olivia Chapman made this Rhyddid Gwybodaeth request to Gwasanaeth Llysoedd a Thribiwnlysoedd EM

This request has been closed to new correspondence. Contact us if you think it should be reopened.

Roedd y cais yn llwyddiannus.

Dear Her Majesty's Courts and Tribunals Service,

Under the Freedom of Information Act 2000, please provide me with the following:

1. Please provide me with the most recent HMCTS organisation chart that includes the HMCTS Customer Directorate and the HMCTS Customer Investigations Team. As a source of information, please see a published job description for a HMCTS Customer Investigations Manager (link below), which states: “The Customer Directorate is central in supporting HMCTS” and “The Customer Investigations Team is part of the Customer Directorate and handles complaints from external courts & tribunal users”. The HMCTS Chief Executive’s Office can be contacted to assist with this. Paragraph 3.1 of the HMCTS framework document (link below) confirms that “The Chief Executive is responsible for the day-to-day operations and administration of the agency and for the leadership of its staff.”

https://justicejobs.tal.net/vx/mobile-0/...

https://assets.publishing.service.gov.uk...

2. Please provide me with information that informs me of the line management structure within the HMCTS Customer Investigations Team, including job titles, from the most senior member to the most junior member of the team (e.g. the Head of Customer Investigations down to a Customer Investigations Officer). I seek to understand the levels of authority between the roles held within the HMCTS Customer Investigations Team. Please be advised that I am not requesting the names of personnel within that team. The Head of Customer Investigations can be contacted to assist with this.

3. Please provide me with information that informs me of line management structure within the HMCTS, including job titles, from the Chief Executive of HMCTS down to the most senior member of the HMCTS Customer Investigations Team. I seek to understand the levels of authority and reporting structure from the most senior member of the HMCTS Customer Investigations Team up to the Chief Executive of HMCTS. The HMCTS Chief Executive’s Office can be contacted to assist with this.

4. Please provide me with the formal job descriptions (tasks, duties, responsibilities, etc), produced by HMCTS, and published when recruiting, for the job titles of all the HMCTS personnel within the HMCTS Customer Investigations Team (e.g. Customer Investigations Officer, Customer Investigations Manager, Head of Customer Investigations, etc). The HMCTS / Ministry of Justice Human Resources department can be contacted to assist with this. By way of example of what I seek, please see the job descriptions for ‘Band D Court Associate’ and ‘Band E Administration Officer’ provided by the HR Directorate Ministry of Justice under cover of a letter dated 13th May 2016 in response to a freedom of information request (link below).

https://www.whatdotheyknow.com/request/o...

Yours faithfully,

Olivia Chapman

Disclosure Team, Gwasanaeth Llysoedd a Thribiwnlysoedd EM

This is an automated confirmation that your email has been received by the
Disclosure Team (Ministry of Justice) mailbox.

 

Freedom of Information (FOI)

 

If your email is a FOI request you can expect a response within 20 working
days.

 

However, please be advised that due to the current situation with COVID-19
we may not be able to provide a response within this timescale; if this is
the case, we will contact you to provide an update.

 

Every effort is being made to respond to FOIs as usual but the current
situation means that available Departmental resources will be needed on
other high priority areas.

 

We kindly ask for your understanding during this unprecedented situation
and we will aim to deal with your FOI request as soon as is practically
possible.

 

Subject Access Requests (under the General Data Protection Regulation
((EU) 2016/679)) (the Regulation) and/or Data Protection Act 2018 (DPA))

 

If your email is a SAR, you can expect a response within 1 calendar month.

 

However, please be advised that due to the current situation with COVID-19
we may not be able to provide within this timescale; if this is the case,
we will contact you to provide an update.

 

Every effort is being made to respond to SARs as usual but the current
situation means that available Departmental resources will be needed on
other high priority areas.

 

We kindly ask for your understanding during this unprecedented situation
and we will aim to deal with your SAR as soon as is practically possible.

 

 

dangos adrannau a ddyfynnir

HMCTS Customer Service (Correspondence), Gwasanaeth Llysoedd a Thribiwnlysoedd EM

1 Atodiad

Dear Ms Chapman

 

Please see attached.

 

Kind regards

 

Karen Hamilton

Customer Investigations Officer | HMCTS Customer Directorate

 

[1]Coronavirus (COVID-19): courts and tribunals planning and preparation

 

[2]Here is how HMCTS uses personal data about you

 

dangos adrannau a ddyfynnir

HMCTS Customer Service (Correspondence), Gwasanaeth Llysoedd a Thribiwnlysoedd EM

9 Atodiad

Dear Ms Chapman

 

Please see attached.

 

Kind regards

 

Customer Investigations Team

 

[1]Coronavirus (COVID-19): courts and tribunals planning and preparation

 

[2]Here is how HMCTS uses personal data about you

 

dangos adrannau a ddyfynnir