High rise cladding insulation

Roedd y cais yn llwyddiannus.

Dear Sanctuary Housing,

I would like too know what type of ewi wall cladding/insulation was used on the 9 high rise blocks around chester?

Who supplied all the materials?

Who installed the cladding?

Yours faithfully,
Stuart eden

Contact Us, Sanctuary Housing

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Kind regards,


Sanctuary Housing Customer Service Team






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Tel: 01905 334000 Fax: 01905 334958

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Contact Us, Sanctuary Housing

Good Morning Mr Eden,


Thank you for your email.


I have forwarded your enquiry onto the relevant department and they will
be contacting you directly in response to your email.


Should you require any further assistance please email
[1][Sanctuary Housing request email] or call Customer Services on 0800 131
3348 or from a mobile 0300 123 3511.


Many thanks,


Leanne Hobbs

Customer Service Officer


Sanctuary Housing Services Ltd

Customer Service Centre (Housing)

Hindle House, Trinity Way, Adderbury, Banbury OX17 3DZ

Tel: 0800 131 3348 or 0300 123 3511



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Sophie Atkinson, Sanctuary Housing

Dear Stuart


Your email has been passed to me to respond to. Just to make you aware
that Sanctuary Housing Association is not covered by the Freedom of
Information Act so has no requirement under the legislation to respond to
Freedom of Information Act requests.


We have, however, been releasing information about cladding in our
properties into the public domain and I have included our statement below
in respect of the properties we own in Chester.


The inspections of nine tower blocks owned by Sanctuary in Chester and
Blacon were carried out on 22 and 23 June by the Council’s building
control surveyors in conjunction with Sanctuary Housing’s development
team. The purpose of the inspections was to confirm that the cladding
system and the external insulation used in the construction was
non-combustible and therefore safe.


A series of trial holes in the exterior of the building revealed that,
although in the majority of the towers tested the cladding was considered
safe and compliant, a different insulated cladding system had been used at
ground floor level behind the brick façade of Rowlands Heights, Thackeray
Towers and Haygarth Heights. Trial holes behind these ground floor level
brick panels revealed that a different type of insulation material had
been used from that used on the other tower blocks and the upper storeys.


The technical specification for this different system of cladding
insulation raised some questions about its suitability. However, the
insulation was completely encapsulated within fire resistant materials and
was separated from the rest of the building by the provision of a physical
fire proof barrier positioned directly above it.


In the light of the Grenfell tragedy, with the Council we jointly sought
advice from Local Authority Building Control (LABC), which is a national
body. This advice has been carefully considered and, with the residents’
safety paramount, a decision was taken that the insulation product would
be removed immediately and replaced with the same fire resistant
insulation used in the upper storeys.


It is stressed that the location and form of construction was considered a
very low risk to residents’ safety and it is important to understand that
the system is completely different from Grenfell Tower.


With the exception of the insulation at ground floor level at Rowlands
Heights, Thackeray Towers and Haygarth Heights, the insulation systems
used in all nine tower blocks are classified as non-combustible and comply
with the appropriate British Standard (BS EN 13501:1).



Kind regards




Sophie Atkinson ACIS
Director - Governance and Legal Services

Sanctuary Group
Sanctuary House, Chamber Court
Castle Street
Worcester WR1 3ZQ

ext: 34008
direct dial: 01905 334 008
mobile: 07747 694 619

[1][email address]


Solicitors Regulation Authority ID: 372466





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