Dear Mr Clarkson

TfL Ref: 2587-2122

Thank you for your request received by Transport for London (TfL) on 7 February 2022. Please accept my apologies for the considerable delay in acknowledging your correspondence.

We will aim to issue a response by 4 March 2022 in accordance with the Freedom of Information Act 2000 and our information access policy.

We publish a substantial range of information on our website on subjects including operational performance, contracts, expenditure, journey data, governance and our financial performance. This includes data which is frequently asked for in FOI requests or other public queries. Please check http://www.tfl.gov.uk/corporate/transpar... to see if this helps you.

We will publish anonymised versions of requests and responses on the www.tfl.gov.uk website. We will not publish your name and we will send a copy of the response to you before it is published on our website.

In the meantime, if you would like to discuss this matter further, please do not hesitate to contact me.

Yours sincerely

Jasmine Howard
FOI Case Officer
FOI Case Management Team
General Counsel
Transport for London
 

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Dear Mr Clarkson

TfL Ref: 2587-2122

Thank you for your request received by us on 7 February 2022 asking for
information about Help Points at all stations managed by Transport for
London (TfL).

Your request has been considered in accordance with the requirements of
the Freedom of Information Act and our information access policy.  You
asked for:

a full list of all Help Points at your stations that you manage (at all
London Underground and London Overground and TFL Rail and Docklands Light
Railway and Croydon Tramlink managed stations)

(the list should show the station name and the location of the help point
within the station and the machine number of the help point if it has
one).

• 2. Who is the manufacturer of your help points?

• 3. Who maintains and repairs your help points?

• 4. Can you please attach a copy of the manual book for your help points?

• 5. Where does the Green "Emergency" top button get connected through to
(please provide the name of the company that answers (if it is not you)
and the location (building name or office name where they are based and at
least the city or town and county and country they are based in) of the
people who are answering)?

• 6. Where does the Blue "Information" bottom button get connected through
to (please provide the name of the company that answers (if it is not you)
and the location (building name or office name where they are based and at
least the city or town and county and country they are based in) of the
people who are answering)?

Unfortunately, to provide the information you have requested would exceed
the ‘appropriate limit’ of £450 set by the Freedom of Information
(Appropriate Limit and Fees) Regulations 2004. This is in specific regard
to providing every machine number and its location detail within each
station managed by Transport for London; bearing in mind there are 272
London Underground stations, in addition to needing to retrieve this data
for all of the other rail networks managed by TfL. Under section 12 of the
FOI Act, we are not obliged to comply with a request if we estimate that
the cost of determining whether we hold the information, locating and
retrieving it and extracting it from other information would exceed the
appropriate limit. This is calculated at £25 per hour for every hour spent
on the activities described.

For the most part, the information to answer your questions is not held
centrally. The only way to source it would be to obtain data from local
level. Again, given there are 272 London Underground stations on the
network, with multiple platforms and Help Points, as well as those located
in the TfL Rail, London Overground, Docklands Light Railway and Croydon
Tramlink stations to consider. Hence we do not believe it would be
possible to source all of the information you require within the costs
limit.

To help bring the cost of responding to your request within the £450
limit, you may wish to consider narrowing its scope by excluding ‘the
location of the help point within the station and the machine number of
the help point’ for every network managed by TfL so that we can more
easily locate, retrieve and extract the remainder of the information you
are seeking.  

Please note that we will not be taking further action until we receive
your revised request.

In the meantime, if you have any queries or would like to discuss your
request, please do not hesitate to contact me.

Please see the attached information sheet for details of your right to
appeal as well as information on copyright and what to do if you would
like to re-use any of the information we have disclosed.

Yours sincerely

Jasmine Howard

FOI Case Officer

FOI Case Management Team

General Counsel

Transport for London

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