Thank you for contacting Thirteen Customer Services.

Your request has been received and is being reviewed by our Customer
Service staff. We aim to reply to all emails within one working day -
often we'll be able to get back to you sooner, but for complex cases or
during busy times it may take a little longer.

Office working hours are Monday – Friday between 8am and 5pm. If you’re
contacting us to report an emergency repair please call us on 0300 111
1000.

While we're working on your request it may be worth checking out our
self-service website. On the site you can report a repair, view your
account, pay your rent, get details about your tenancy and much more.

To log-on and register, please visit:
[1]https://selfservice.thirteengroup.co.uk/. You’ll need your tenancy
number which you can find on a recent rent statement, letter or rent card.

If you’ve already got a self-service account, tell us what you think about
the site and you could win a £100 shopping voucher. To enter the prize
draw, complete a survey at: [2]www.thirteengroup.co.uk/CustomerVoice

Many Thanks

Customer Services

Customer Services

T 
M 
E  [email address]
W  www.thirteengroup.co.uk

This email message (and any associated files) that you have received from
Thirteen Group, Erimus Housing, Housing Hartlepool, Tees Valley Housing,
Tristar Homes or Thirteen Care and Support is intended only for the use of
the individual or entity to which it is addressed and may contain
information that is confidential, subject to copyright or constitutes a
trade secret. If you are not the intended recipient you are hereby
notified that any dissemination, copying or distribution of this message,
or files associated with this message, is strictly prohibited. If you have
received this message in error, please notify the sender immediately by
replying to the message and deleting it from your computer.

Messages sent to and from Thirteen Group or any part thereof may be
monitored.

Any views or opinions presented in an email are solely those of the sender
or author and do not necessarily represent those of Thirteen Group or any
part thereof.

Thirteen Group does not accept responsibility for any errors or omissions
that are present in this message, or any attachment, that have arisen as a
result of e-mail transmission. If verification is required, please request
a hard-copy version.

Internet communications cannot be guaranteed to be secure or error-free.
Information could be intercepted, corrupted, lost, destroyed, arrive late,
be incomplete, or contain viruses. Thirteen Group has taken every
reasonable precaution to minimise the risk or virus infection and does not
accept liability for any loss or damage sustained as a result of software
viruses attached to the e-mail during transmission and advise you to carry
out your own virus checks.

Thirteen Group Ltd: Registered as a Co-Operative and Community Benefit
Society. Register No.7522

Erimus Housing Ltd: Registered Office: Northshore, North Shore Road,
Stockton-on-Tees. TS18 2NB. Company number: 4619469 Registered in England.

Housing Hartlepool: Registered Office: Northshore, North Shore Road,
Stockton-on-Tees. TS18 2NB. Company number: 4647271 Registered in England.

Tees Valley Housing Ltd: Registered Office: Northshore, North Shore Road,
Stockton-on-Tees. TS18 2NB. Registered with the Financial Services
Authority: 17594R

Tristar Homes Ltd: Registered Office: Northshore, North Shore Road,
Stockton-on-Tees. TS18 2NB. Company number: 4373638 Registered in England.

Thirteen Care and Support: Registered Office: Northshore, North Shore
Road, Stockton-on-Tees. TS18 2NB. Company number 1810298 Registered in
England

References

Visible links
1. https://selfservice.thirteengroup.co.uk/
2. http://www.thirteengroup.co.uk/CustomerV...