Havering Road Complaints

Havering Borough Council did not have the information requested.

Dear Havering Borough Council,

Under the Freedom of Information Act 2000, I’d like to make a request regarding complaints filed against the roads regulated by your authority.

During these time periods:
01/04/2014 - 31/03/2015
01/04/2015 - 31/03/2016
01/04/2016 - 31/03/2017
01/04/2017 - 31/03/2018
01/04/2018 - 31/03/2019

Specifically, I’d like to request data on which roads have had the most complaints filed against them regarding their condition.

If this could include:
The specific roads which receive the most complaints regarding road conditions.
The amount of complaints received regarding condition for each of the roads above.

If I could please receive the data in a spreadsheet format, that would be fantastic. Feel free to get in touch if you require any clarification from myself.

Yours faithfully,

Russ Hunter

Accessinfo,

1 Attachment

Dear Mr Hunter

 

Acknowledgement of Information Request – Our Reference: AIR19173A

 

I acknowledge receipt of your request for information received on 3^rd
January 2020. Your email is being considered and you will receive a
response to your request as soon as possible. 

 

The Freedom of Information Act 2000 and Environmental Information
Regulations 2004 allow authorities 20 working days, following date of
receipt, in which to respond to requests.  You may be aware the
legislation defines a number of exemptions which may prevent release of
the information you have requested.  If any of the exemption categories
apply then the information will not be released. In these cases, we will
inform you of any exemptions we have applied together with our reasons for
withholding the information and your rights of appeal. 

 

Please bear in mind the legislation allows access to information 'held' by
the Council and not for the creation of new information or opinion. 
Therefore, we may only be able to supply documents or data that contain
the information we hold in response to your request.

 

There may be a fee payable for the supply of information.  This will be
calculated and you will be informed if a charge applies. In this event,
the fee must be paid before the information is released.

 

If you have any queries or concerns, please do not hesitate to contact me
quoting our reference above.

Further information regarding Access to Information is also available
from:

Office of the Information Commissioner
Wycliffe House
Water Lane
Wilmslow
Cheshire
SK9 5AF
Telephone:   0303 123 1113
[1]www.ico.org.uk

 

Yours sincerely

 

Access to Information 

London Borough of Havering

Town Hall, Main Road, Romford, RM1 3BD

 

t 01708 434343

e [2][Havering Borough Council request email]  

w [3]www.havering.gov.uk

text relay 18001 01708 434343

 

 

[4]CSPT

 

Sign up for [5]email updates for local news and information

 

 

 

 

 

This document is strictly confidential and is intended only for use by the
addressee. If you are not the intended recipient, any disclosure, copying,
distribution or other action taken in reliance of the information
contained in this e-mail is strictly prohibited. Any views expressed by
the sender of this message are not necessarily those of the London Borough
of Havering. If you have received this transmission in error, please use
the reply function to tell us and then permanently delete what you have
received. This email was scanned for viruses by the London Borough of
Havering anti-virus services and on leaving the Authority was found to be
virus free. Please note: Incoming and outgoing e-mail messages are
routinely monitored for compliance with our policy on the use of
electronic communications.

Havering Council’s Privacy Notice can be found on our website Data
Protection,
https://www.havering.gov.uk/info/20044/c...,
which outlines your rights and how we collect, use, store, delete and
protect your personal data.

References

Visible links
1. http://www.ico.gov.uk/
2. mailto:[Havering Borough Council request email]
3. http://www.havering.gov.uk/
5. http://www.havering.gov.uk/Pages/Service...

Accessinfo,

1 Attachment

Dear Mr Hunter
 

Access to Information Request

 

Your request for information made under the Freedom of Information Act
2000 for the following has now been researched, however, the Council does
not hold the information requested.

 

+----------------------+
|Question|Complaints |
|1 |filed against|
| |the roads |
| |regulated by |
| |your |
| |authority |
| | |
| |  |
| | |
| |During these |
| |time periods:|
| | |
| |01/04/2014 - |
| |31/03/2015 |
| | |
| |01/04/2015 - |
| |31/03/2016 |
| | |
| |01/04/2016 - |
| |31/03/2017 |
| | |
| |01/04/2017 - |
| |31/03/2018 |
| | |
| |01/04/2018 - |
| |31/03/2019 |
| | |
| |  |
| | |
| |Specifically,|
| |I’d like to |
| |request data |
| |on which |
| |roads have |
| |had the most |
| |complaints |
| |filed against|
| |them |
| |regarding |
| |their |
| |condition. |
| | |
| |  |
| | |
| |If this could|
| |include: |
| | |
| |  |
| | |
| |The specific |
| |roads which |
| |receive the |
| |most |
| |complaints |
| |regarding |
| |road |
| |conditions. |
| | |
| |The amount of|
| |complaints |
| |received |
| |regarding |
| |condition for|
| |each of the |
| |roads above. |
|--------+-------------|
|Response|Corporate |
| |complaint |
| |data not |
| |available for|
| |individual |
| |roads |
+----------------------+

 

I apologise that your request cannot be met on this occasion.  Should you
have any queries or concerns, please contact the Access to Information
Team at this email address.  Please ensure that you quote our reference on
any correspondence to us.

 

If you are dissatisfied with the way in which your request has been
handled you have the right to request an internal review within 3 months
by addressing your reasons to the:

 

Access to Information Team

London Borough of Havering

Town Hall

Main Road

Romford

RM1 3BD

 

You also have the right to complain to the Information Commissioner at the
following address:

 

Office of the Information Commissioner

Wycliffe House

Water Lane

Wilmslow 

Cheshire 

SK9 5AF

Telephone:   0303 123 1113

[1]www.ico.org.uk

 

Yours sincerely

 

Access to Information 

London Borough of Havering

Town Hall, Main Road, Romford, RM1 3BD

 

t 01708 434343

e [2][Havering Borough Council request email]  

w [3]www.havering.gov.uk

text relay 18001 01708 434343

 

 

[4]CSPT

 

Sign up for [5]email updates for local news and information

 

 

 

 

 

This document is strictly confidential and is intended only for use by the
addressee. If you are not the intended recipient, any disclosure, copying,
distribution or other action taken in reliance of the information
contained in this e-mail is strictly prohibited. Any views expressed by
the sender of this message are not necessarily those of the London Borough
of Havering. If you have received this transmission in error, please use
the reply function to tell us and then permanently delete what you have
received. This email was scanned for viruses by the London Borough of
Havering anti-virus services and on leaving the Authority was found to be
virus free. Please note: Incoming and outgoing e-mail messages are
routinely monitored for compliance with our policy on the use of
electronic communications.

Havering Council’s Privacy Notice can be found on our website Data
Protection,
https://www.havering.gov.uk/info/20044/c...,
which outlines your rights and how we collect, use, store, delete and
protect your personal data.

References

Visible links
1. http://www.ico.org.uk/
2. mailto:[Havering Borough Council request email]
3. http://www.havering.gov.uk/
5. http://www.havering.gov.uk/Pages/Service...