Haunted Housing Stock

J. N. Kitchen made this Rhyddid Gwybodaeth request to Thirteen Group
This authority is not subject to FOI law, so is not legally obliged to respond (manylion).

This request has been closed to new correspondence. Contact us if you think it should be reopened.

Mae'r ymateb i'r cais hwn yn hwyr iawn. Although not legally required to do so, we would have expected Thirteen Group to have responded by now (manylion). Gallwch gwyno drwy yn gofyn am adolygiad mewnol.

Dear Thirteen Group,

Haunted Housing Stock

I am writing to you under the Freedom of Information Act 2000 to request the following information from yourselves relating to housing stock which is haunted.
I am not asking your housing authority to acknowledge the existence of the paranormal, simply to relay the information on homes which are part of your group.
By houses / homes I am using the term loosely to describe any inhabitable dwelling in which you have tenants.

1. How many reports of ghosts have you received from tenants in the following calendar years; 2014, 2015, 2016, 2017, 2018, 2019 to date.

2. Please give details of reports of ghosts in the 2018 calendar year, please provide me with Date of Report, Location of Report (ward level) and a description of the report.

3. Please provide me with the number of homes rented by your group in the following calendar years; 2014, 2015, 2016, 2017, 2018, 2019 to date.

If it is not possible to provide the information requested due to the information exceeding the cost of compliance limits identified in Section 12, please provide advice and assistance, under the Section 16 obligations of the Act, as to how I can refine my request.
If you can identify any ways that my request could be refined I would be grateful for any further advice and assistance.

Yours faithfully,

J. N. Kitchen

Customer Services, Thirteen Group

Thank you for contacting Thirteen, if you are requesting a repair did you
know you can request this on your account’s self-service portal using the
following link:



You will need your tenancy number which can be found on any rent letter or
your rent payment card.


If you require your tenancy number please request from this address and
our customer service team will then respond with your number within 24


Once registered for our self-service portal you can report a repair, view
and manage your rent account and also manage your tenancy 24/7.


If you are requesting an Emergency repair please call our contact centre
on 0300 111 1000 so that we can arrange an appointment for you straight


Customer Services

E  [email address]

Thirteen is the trading name for Thirteen Housing Group, Northshore, North
shore Road, Stockton-on-Tees, TS18 2NB, a charitable Community Benefit
Society registered under the Co-operative and Community Benefits Societies
Act 2014 with registered number 7522 and registered with the Homes and
Communities Agency as a Registered Provider number L4522 VAT Reg No.

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