Hard and soft FM provision
Dear Royal Free London NHS Foundation Trust,
Under the Freedom of Information Act, please can you provide the following information:
1. Are any of your sites part of a PFI arrangement? If so, which site and what is the name of the special purpose company (ProjectCo) for the PFI?
2. For all of your sites (both PFI/Non-PFI), please can you outline who provides/delivers Hard Facilities Management services?
3. For all of your sites (both PFI/Non-PFI), please can you outline who provides/delivers the Soft Facilities Management services (if delivered in-house please state this):
a. Cleaning and Domestic Services
b. Patient Catering
c. Retail and staff & Visitor Catering Services
d. Portering and Logistics
e. Non-Emergency Patient Transport
f. FM Helpdesk
g. Hospital Switchboard
h. Security/manned guarding
i. Car Park Management
j. Linen & Laundry Services
k. Waste Management – off-site disposal
4. If these services (both Hard and Soft Facilities Management) are outsourced, please can you outline when these contracts were awarded, for how long, the contract value and when they are due to expire?
Yours faithfully,
Lee Fairhurst
Dear Lee Fairhurst
Thank you for your request under the Freedom of Information Act. The reference for this request is noted in the subject header above.
You will receive a response from us within 20 working days of receipt or an explanation as to why this is not possible.
Yours sincerely,
The Freedom of Information Team
Royal Free London NHS Foundation Trust
[1]http://freenet/docs/Comms/Toolkit/020%20...
Royal Free London Group Headquarters
Anne Bryans House
77 Fleet Road
London NW3 2QH
Dear Lee Fairhurst
Thank you for submitting a request for information under the Freedom of
Information Act 2000. Please find the response below. This response
covers the hospitals and services managed by the Royal Free London NHS
Foundation Trust, namely the Royal Free Hospital, Barnet Hospital and
Chase Farm Hospital and associated group services.
The response
1. Are any of your sites part of a PFI arrangement? If so, which
site and what is the name of the special purpose company (ProjectCo) for
the PFI?
Barnet Hospital Metier
Chase Farm Hospital No
Royal Free Hospital Metier
2. For all of your sites (both PFI/Non-PFI), please can you outline
who provides/delivers Hard Facilities Management services?
Barnet Hospital Metier
Chase Farm Hospital CBRE
Royal Free Hospital Metier
3. For all of your sites (both PFI/Non-PFI), please can you outline
who provides/delivers the Soft Facilities Management services (if
delivered in-house please state this):
a. Cleaning and Domestic Services
Barnet Hospital Metier
Chase Farm Hospital Medirest
Royal Free Hospital In house
b. Patient Catering
Barnet Hospital Metier
Chase Farm Hospital Medirest
Royal Free Hospital In house
c. Retail and staff & Visitor Catering Services
Barnet Hospital Metier
Chase Farm Hospital Medirest
Royal Free Hospital In house
d. Portering and Logistics
Barnet Hospital Metier
Chase Farm Hospital Medirest
Royal Free Hospital In house
e. Non-Emergency Patient Transport
Barnet Hospital Group
Chase Farm Hospital Group
Royal Free Hospital Group
f. FM Helpdesk
Barnet Hospital Metier
Chase Farm Hospital Medirest
Royal Free Hospital In house
g. Hospital Switchboard
Barnet Hospital Metier
Chase Farm Hospital In house provided by IT services, not FM.
Royal Free Hospital In house provided by IT services, not FM.
h. Security/manned guarding
Barnet Hospital Metier
Chase Farm Hospital Medirest
Royal Free Hospital In house
i. Car Park Management
Barnet Hospital Parking Eye
Chaser Farm Hospital Gemini
Royal Free Hospital Parking Eye
j. Linen & Laundry Services
Barnet Hospital Synergy
Chase Farm Hospital Synergy
Royal Free Hospital Elis
k. Waste Management – off-site disposal
Barnet Hospital SharpSmart
Chase Farm Hospital SharpSmart
Royal Free Hospital SharpSmart
4. If these services (both Hard and Soft Facilities Management) are
outsourced, please can you outline when these contracts were awarded, for
how long, the contract value and when they are due to expire?
DHL 2019 to 2024 with extension options.
Elis 2016 currently under extension. Tender imminent.
Gemini 2015 to 2021. Notice served and merging with Parking Eye.
Metier 1999 to 2032
Parking Eye 2013 to 2023 with extension options.
SharpSmart 2018 to 2023 with extension options.
The Royal Free London NHS Foundation Trust does hold this
information. The trust considers this information exempt from disclosure
under Freedom of Information Act 2000, Section 43(2) (Commercial
Interests). Releasing this information would adversely affect the
commercial interests of the trust.
Your appeal rights
I hope that this response deals with your enquiry to your satisfaction,
however if not you have two options:
· If you do not feel that we have provided you with the information
you requested, you may contact us again and state what information you
still require. However if you ask for additional and/or different
information this will be dealt with as a new request.
· All applicants have the right of appeal and can request an
internal review. The internal review must be focused on the original
request and should identify how the trust’s response failed to answer your
information request and explain what you would like us to review. Appeals
should be made in writing, within 40 working days of the date of the
response, and addressed to Ms Emma Kearney, chief communications officer,
Royal Free London NHS Foundation Trust at [2][email address] .
If you are not satisfied with the internal review, you can appeal to the
Information Commissioner. The contact details are: Information
Commissioner's Office, Wycliffe House, Water Lane, Wilmslow, Cheshire, SK9
5AF, telephone 01625 545 700 or see [3]www.ico.org.uk
Open Government Licence
The trust allows you to reuse this information under the Open Government
Licence found at the following [4]link.
Yours sincerely
The Freedom of Information Team
Royal Free London NHS Foundation Trust
Dear Royal Free London NHS Foundation Trust,
Under the Freedom of Information Act, please can you provide the following
information:
1. Are any of your sites part of a PFI arrangement? If so, which site
and what is the name of the special purpose company (ProjectCo) for the
PFI?
2. For all of your sites (both PFI/Non-PFI), please can you outline
who provides/delivers Hard Facilities Management services?
3. For all of your sites (both PFI/Non-PFI), please can you outline
who provides/delivers the Soft Facilities Management services (if
delivered in-house please state this):
a. Cleaning and Domestic Services
b. Patient Catering
c. Retail and staff & Visitor Catering Services
d. Portering and Logistics
e. Non-Emergency Patient Transport
f. FM Helpdesk
g. Hospital Switchboard
h. Security/manned guarding
i. Car Park Management
j. Linen & Laundry Services
k. Waste Management – off-site disposal
4. If these services (both Hard and Soft Facilities Management) are
outsourced, please can you outline when these contracts were awarded, for
how long, the contract value and when they are due to expire?
Yours faithfully,
Lee Fairhurst
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