Handling of complaints

The request was successful.

Dear Bedfordshire Police,

Please provide the following documents requested under FOI

1) Copy of your procedure for recording a complaint from a member of the public, for clarification this is the procedure your force uses to determine whether to record or disapply the matter being complained.

2) Copy of your procedure to be used for staff performing Local Resolution on a recorded complaint.

3) Copy of your procedure to be used for staff performing Local Investigation on a recorded complaint.

4) In respect of 2) & 3), also provide copies of any other documents (internal only, any IPCC / Legislation documents do not need to be provided) refered to within those procedures. Examples of such documents may be another procedure or a form(in which case a blank sample form should be provided)

I note that this request was already made in 2014. I note that the following documents were previously provided. I would like up to date versions of all these documents unless they are no longer relevant. I would also like any further documents that are relevant and which have been issued since 2014.

* image001.jpg
* Response Letter 2014 01299.doc
* Local Resolution Guidance.pdf
* Local Resolution Action Plan.pdf
* LR Final Letter.pdf
* LR Subject Form.pdf
* LR Action Plan not engaged.pdf
* LR Final Letter not engaged.pdf
* What to expect after making a complaint.pdf
* Complaint terms of reference.pdf
* Complaint investigation report.pdf
* COMPLAINT RIGHTS.doc
* attachment.html

The original request is recorded on the whatdotheyknow.com website here

https://www.whatdotheyknow.com/request/h...

Yours faithfully,

Giles Bradshaw

FOI Team,

Our ref: FOI2021/01811

Dear Giles Bradshaw,

Thank you for your request for information which was received on 20th
March. Your request is being considered under the terms of the Freedom of
Information Act 2000.

Apologies for the delay but we are currently experiencing an exceptionally
high volume of requests, we hope to be able to provide a response sometime
next week.

Please remember to quote the reference number above in any future
communications.

Yours sincerely,
Gary Maxey

FOI Team,

8 Attachments

Dear Giles Bradshaw,

I am writing in response to your request for information, received 20th
March.

Yours sincerely,
Gary Maxey