Handling of complaints

The request was successful.

Dear Leicestershire Constabulary,

Please provide the following documents requested under FOI

1) Copy of your procedure for recording a complaint from a member of the public, for clarification this is the procedure your force uses to determine whether to record or disapply the matter being complained.

2) Copy of your procedure to be used for staff performing Local Resolution on a recorded complaint.

3) Copy of your procedure to be used for staff performing Local Investigation on a recorded complaint.

4) In respect of 2) & 3), also provide copies of any other documents (internal only, any IPCC / Legislation documents do not need to be provided) refered to within those procedures. Examples of such documents may be another procedure or a form(in which case a blank sample form should be provided)

If these documents have previously been disclosed elsewhere, provide a link first checking that the link contains upto date information.

Yours faithfully,

Lisa Smithson

Booth Christine,

Dear Lisa        

 

RE:  Complaints procedure

 

 I acknowledge receipt of your request for information under the Freedom
of Information Act 2000.

 

This is receiving our attention and a response will be sent to you in due
course and within the specified time

 

Your response should be received by 7th August 2014

 

 

 

With Kind Regards

Chris Booth

 

Information Management

Leicestershire Police

Telephone: 0116 222 2222 Ext 5222

Website:[1]http://leics.police.uk

Email to: [2][Leicestershire Constabulary request email]

 

show quoted sections

References

Visible links
1. http://leics.police.uk/
2. mailto:[Leicestershire Constabulary request email]
3. http://www.neighbourhoodlink.co.uk/
4. http://www.leics.police.uk/support
5. http://www.leics.police.uk/haveyoursay
http://www.leics.police.uk/haveyoursay

Data Protection,

Dear Ms Smithson

I write further to your Freedom of Information request which we received on the 13th July. I must apologise that it has not been possible to forward you a response in the statutory 20 working day time limit. The delay has been caused due to staffing levels. However, this is all now resolved and I hope to have a response with you shortly.


Please accept my apologies for any inconvenience that this may cause you.

Kind Regards

Steven Morris

Steven Morris
T/Disclosure Officer
Information Management
Professional Standards

Email: [email address]
Tel Ext: 5221
Fax Ext: 5207

www.leics.police.uk

show quoted sections

Data Protection, Leicestershire Constabulary

3 Attachments

 

 

Dear Ms Smithson

 

Please find attached our response to your Freedom of Information request.

 

Thank you for your interest in Leicestershire Police.

 

Kind Regards

 

Steven Morris

 

Steven Morris

T/Disclosure Officer

Information Management

Professional Standards

 

Email: [1][email address]

Tel  Ext: 5219

Fax Ext: 5207

www.leics.police.uk

 

 

show quoted sections

References

Visible links
1. mailto:[email address]
mailto:[email address]
2. http://www.neighbourhoodlink.co.uk/
3. http://www.leics.police.uk/support
4. http://www.leics.police.uk/haveyoursay
http://www.leics.police.uk/haveyoursay