Handling of complaints
Dear Leicestershire Constabulary,
Please provide the following documents requested under FOI
1) Copy of your procedure for recording a complaint from a member of the public, for clarification this is the procedure your force uses to determine whether to record or disapply the matter being complained.
2) Copy of your procedure to be used for staff performing Local Resolution on a recorded complaint.
3) Copy of your procedure to be used for staff performing Local Investigation on a recorded complaint.
4) In respect of 2) & 3), also provide copies of any other documents (internal only, any IPCC / Legislation documents do not need to be provided) refered to within those procedures. Examples of such documents may be another procedure or a form(in which case a blank sample form should be provided)
If these documents have previously been disclosed elsewhere, provide a link first checking that the link contains upto date information.
Yours faithfully,
Lisa Smithson
Dear Lisa
RE: Complaints procedure
I acknowledge receipt of your request for information under the Freedom
of Information Act 2000.
This is receiving our attention and a response will be sent to you in due
course and within the specified time
Your response should be received by 7th August 2014
With Kind Regards
Chris Booth
Information Management
Leicestershire Police
Telephone: 0116 222 2222 Ext 5222
Website:[1]http://leics.police.uk
Email to: [2][Leicestershire Constabulary request email]
References
Visible links
1. http://leics.police.uk/
2. mailto:[Leicestershire Constabulary request email]
3. http://www.neighbourhoodlink.co.uk/
4. http://www.leics.police.uk/support
5. http://www.leics.police.uk/haveyoursay
http://www.leics.police.uk/haveyoursay
Dear Ms Smithson
I write further to your Freedom of Information request which we received on the 13th July. I must apologise that it has not been possible to forward you a response in the statutory 20 working day time limit. The delay has been caused due to staffing levels. However, this is all now resolved and I hope to have a response with you shortly.
Please accept my apologies for any inconvenience that this may cause you.
Kind Regards
Steven Morris
Steven Morris
T/Disclosure Officer
Information Management
Professional Standards
Email: [email address]
Tel Ext: 5221
Fax Ext: 5207
Dear Ms Smithson
Please find attached our response to your Freedom of Information request.
Thank you for your interest in Leicestershire Police.
Kind Regards
Steven Morris
Steven Morris
T/Disclosure Officer
Information Management
Professional Standards
Email: [1][email address]
Tel Ext: 5219
Fax Ext: 5207
References
Visible links
1. mailto:[email address]
mailto:[email address]
2. http://www.neighbourhoodlink.co.uk/
3. http://www.leics.police.uk/support
4. http://www.leics.police.uk/haveyoursay
http://www.leics.police.uk/haveyoursay
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