Guidance on HOW to add pinned notes /flags to Universal Credit cases
Dear Department for Work and Pensions,
Please provide any training notes or guidance to DWP staff on the actual procedure of pinning a note to a claimant's Universal Credit account to indicate complex needs, and on how to add a 'flag' on complex needs.
Also if 'watermarks' can be added (as with PIP) how they do that.
Also any guidance notes or training materials on finding these pins/flags/watermarks.
This is an automated confirmation that your request for information has
been accepted by the DWP FOI mailbox.
If your email is a Freedom of Information request you can normally expect
a response within 20 working days.
However please be advised that due to the current situation with COVID-19
we cannot guarantee a response within this timescale.
Every effort is being made to respond to FOIs as we would usually but the
current situation means that available Departmental resources will be
needed on other high priority areas.
We kindly ask for your understanding during this unprecedented situation
and we will aim to deal with your FOI request as soon as is practically
Email FOI responses will be issued from [email address]
We recommend that you add this address to your email contacts otherwise
the response may be treated as Spam or Junk mail.
Should you have any further queries in connection with this request do
please contact us.
1. mailto:[email address]
Dear Glenys Harriman,
I am writing in response to your request for information, received 3rd
DWP Central FoI Team
We work to defend the right to FOI for everyone
Help us protect your right to hold public authorities to account. Donate and support our work.Donate Now