Guidance on HOW to add pinned notes /flags to Universal Credit cases

Glenys Harriman made this Rhyddid Gwybodaeth request to Adran Gwaith a Phensiynau

Automatic anti-spam measures are in place for this older request. Please let us know if a further response is expected or if you are having trouble responding.

Roedd y cais yn llwyddiannus.

Dear Department for Work and Pensions,
Please provide any training notes or guidance to DWP staff on the actual procedure of pinning a note to a claimant's Universal Credit account to indicate complex needs, and on how to add a 'flag' on complex needs.
Also if 'watermarks' can be added (as with PIP) how they do that.
Also any guidance notes or training materials on finding these pins/flags/watermarks.

Thank you

Yours faithfully,

Glenys Harriman

DWP freedom-of-information-requests, Adran Gwaith a Phensiynau

This is an automated confirmation that your request for information has
been accepted by the DWP FOI mailbox.
If your email is a Freedom of Information request you can normally expect
a response within 20 working days.
However please be advised that due to the current situation with COVID-19
we cannot guarantee a response within this timescale.
Every effort is being made to respond to FOIs as we would usually but the
current situation means that available Departmental resources will be
needed on other high priority areas.
We kindly ask for your understanding during this unprecedented situation
and we will aim to deal with your FOI request as soon as is practically
Email FOI responses will be issued from [1][email address]
We recommend that you add this address to your email contacts otherwise
the response may be treated as Spam or Junk mail.  
Should you have any further queries in connection with this request do
please contact us.

dangos adrannau a ddyfynnir


Visible links
1. mailto:[email address]

Gadawodd J Roberts anodiad ()

Some people might be interested in this judgment concerning Errol Graham who starved to death in June 2018:

He was claiming ESA and did not attend a WCA.

Reference is made to a Mental Health flag at paragraph 21 and to "core visits" at paragraph 22.

DWP Central FOI Team,

2 Atodiad

Dear Glenys Harriman,

I am writing in response to your request for information, received 3rd

Yours sincerely,

DWP Central FoI Team