Dear West Lancashire District Council,
I should like to know the outcome of the GLPC job evaluation assessment for the role of Customer Service Adviser, Contact Centre.
The information I am specifically after:-
The job score (the figure after all the individual factor scores have been added together)
Whether your CSAs receive and resolve Revenues & Benefits calls.
I should also like to know whether you have a “Local Conventions” document.
If so, I should like a copy please.
When responding to this request, I would ask you to please be mindful of ICO Decision Notice FS50229617.
Ms A Baker
This message is to acknowledge receipt of your communication. If your
request is a valid request for information under the terms of the Freedom
of Information Act 2000 it will be answered promptly and within 20 working
West Lancashire Borough Council as the Data Controller take the security
of your personal data seriously. We will only use the personal
information you give us for the purposes of providing an answer to your
freedom of information request. For further information
FOR THE ATTENTION OF MS A BAKER
FREEDOM OF INFORMATION REQUEST – GLPC JOB EVALUATION SCHEME – REF :
Dear Ms Baker
Further to your freedom of information request I have included my
If you have any queries concerning my response please do not hesitate to
contact me. My full contact details are shown below.
If you are dissatisfied with the handling of your request, you have the
right to ask for an internal review. Internal review requests should be
submitted within two months of the date of receipt of the response to your
original letter and should be addressed to: Mr Marc Taylor, Borough
Treasurer [email address].
Please remember to quote the reference number above in any future
If you are not content with the outcome of an internal review, you have
the right to apply directly to the Information Commissioner for a
decision. The Information Commissioner can be contacted at: Information
Commissioner’s Office, Wycliffe House, Water Lane, Wilmslow, Cheshire, SK9
Human Resources Officer
West Lancashire Borough Council
Tel: 01695 585234
West Lancashire Borough Council,
52 Derby Street, Ormskirk, L39 2DF
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