GLPC Job Evaluation Scheme

Ms A Baker made this Rhyddid Gwybodaeth request to West Lancashire District Council

This request has been closed to new correspondence from the public body. Contact us if you think it ought be re-opened.

Roedd y cais yn llwyddiannus.

Dear West Lancashire District Council,

I should like to know the outcome of the GLPC job evaluation assessment for the role of Customer Service Adviser, Contact Centre.

The information I am specifically after:-

 The job score (the figure after all the individual factor scores have been added together)
 Whether your CSAs receive and resolve Revenues & Benefits calls.

I should also like to know whether you have a “Local Conventions” document.

If so, I should like a copy please.

When responding to this request, I would ask you to please be mindful of ICO Decision Notice FS50229617.

Yours faithfully,

Ms A Baker

Freedom Of Information,

This message is to acknowledge receipt of your communication. If your
request is a valid request for information under the terms of the Freedom
of Information Act 2000 it will be answered promptly and within 20 working
days.

 

West Lancashire Borough Council as the Data Controller take the security
of your personal data seriously.  We will only use the personal
information you give us for the purposes of providing an answer to your
freedom of information request.  For further information
www.westlancashire.gov.uk

 

dangos adrannau a ddyfynnir

Tootle, Karen,

1 Atodiad

FOR THE ATTENTION OF MS A BAKER

 

FREEDOM OF INFORMATION REQUEST – GLPC JOB EVALUATION SCHEME – REF :
2018/860

 

Dear Ms Baker

Further to your freedom of information request  I have included my
response below.

If you have any queries concerning my response please do not hesitate to
contact me.  My full contact details are shown below.

If you are dissatisfied with the handling of your request, you have the
right to ask for an internal review. Internal review requests should be
submitted within two months of the date of receipt of the response to your
original letter and should be addressed to: Mr Marc Taylor, Borough
Treasurer [1][email address].

Please remember to quote the reference number above in any future
communications.

If you are not content with the outcome of an internal review, you have
the right to apply directly to the Information Commissioner for a
decision. The Information Commissioner can be contacted at: Information
Commissioner’s Office, Wycliffe House, Water Lane, Wilmslow, Cheshire, SK9
5AF.

 

 

Kind regards.

 

Karen Tootle

Human Resources Officer

West Lancashire Borough Council

______________________________

 

Tel: 01695 585234

West Lancashire Borough Council,

52 Derby Street, Ormskirk, L39 2DF

dangos adrannau a ddyfynnir