Nid ydym yn gwybod a yw'r ymateb mwyaf diweddar i'r cais hwn yn cynnwys gwybodaeth neuai peidio - os chi ywMs A Baker mewngofnodwch a gadael i bawb wybod.

GLPC Job Evaluation Scheme

Ms A Baker made this Rhyddid Gwybodaeth request to Stroud District Council

This request has been closed to new correspondence from the public body. Contact us if you think it ought be re-opened.

We're waiting for Ms A Baker to read a recent response and update the status.

Dear Stroud District Council,

I should like to know the outcome of the GLPC job evaluation assessment for the role of Customer Service Adviser, Contact Centre.

The information I am specifically after:-

 The job score (the figure after all the individual factor scores have been added together)
 Whether your CSAs receive and resolve Revenues & Benefits calls.

I should also like to know whether you have a “Local Conventions” document.

If so, I should like a copy please.

When responding to this request, I would ask you to please be mindful of ICO Decision Notice FS50229617.

Yours faithfully,

Ms A Baker

foi@stroud.gov.uk, Stroud District Council

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Thank you for contacting the FOI Team. We acknowledge receipt of your request for information.
This will now be passed to the relevant area(s) of the authority and a response sent within 20 working days.
If for any reason we cannot respond in full within 20 days, we will let you know.
You may find further information of interest on our website - www.stroud.gov.uk

PLEASE NOTE: If your FOI request concerns any of the following functions you will need to redirect your request to Gloucestershire County Council at [email address] as these are County Council services and not functions of Stroud District Council and we will not hold the requested information –
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Customer Services

Stroud District Council

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Stroud District Council

Dear Ms Baker

 

Please find below the Council’s response to your FOI request:

 

1.       The job score for the role of Customer Service Adviser was 350.

 

2.    CSA’s receive and resolve Council Tax (Revenues) calls but NOT
Benefits calls

 

3.       We do not have a "Local Conventions" document.  We hold a paper
copy of the current scheme in use, which we are not permitted to store or
reproduce without the permission of the copyright holder.  The scheme is
the Greater London Provincial Council Job Evaluation Scheme 2016.

 

If you have a complaint about the way in which your request for
information has been handled, please write to the Council’s Head of Legal
Services for a review.  Should you remain dissatisfied you have the right
to apply to the Information Commissioner for a decision.

 

Yours sincerely

 

 

HR Team

Stroud District Council

Tel 01453 754273

 

The information included in this e-mail is of a confidential nature and is
intended only for the addressee. If you are not the intended addressee,
any disclosure, copying or distribution by you is prohibited and may be
unlawful. Disclosure to any party other than the addressee, whether
inadvertent or otherwise is not intended to waive privilege or
confidentiality.

Nid ydym yn gwybod a yw'r ymateb mwyaf diweddar i'r cais hwn yn cynnwys gwybodaeth neuai peidio - os chi ywMs A Baker mewngofnodwch a gadael i bawb wybod.