GLPC Job Evaluation Scheme

The request was partially successful.

Dear Sheffield City Council,

I should like to know the outcome of the GLPC job evaluation assessment for the role of Customer Service Adviser, Contact Centre.

The information I am specifically after:-

 The job score (the figure after all the individual factor scores have been added together)
 Whether your CSAs receive and resolve Revenues & Benefits calls.

I should also like to know whether you have a “Local Conventions” document.

If so, I should like a copy please.

When responding to this request, I would ask you to please be mindful of ICO Decision Notice FS50229617.

Yours faithfully,

Ms A Baker

FOI, Sheffield City Council

 
Dear Ms A Baker,
 
Thank you for your recent request for information relating to GLPC job
evaluation assessment which we received on 26/11/2018.
 
This has been logged as a Freedom of Information Request, and will be
dealt with under the Freedom of Information Act.  The reference number for
your request can be found above.
 
The Freedom of Information Act states that we must respond to you within
20 working days, therefore, you should expect to hear a response from us
by 24/12/2018.
 
In the meantime, if you have any queries please, contact us at the email
address below.
 
Thank you.
 
Yours sincerely,
 
Sheffield City Council
PO Box 1283
Sheffield, S1 1UJ
Email: [1][Sheffield City Council request email]
P Please don't print this e-mail unless you really need to
 
 
_____________________________________________
From: Ms A Baker [[2]mailto:[FOI #534871 email]]
Sent: 24 November 2018 18:11
To: FOI
Subject: Freedom of Information request - GLPC Job Evaluation Scheme
 
 
 
Dear Sheffield City Council,
 
I should like to know the outcome of the GLPC job evaluation assessment
for the role of Customer Service Adviser, Contact Centre.
 
The information I am specifically after:-
 
       The job score (the figure after all the individual factor scores
have been added together)
       Whether your CSAs receive and resolve Revenues & Benefits calls.
 
I should also like to know whether you have a “Local Conventions”
document.
 
If so, I should like a copy please.
 
When responding to this request, I would ask you to please be mindful of
ICO Decision Notice FS50229617.
 
Yours faithfully,
 
Ms A Baker
 
-------------------------------------------------------------------
 
Please use this email address for all replies to this request:
[3][FOI #534871 email]
 
Is [4][Sheffield City Council request email] the wrong address for Freedom of Information
requests to Sheffield City Council? If so, please contact us using this
form:
[5]https://www.whatdotheyknow.com/change_re...
 
Disclaimer: This message and any reply that you make will be published on
the internet. Our privacy and copyright policies:
[6]https://www.whatdotheyknow.com/help/offi...
 
For more detailed guidance on safely disclosing information, read the
latest advice from the ICO:
[7]https://www.whatdotheyknow.com/help/ico-...
 
Please note that in some cases publication of requests and responses will
be delayed.
 
If you find this service useful as an FOI officer, please ask your web
manager to link to us from your organisation's FOI page.
 
 

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FOI, Sheffield City Council

Dear Ms A Baker,
 
Thank you for your recent request for information relating to GLPC job
evaluation assessment which we received on 26/11/2018.
 
Please find below, Sheffield City Council’s response to your request:
 
       The job score (the figure after all the individual factor scores
have been added together)
28 based on Sheffield City Council’s job evaluation process.
 
       Whether your CSAs receive and resolve Revenues & Benefits calls.
CSAs in the Council Tax and Benefits Teams take and resolve some Council
Tax and Benefits calls.
 
I should also like to know whether you have a “Local Conventions”
document.
No
 
If you have any queries about this response, please do not hesitate to
contact us.
 
If you are unhappy with the response you have received in relation to your
request, you are entitled to have this reviewed.  You can ask for an
internal review by either writing to the above address or by emailing
[1][Sheffield City Council request email].  Internal review requests should be submitted
within 40 working days from the date of this response.
 
If you remain dissatisfied with the outcome of your internal review, you
can contact the Information Commissioners Office. The Information
Commissioner can be contacted at: The Information Commissioner's Office,
Wycliffe House, Water Lane, Wilmslow, Cheshire, SK9 5AF, telephone 0303
123 1113, or for further details see their website [2]www.ico.org.uk
 
Kind Regards,
 
Sheffield City Council
PO Box 1283
Sheffield, S1 1UJ
Email: [3][Sheffield City Council request email]
P Please don't print this e-mail unless you really need to
 
_____________________________________________
From: Ms A Baker [[4]mailto:[FOI #534871 email]]
Sent: 24 November 2018 18:11
To: FOI
Subject: Freedom of Information request - GLPC Job Evaluation Scheme
 
 
 
Dear Sheffield City Council,
 
I should like to know the outcome of the GLPC job evaluation assessment
for the role of Customer Service Adviser, Contact Centre.
 
The information I am specifically after:-
 
       The job score (the figure after all the individual factor scores
have been added together)
       Whether your CSAs receive and resolve Revenues & Benefits calls.
 
I should also like to know whether you have a “Local Conventions”
document.
 
If so, I should like a copy please.
 
When responding to this request, I would ask you to please be mindful of
ICO Decision Notice FS50229617.
 
Yours faithfully,
 
Ms A Baker
 
-------------------------------------------------------------------
 
Please use this email address for all replies to this request:
[5][FOI #534871 email]
 
Is [6][Sheffield City Council request email] the wrong address for Freedom of Information
requests to Sheffield City Council? If so, please contact us using this
form:
[7]https://www.whatdotheyknow.com/change_re...
 
Disclaimer: This message and any reply that you make will be published on
the internet. Our privacy and copyright policies:
[8]https://www.whatdotheyknow.com/help/offi...
 
For more detailed guidance on safely disclosing information, read the
latest advice from the ICO:
[9]https://www.whatdotheyknow.com/help/ico-...
 
Please note that in some cases publication of requests and responses will
be delayed.
 
If you find this service useful as an FOI officer, please ask your web
manager to link to us from your organisation's FOI page.
 
 

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Dear Sheffield City Council,

28 cannot possibly be the figure after all the individual factor scores have been added together.

I would expect the score the be in the 300's.

Please review your response to my “job score” request.

Kind regards,

Ms A Baker

FOI, Sheffield City Council

Dear Ms A Baker,
 
Thank you for your recent request for a review of the Freedom of
Information response provided to you.  Your response related to
information regarding GLPC job evaluation assessment.
 
We are sorry to hear that you are not happy with your response.
 
I am writing to acknowledge your request for a review, which we received
on 17/12/18.  This has now been logged and will be carried out by a member
of the team.
 
We will endeavour to provide a response between 20 to 40 working days in
line with ICO guidance.
In the meantime, if you have any queries please, contact us at the email
address below.
 
Thank you.
 
Yours sincerely,
 
Sheffield City Council
PO Box 1283
Sheffield, S1 1UJ
Email: [1][Sheffield City Council request email]
P Please don't print this e-mail unless you really need to
 
_____________________________________________
From: Ms A Baker [[2]mailto:[FOI #534871 email]]
Sent: 16 December 2018 17:35
To: FOI
Subject: Re: Response – Freedom of Information Request – Reference – FOI /
1484
 
Dear Sheffield City Council,
 
28 cannot possibly be the figure after all the individual factor scores
have been added together.
 
I would expect the score the be in the 300's.
 
Please review your response to my “job score” request.
 
Kind regards,
 
Ms A Baker
 

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FOI, Sheffield City Council

Dear Ms A Baker
 
I am writing in regard to your request for internal review. The internal
review process provides an opportunity for a member of the public to
challenge the handling of a freedom of information request and the
information disclosed or refused.
 
I have contacted the service who have provided the response and they have
apologised, as the correct overall score – based on the evaluation process
– should be 362. Please accept our apologies for the error and I hope the
amended response is satisfactory.
 
If you remain dissatisfied with the outcome of your internal review, you
can contact the Information Commissioners Office. The Information
Commissioner can be contacted at: The Information Commissioner's Office,
Wycliffe House, Water Lane, Wilmslow, Cheshire SK9 5AF, telephone 0303 123
1113, or for further details see their website [1]www.ico.org.uk.
 
Kind regards
Holly
 
Holly McCready
BCIS Officer
Business Change and Information Solutions (BCIS)
Resources Portfolio, Sheffield City Council
Email: [2][email address]
Postal Address: Sheffield City Council,  PO Box 1283, Sheffield S1 1UJ
 
_____________________________________________

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