Nid ydym yn gwybod a yw'r ymateb mwyaf diweddar i'r cais hwn yn cynnwys gwybodaeth neuai peidio - os chi ywMs A Baker mewngofnodwch a gadael i bawb wybod.

GLPC Job Evaluation Scheme

We're waiting for Ms A Baker to read recent responses and update the status.

Dear Gloucestershire County Council,

I should like to know the outcome of the GLPC job evaluation assessment for the role of Customer Service Adviser, Contact Centre.

The information I am specifically after:-

 The job score (the figure after all the individual factor scores have been added together)
 Whether your CSAs receive and resolve Revenues & Benefits calls.

I should also like to know whether you have a “Local Conventions” document.

If so, I should like a copy please.

When responding to this request, I would ask you to please be mindful of ICO Decision Notice FS50229617.

Yours faithfully,

Ms A Baker

Gloucestershire CC, Gloucestershire County Council

Information request
Our reference: 10844165

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Dear ‎Ms Baker‏
 
Request for Information (Reference: 10844165)
 
Thank you for your request for information, received on 3 December 2018.
 
Request summary:
 
1. I should like to know the outcome of the GLPC (Greater London
Provincial Council Job Evaluation Scheme) job evaluation assessment for
the role of Customer Service Adviser, Contact Centre.
Specifically:
A. The job score (the figure after all the individual factor scores have
been added together)
B. Whether your CSAs receive and resolve Revenues & Benefits calls.
C. I should also like to know whether you have a 'Local Conventions'
document.
D. If so, I should like a copy please.
 
We aim to respond to your request no later than midnight on 3 January
2019 (the statutory timescale of 20 working days, starting on the working
day following receipt of your request). We may need to contact you if the
request needs to be clarified; this is to ensure we provide you with the
information you require.
 
If the information you have requested is held by another public authority,
we will inform you of this so that you can contact them directly.
 
Gloucestershire County Council is committed to the principles of
information disclosure and will, wherever possible, provide all
information requested. However, some information you have requested may
not be provided to you; this will only be information that can be withheld
by law, and, in most cases, the reason will be explained to you when we
send out any information that can be released. We will also inform you as
soon as possible if we do not hold the information you have requested.
 
Our response to your request may be published in our disclosure log, with
your personal details removed. Our new disclosure log can be found on our
website at: [1]www.gloucestershire.gov.uk/foi.  In future, you may find
that the answer to your questions about the Council has already been
published.
 
Yours sincerely
Jenni Durrant
Information Requests Support Officer
Information Management Service

01452 324000

References

Visible links
1. http://www.gloucestershire.gov.uk/foi

Gloucestershire CC, Gloucestershire County Council

Information request
Our reference: 10844165

--------------------------------------------------------------------------

 
Dear  Ms Baker
 
Freedom of Information Act 2000
 
Thank you for your request for information received on  3 December 2018
concerning
 
  1. I should like to know the outcome of the GLPC (Greater London
Provincial Council Job Evaluation Scheme) job evaluation assessment for
the role of Customer Service Adviser, Contact Centre.
Specifically:
A. The job score (the figure after all the individual factor scores have
been added together)
B. Whether your CSAs receive and resolve Revenues & Benefits calls.
C. I should also like to know whether you have a 'Local Conventions'
document.
D. If so, I should like a copy please.
When responding to this request, I would ask you to please be mindful of
ICO Decision Notice FS50229617 .
 
This request is being handled under the  Freedom of Information Act 2000 .
 
Gloucestershire County Council confirms that it does hold information
covered by your request.
 
It has become necessary to carry out a public interest test. This is where
needs to balance the public interest in disclosing the information against
the public interest in withholding it.
 
The  Freedom of Information Act 2000 obliges us to respond to requests
promptly, and in any case no later than 20 working days after receiving
your request. However, we now need further time in which to consider the
public interest in disclosing the information.
 
We estimate that it will take an additional 20 days to take a decision on
where the balance of the public interest lies. Therefore, we will respond
to you by  1 February 2019 . Please be assured if we can get the
information to you sooner we will endeavour to do this.
 
If you are unhappy with my response, you can complain or ask for a review
of your request by writing to us within 40 working days of receiving this
response. The full procedure is on our website at [delete as appropriate]
[1]http://www.gloucestershire.gov.uk/datapr...
[2]http://www.gloucestershire.gov.uk/foi. This should be addressed to:
 
Shire Hall, Westgate Street, Gloucester. GL1 2TG
[email address]
 
If you are not content with the outcome of the internal review, you have
the right to apply directly to the Information Commissioner for a
decision. The Information Commissioner can be contacted at:
The Information Commissioner's Office, Wycliffe House, Water Lane,
Wilmslow, Cheshire, SK9 5AF.
Phone: 0303 123 1113
Website: [3]www.ico.gov.uk
 
Yours sincerely
Leanne Lapington
Information Requests Officer
Information Management Service

01452 324000

 
NOTE: Please do not edit the subject line when replying to this email.

References

Visible links
1. http://www.gloucestershire.gov.uk/datapr...
2. http://www.gloucestershire.gov.uk/foi
3. http://www.ico.gov.uk/

Gloucestershire CC, Gloucestershire County Council

1 Atodiad

Information request
Our reference: 10844165

--------------------------------------------------------------------------

 
Dear  Ms Baker
 
Thank you for your request for information received on  3 December 2018 .
 
Please find attached our response to your request.
 
Yours sincerely
Leanne Lapington
Information Requests Officer
Information Management Service

01452 324000

 
NOTE: Please do not edit the subject line when replying to this email.

Nid ydym yn gwybod a yw'r ymateb mwyaf diweddar i'r cais hwn yn cynnwys gwybodaeth neuai peidio - os chi ywMs A Baker mewngofnodwch a gadael i bawb wybod.